The Interviewer's Pocketbook 

The Interviewer's Pocketbook was voted 'best of its kind' in a review of books on interviewing carried out by Management Today magazine. 'Thought-provoking and amusing…the practical tips and insights are extremely helpful', it was reported. Author John Townsend believes The Interviewer's Pocketbook is the best book he has written! It begins by looking at the skills necessary for good interviewing, specifically: questioning techniques, listening skills and interpretation of body language. The next section deals with the different types of interview: recruitment, appraisal, counselling, fact-finding and disciplinary. It covers the interviewing techniques that should be applied in each situation and gives specific examples. The final section summarises the essential interviewing skills in the form of a series of useful, 'at-a-glance' tables.

The Appraisals Pocketbook 

The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. Skilful goal setting lies at the heart of a successful appraisals system, argues the author. Using a helpful 5-stage model, he deals with how to identify the job objective and key result areas, how to set clear achievable goals, and how to structure and conduct the performance discussion. 'This Pocketbook shows how performance appraisal can be a vehicle for improving performance and enhancing the growth of individuals', says Scott-Lennon. Advice to appraisees can be found in The Managing Your Appraisal Pocketbook.