The Resolving Conflict Pocketbook 

The Resolving Conflict Pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment.

Causes of conflict are numerous and varied. Author Max Eggert's list includes distorted thinking (e.g. over-generalisations), playing games (we've all played them!) and, of course, the male-female divide. In looking at conflict within the context of personality, Eggert draws on the seminal work of Myers Briggs.

To resolve conflict, the book describes a process that identifies where you are in the conflict cycle, what to expect next and what you should be working towards. Conflict and third party intervention (mediation and arbitration) is another area dealt with, as is team conflict and conflict between different departments and operational functions.

The Problem Behaviour Pocketbook 

You will buy The Problem Behaviour Pocketbook whether you like it or not! The bully is one of a number of bad behavioural types found in the workplace. There are those that play the martyr ('I suppose I'll have to do it'), those that only see things their way (described by the author as 'Narcissists'), saboteurs who do nothing (the so-called 'passive-aggressive' types), persistent fault-finders, clams and chatterers, moaners, whiners, whingers and numerous others. The author lists them all, identifies the likely causes and effects and explains how to identify and deal with the problems.

The Discipline Pocketbook 

Unacceptable behaviour, substandard work, poor morale, frequent absences, bad relationships, awkwardness … The Discipline Pocketbook  looks at the causes and how you should respond. It stresses the importance of having fair and consistent procedures and of finding the correct balance between improvement and punishment. A practical approach, with case studies and examples.