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The
Quality Pocketbook
The Quality Pocketbook is for
those who have not yet launched a quality initiative or who need to
revive an existing one. It begins by defining quality and TQM and
explaining their importance. The link to profitability and the cost
of quality are then reviewed. The author, a consultant and lecturer
(he is the subject leader for MBA degree programmes), next looks at
the implementation process. Benchmarking and performance measurement
are crucial to the success of quality programmes and these are dealt
with in separate chapters. The closing chapters deal with ISO 9000
and TQM in Europe. The useful checklists and the numerous charts and
diagrams add clarity to what, for many, can be a complex
area.
The Improving
Efficiency Pocketbook
To deliver more from less (more sales,
profits, etc from fewer resources) you must understand in detail
your organisation's operations or processes. The Improving
Efficiency Pocketbook challenges four areas of
operations:
- The design (Why are things done in a
certain way?)
- The plan (Is there a better way to
meet demand?)
- The controls (Are the right things
being measured?)
- The way improvements are made (Are you
involving your people, customers and suppliers?)
The book follows a 6-stage model, with
each of the stages covered by a separate chapter. The consistent and
systematic application of the tools and techniques contained in this
Pocketbook will improve both the efficiency and effectiveness of
your processes and resources.
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