Standalone DVD, e-learning and Blended
Learning Packages.
For
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Managing people
Interviewing
Change
Communication
Management skills
Fish!
Customer
service & quality
Selling skills
Diversity & equal opportunities
Creativity
Finance
Multimedia
CD-ROM
and
eLearning
titles
Managing people
Talent
management
How to retain
good people
Jamie’s
Kitchen
Fifteen lessons
on leadership
Jamie’s
Kitchen
Fifteen lessons
on teamwork
The
coach
The manager’s role in helping others achieve
The
helping hand
Coaching skills
for managers
You’ll
soon get the hang of it
The techniques
of one-to-one training
First
among equals
Leading a
team
The
best of motives
Part 1: Nobody
ever tells us
The
best of motives
Part 2: Nobody
ever asks us
Motivating
the team
The challenge facing all team leaders
Targeting
for performance
Setting SMART
targets
Building
the perfect team
Does
the team work?
Improving
effectiveness through teamwork
Team
spirit?
How to be an effective team member
Team
player
Working together as a team
Ten
training tips
A guide for
non-trainer trainers
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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Interviewing
This
is going to hurt me more than it hurts you
The bad news
interview
Performance
review
A new approach to appraisals
The
dreaded appraisal
Both sides of
the appraisal interview
How
am I doing?
The perfect
appraisal
The
appraisal interview
Lessons for
both parties in the appraisal
Performance
matters
The importance of praise
Performance
matters
The need for constructive criticism
Can
you spare a moment?
The counselling
interview
I’d
like a word with you
The discipline
interview
Absence
minded
Managing absenteeism
More
than a gut feeling
Choosing the
best candidate in a selection interview
It’s
your choice
Selection
skills for managers
When
can you start?
The complete
recruitment process
The
right choice
To book your Preview
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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alternatively, you can e-mail your
details and we'll call you back!
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Communication
Freedom
of information
Understanding
the Act and how to manage it
Meetings,
bloody meetings
Making meetings
more productive
More
bloody meetings
The people side
of meetings
Going
to a meeting
Constructive
and effective participation
Straight
talking
The art of assertiveness
The
grapevine
Communicating in a world of change
Negotiating:
tying the knot
A skill for
life
I
wasn’t prepared for that
Overcoming the
fear of making presentations
The
great communicator
Communication
skills for all
The
complete presenter
Developing
effective presentation skills
Report
writing
The art of writing a good report
From
‘no’ to ‘yes’
The
constructive route to agreement
Say
what you want
Assertiveness
at work
Body
language at work
Non-verbal
communication
Body
language
What the window cleaner saw
Feedback
for performance
Giving and
receiving information
Talking
to the team
How to run a
team meeting
To book your Preview
click here
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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details and we'll call you back!
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Management
skills
The
unorganised manager
Part 1 -
Damnation
The
unorganised manager
Part 2 -
Salvation
The
unorganised manager
Part 3 - Divine
intervention
Making
time
Priorities, people and procedures at work
30
ways to make more time
Putting time
management into action
Project
management
Leading a project team
The
paper chase
Cutting back on
paperwork
Stress
Addressing occupational stress
The
ultimate stress show
Managing
stress
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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Change
Days
of change
An analysis of the process of change
The
ultimate change show
Implementing
change successfully
Dealing with change
Turner Network Television case-study
Jamie's School Dinners
A recipe for managing and living with change
The tiger in your business
The Journey
Preparing for change
Who moved my cheese?
Dealing with change
he new business of paradigms
Discovering the future
To book your Preview
click here
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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details and we'll call you back!
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Creativity
The
hidden mind
Creativity
in management
The
importance of mistakes
Ideas
into action
Stimulating creativity for success
The
red movie
Elements of decision making
The
green movie
Empowerment within a framework
The
blue movie
Sparking creative, innovative ideas
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01884 821870,or fax orders to
01884 829168.
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Customer service & quality
If
looks could kill
The power of
behaviour
Demanding
customers
Customer care made PERFECT
In
the customer’s shoes
Improve the
quality of your customer service
No
complaints?
Complaints and
the customer
Through
the customer’s eyes
Improving
retail sales skills
The
case of the vanishing customers
Coping with
customer conflict
How
to lose customers without really trying
Keeping the
customer satisfied
An
inside job
Meeting internal customer needs
Telephone
behaviour
The rules of effective communication
Who
sold you this, then?
Effective
after-sales service
The
kingdom was lost
When it’s a
team effort, we’re all responsible for quality
Stuck
on quality
Empowering
staff
Complaints
and quality management
Quality through
customer service
To book your Preview
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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alternatively, you can e-mail your
details and we'll call you back!
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Selling
skills
Sell
it to me!
Essential skills for all salespeople
So
you want to be a success at selling?
Key sales
techniques
On
the receiving end
Making call
centres more effective
Call
to order
Converting telephone enquiries into sales
That’s
show business
The rules of
exhibiting
How
not to exhibit yourself
Staffing an
exhibition stand
The
unorganised salesperson
Part 1: Valuing
your customers
The
unorganised salesperson
Part 2: Valuing
yourself
A
widow’s story
The importance
of life insurance
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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details and we'll call you back!
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Diversity & equal
opportunities
Fair’s
fair
Equal opportunities for all
Not
my type
Valuing Diversity
A
tale of ‘O’
Dealing with
diversity in teams
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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Finance
The
balance sheet barrier
The basics of
business finance
Into
the boardroom
Decoding
company accounts
Budgeting
Constructing and controlling budgets
The
control of working capital
Putting
financial theory into practice
Cost,
profit and breakeven
Striking a
balance between resources
To book your Preview
click here
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order, simply call us on
01884 821870,or fax orders to
01884 829168.
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alternatively, you can e-mail your
details and we'll call you back!
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Other titles are also
available. Please call for further
information.
