Leaderfish! is a personal development guide
designed to grow your relationships and leadership skills, and
heighten your awareness of how you impact those you work with.
Designed for leaders at every level - from CEOs to frontline
supervisors - as well as anyone to whom others look for leadership in
the workplace, Leaderfish! offers practical tools,
promotes positive leadership and inspires excellence.
It's a step-by-step course that is split into six learning modules.
Each module includes challenging strategies, questions, ideas and
exercises, all designed to help a leader assess how they are as a
leader, and take action to improve their skills. As well as the main
course guide, Leaderfish! also includes a DVD of six
short thought-provoking films of real-life leaders exploring the
thoughts and practices that led to their success.
Leaderfish! can be used just as well for
self-study or group learning. For group learning it is vital that each
participant has their own set of Leaderfish!
materials to help them put the lessons into action after the session.
(Multiple discounts are available)
What's in each Leaderfish! unit.
Unit 1: It starts with me
The secret of outstanding leadership is not in what you convince
others to do for you, but what you inspire them to do through your
example.
Unit 2: Be there
People may admire your talent, charisma and business skill, but they
will not really trust you until you make time to be present for them -
emotionally as well as physically.
Unit 3: Play
You can't just order creativity like a lunch special or instil
happiness through a programme. To enjoy the many business and human
benefits of Play, you need to nurture an environment full of trust and
respect, and free of fear.
Unit 4: Make their day
One of the best ways for a leader to make someone's day or months, or
year is simply to value them. Simple gestures, such as appreciation
and giving people a voice, fulfil emotional needs too often ignored on
the job.
Unit 5: Choose your attitude
As a leader, your attitudes have a powerful effect on the people who
work around you. What impact do you want to have on others? You -and
you alone -get to choose the attitude that will achieve that impact.
Unit 6: Find IT, Live IT, Coach IT
How can you live and lead more purposefully, so you are affected less
by what happens around you and guided more by who you want to be? It
starts by defining your purpose (Find IT), tacking action (Live IT)
and asking others to help you be the person you say you want be (Coach
IT)
To view a sample PDF of Leaderfish!
click here
click here
for more information
Special
introductory prices for April
Get your copy of Leaderfish! for just £149 (RRP £199)
LeaderFish! includes:
Participant guide and DVD of the 6 short films corresponding to the
learning units.
Single copy
£149
2-4 guides
10%
£134
5-19 guides
15%
£127
20-49 guides
20%
£120
50+
25%
£112
All prices exclude delivery and VAT. Please allow 7 days for
delivery. Quantities must be purchased at the time of order to
receive discount.
Leaderfish! aims to support leaders who want to
inspire others, lead genuinely and leave a legacy of integrity and
success.
To order a copy of Leaderfish! today please call
01884 821870 or click here to
place order
To book a preview of any of the resource
featured in the news letter call 01884 821870 or email :
preview@iol-uk.co.uk
Each month we highlight new releases and special offers available - just
click on the left hand titles for further information. Remember, if you need
help finding any other training resources then click on the email links within this
newsletter or just give us a call and we will do the rest!
As always we would welcome your feedback. If you have
something to say about this email news bulletin or any of the products featured,
then please email us at:
feedback@iol-uk.co.uk
Alternatively call on
01884 821870.
Age Discrimination in Employment
Increased life expectancy and an ageing workforce have highlighted the
problem of age discrimination in developed countries. Age
Discrimination in Employment is an encyclopaedic guide for HR
specialists and employment lawyers to the nature of age discrimination
in the workplace in a number of countries, along with a discussion of
the main thrust of employment law in this area, including an analysis
of the Employment Equality (Age) Regulations 2006.
The book opens with a consideration of what age discrimination is and
how it manifests itself at the workplace and elsewhere. It also breaks
discrimination down by age (discrimination against young, middle, old
and senior age employees) and explores multiple discrimination,
including age and gender, ethnicity, sexual orientation, and
disability. An important reference for HR departments, policy-makers
and others concerned with organizational culture and development,
discrimination, and social policy.
Contents
Age discrimination; United Kingdom perspectives; European perspectives
and the Framework Directive; Age discrimination at work; Retirement;
Experiences in other countries; Multiple discrimination; The
Employment Equality (Age) Regulations 2006; Bibliography; Index.
Research
suggests that between 60-75% of all information security incidents are
the result of a lack of knowledge and/or understanding amongst an
organization's own staff. And yet the great majority of money spent
protecting systems is focused on creating technical defences against
external threats.
The book explains how corporate culture affects perceptions of risk
and information security, and how this in turn affects employee
behaviour. He then provides a pragmatic approach for educating and
training employees in information security and explains how different
metrics can be used to assess awareness and behaviour.
Information security awareness will always be an ongoing struggle
against complacency, problems associated with new systems and
technology, and the challenge of other more glamorous and often short
term priorities. Information Security and Employee Behaviour will help
you develop the capability and culture that will enable your
organization to avoid or reduce the impact of unwanted security
breaches.
