Getting the right answers
Questioning skills are among the most
valuable you ever learn. Almost everyone at some point has to interview
someone else - and the responsibility for a successful outcome lies firmly
with you, the interviewer.
This award winning pack is designed to give line managers, team leaders,
and HR professionals the skills and techniques to ask questions that uncover
who people really are in interviews.
The video centres around a manager's need to perfect the selection
interview, as getting it wrong can create disaster... and yet more interviews.
By asking the right questions you get the right person for the job. Asking the
wrong ones leave you none the wiser. The video explores the use of 'discovery'
questions to reveal true attitudes, abilities, skills, past performance and
behaviour on which to base a fair and realistic choice.
Key skills and learning points
Out of the Question demonstrates
how to ask questions that get you the information you need, whatever the
interview situation. It shows you:
- how to prepare the questions in line with the information needed
- the pitfalls of closed, clichιd and hypothetical questions
- the value of careful listening
- how to guide the conversation using signposting, summarising and
reflecting back
- how discovery questions: provide real information; give room to probe;
build better relationships
Effective selection interviewing is a vital issue, because getting it wrong
costs time and money. Anyone having to find out real information at work will
benefit from the lessons here.
Pack content:
Video Drama - 20 minutes
Trainer's Guide
Book
- Interviewing
This video can also be previewed, please call Tel: 01884
821870 for further information.