Course Titles

appraisals appraisal and performance management (competency assessment) an overview of appraisals and performance management preparing for the appraisal discussion the appraisal discussion on-going appraisal body language a background to body language silent speech - understanding body language using body language in the workplace silent selling - using body language in sales coaching the role of the coach delegation delegation (competency assessment) delegation listening skills listening skills (competency assessment) an introduction to listening removing the barriers to listening becoming a better listener meetings meetings (competency assessment) introduction to meetings and meeting types meeting planning and preparation conducting effective meetings meeting behaviour and dealing with problem characters virtual meetings

negotiations negotiating (competency assessment) introduction to negotiation negotiating strategies 1 - strategy basics negotiating strategies 2 - psychological strategies persuasion persuasion (competency assessment) introduction to persuading and influencing the persuasion process presentations presentations (competency assessment) presentations 1 - preparing for the presentation presentations 2 - the presentation questioning skills questioning skills (competency assessment) why are questions important? using open questions using probing questions using closed questions unproductive questions recruitment recruitment and selection (competency assessment) the recruitment process - an overview writing job description and person specifications attracting candidates and producing job advertisements shortlisting candidates and interview techniques candidate references and selection time management time management (competency assessment) purpose and goals of time management organising your time planning your time dealing with time-wasting situations time saving tips and technology