Contents
Introduction. Part 1 A Framework for Understanding: Employee risk;
Security culture; How are we perceived?; Part 1 Summary. Part 2 A
Framework for Implementation: Practical strategies and techniques;
Measuring awareness; Delivery media and graphic design; Conclusions;
Bibliography; Index.
Most employers will at some
time need to monitor, record and read e-mails sent and received by
their staff, or check on their employees' use of the telephone and
internet, or access business correspondence received at work but
addressed to a member of staff. There may also be clear cases where
covert surveillance either by video camera or private investigators is
considered as a means to collect evidence of criminal activity on
site. The law in this area is complex and, in some cases,
contradictory.
Gillian Howard aims to set out the law clearly and give practical
guidance, both to employers as to their legal rights, and to employees
as to what safeguards to their privacy the law gives them. She
provides precedents and useful examples of policies and procedures for
monitoring employees at work.
Vetting staff before taking them into employment can be equally
fraught with legal issues. The Data Protection Act 1998 requires
employers to obtain explicit consent from an employee before seeking
and using certain sensitive information. This book gives guidance in
this difficult area of employment law with practical advice,
precedents and policies, and details of legal interpretations of the
law by the Courts and Employment Tribunals.
Contents
Introduction; The law on monitoring telephone calls and emails and
internet regulation; Monitoring telephone calls; Discipline and
dismissing employees; Harassment, diversity and pornography; Covert
surveillance and Data Protection; Data Protection and Freedom of
Information; Human rights and monitoring employees; Pre-employment
checks and references; Defamation and the internet; Email and internet
policies and procedures; Appendices: Policy documents; Index.
21 templates for training-focused, constructive doodling
Training placemats offer learners a novel way of keeping focused
on the subject. They promote the concept of ‘constructive doodling’,
whereby learners can benefit by noting and drawing, especially in
different colours, as part of the learning process.
Other learners will benefit simply from having the placemat in
front of them, reminding them of key ideas and concepts.
Delegates using Training Placemats will:
Benefit from peripheral messages – each time they look down they
will see key points and concepts which help reinforce the
learning.
Harness the unoccupied part of their mind through ‘constructive
doodling’, for example by writing in key words, highlighting parts
of their placemat, underlining concepts.
Accelerate their learning by using colour and drawings on their
placemats.
Get an overview of a topic at all times as key messages are
summarised on the one page.
Personalise their learning by writing in notes and ideas.
Have a post-training aide-memoire
The Training Placemats can be used in a variety
of ways. Each of the 21 templates features a different topic -
change, team working, communication skills etc with the key ideas
and concepts on the placemats. Each image on the placemat can be
used flexibly as well - for example the plant on the team working
placemat could refer to the Belbin roles if you are using them, or
to nurturing and developing a team - no doubt you can come up with
other ideas!
Just print them from the CD-ROM and hand out at the start of a
training session. You can use them in a structured way – referring
back to them during the session, or less formally, enabling each
delegate to annotate as they wish. However you use them you will
find them an invaluable way of accelerating the learning and
retention for your delegates – and they make the learning fun!
This brand new CD-ROM* product contains a User Guide and 21
templates covering team working, negotiation, leadership, feedback
plus others. There is also a blank template for you to use as you
like. Each template can be customised with the course details. All
you have to do is supply coloured pens or crayons and let their
creativity run wild!
The CD-ROM contains the templates as a Microsoft Word®
document and as an Adobe Acrobat®
.pdf file.
*NB: Due to the nature of this product it is non-returnable.
Improving
negotiation skills has become an important part of the development of
any manager or supervisor. But writing negotiating simulations that
are effective can be a hit or miss exercise for any busy trainer.
This manual provides you with a set of 24 detailed and proven
simulations (and six negotiation 'cases') involving negotiating
scenarios for purchasing, selling, industrial relations, disputed
invoices, change management, problem solving and contract negotiation.
The simulations are graded 'basic', 'intermediate' or 'advanced' and
provide scenarios suitable for managers wishing to improve negotiation
skills, whatever their level.
Each of the simulations follows Gavin Kennedy's renowned 4-phase
'wants' method of negotiating and includes detailed trainer's notes
and full participant's briefs. In the first half of the manual,
Professor Kennedy provides guidance on how to prepare for simulations,
controlling the exercises, evaluating the outcome and using observers.
There is also comprehensive guidance on the 4-phase 'wants' method of
negotiating.
For this third edition, six completely new simulations are provided to
match the changing circumstances of business negotiation, related to
the widening readership among trainers around the world in Europe, the
Americas, Asia, and Africa. All the simulations have been field-tested
by practising negotiation trainers and all are based on real-world
experiences and business incidents.
There is also a new section ('Negotiation Cases') containing
negotiation training materials for small sub-group discussions by
participants, who apply the negotiation concepts introduced in the
training sessions.
