The Emotional Intelligence Pocketbook 

A survey of managers in a leading UK supermarket chain revealed that those high on Ei (emotional intelligence) experienced less stress, enjoyed better health, demonstrated higher levels of morale and performance, and reported a better quality of life. US research involving partners of a multi-national consulting firm showed that those people with higher Ei competencies secured $1.2 million more profit. In The Emotional Intelligence Pocketbook author Margaret Chapman - a consulting occupational psychologist, trainer and researcher in personal and professional development of managers and HR specialists - demystifies a complex subject that hitherto has only been covered by academic, heavyweight literature. The book takes readers through each of the five steps to attaining Ei and describes how organisations can become emotionally intelligent.

The Problem Solving Pocketbook 

The Problem Solving Pocketbook details a set of tools and structures with which to generate ideas, be creative when required, make choices when looking for new ways of working, and develop new solutions. The author begins by looking at perceptions and how they can promote problem-solving. Models are used to compare structured thinking with creative thinking. Techniques to become more innovative are listed and there is a description of the roles and responsibilities of those involved in the problem-solving process. Central to the book is the chapter on behaviour and organisational climate. It describes how to establish and maintain climates and cultures that support problem-solving, how to generate ideas, how to make choices, how to evaluate results and how to take action. In conclusion the author describes the 9-step problem-solving model that allows you to manage the energy and creativity of any group of people.