This wide-ranging and proven collection of exercises should be
extremely useful to anyone responsible for developing negotiation
skills as well as to those training in sales, purchasing, people
management and problem solving.
To ensure staff who deal with customers learn
the key skills, techniques and behaviours of selling.
About the programme
The best thing about dealing with a good salesperson is you don't feel
like you're being sold to. As far as you're concerned you're just
receiving good service.
The art of selling is designed to
equip your staff with all the skills and techniques they need to
approach sales opportunities with confidence.
To make this programme as relevant as possible it looks at many
different scenes in which all sales staff can relate to such as:
department store, DIY store, bank services such as mortgages,
overdrafts, loans and insurance, shoe shop and many more.
The art of selling uses humorous
right and wrong way scenarios to teach new skills in a memorable way.
It covers the four key stages of selling, in both retail and financial
situations:
Winning the customer's confidence: how your actions can affect
customers
Discovering their need: the importance of listening to your
customers
The
importance of product knowledge: how knowing your products
inside out will help you offer your customers what they want, and in
turn build your conference
Closing the sale: why silence could be your new best friend
Included in the programme are specific DVD
extras for both the retail and financial sales. These cover everything
from handling complaints to dealing with obnoxious customer.
The benefits
Suitable for all levels of staff who deal with customers
Amusing and realistic scenarios make lessons very clear and easy to
follow
Small bit sized clips to allow flexibility in facilitating a
training course
Immediately actionable and accessible
Style: Humorous
drama featuring James Fleet, Kim Wall, Mina Anwar and Beverley Hills.
Production:
2007
Programme information :
DVD
(28mins)
DVD
extras (10mins)
Course
leader's guide with fully resource training programme
Group
training workbook
Self-study workbook
PowerPoint presentation slides
All
materials is customisable and provided on disc
Race: Creating an Inclusive Workplace is a
training programme designed to help organisations manage dignity
at work relating to race, highlighting their legal obligations and
exploring best practice.
• Create an inclusive work environment, which will improve your
ability to manage your employment risks.
•
Realise the benefits of a workplace that is inclusive. This will
enhance your approach to recruitment and selection and the widening of
your talent pool.
•
Improve staff performance and productivity, which will have an impact
on your ability to compete and achieve sustainable success.
•
Increase morale and performance levels, through improved equality of
opportunities in the workplace.
• Equip
your managers with the knowledge and skills necessary to work
successfully as part of a diverse team, ensuring productivity, as a
result of diversity and not the creation of chaos.
•
Evidence your commitment to corporate social responsibility,
reflecting your vision and values.
Key learning outcomes
In relation to the law, learners will be able to:
•
Explain their obligations under the Race Relations Act (RRA), through
their understanding of racial discrimination and harassment
• Raise
their awareness of their own understanding on race and culture in
relation to issues of dignity at work, bullying and harassment
•
Promote appropriate behaviour and manage bad behaviour in relation to
deliberate and unwitting discrimination, bullying and harassment
In relation to creating and sustaining good
working relationships learners will be able to:
•
Explain why race and culture are key issues within the workplace.
• Gain
an improved understanding of the language and terminology used in
discussions about race and culture
•
Understand the sorts of behaviours which support inclusive working
environments and foster effective working relationships between
employees and with customers
•
Develop their understanding of migrations and why migrants are
economically important for the UK, with reference made to the new
migrant workers from the EU.
• Gain
insight into the factors that can lead to interracial tensions and an
understanding of how to anticipate and deal with them.
In relation to talent management learners
will be able to:
•
Understand the importance of equality of opportunity within career
development processes and how honest, objective appraisals will
support this.
•
Understanding of the main barriers to career development for many
black and minority ethnic people.
•
Interventions that will support black and minority ethnic people
overcoming these barriers – for example an understanding of positive
action and its benefits.
Age discrimination affects the aspirations of both
young and old, and prevents organisations from reaping the benefits of
an age-diverse workforce. Following the introduction of the Age
Discrimination regulations 2006, it also exposes organisations to
penalties and fines.
This Age Awareness
e-learning programme limits this exposure by making
managers and employees aware of the implications the regulations have
for their behaviour at work. It highlights the different forms of age
discrimination that the regulations recognise, and suggests how
policies/procedures should be adapted to counter such discrimination.
Age Awareness
is an engaging 60-minute interactive programme that makes
managers aware of the key role they play in preventing age
discrimination and employees aware of how the regulations affect them.
Suitable for use in both the public and private sectors, the programme
increases managers’ and employees’ awareness of:
•Who
is affected by age discrimination
•The
nature of the Age Discrimination regulations 2006
•How
the regulations affect recruitment and selection
•How
the regulations affect promotion and training
•How
the regulations affect dismissals
•How
the regulations affect retirement
Age Awareness conforms to SCORM
1.2 guidelines and complies with W3C Priority 1 guidelines. It has
also been designed to cover outcomes, behaviours, knowledge and
understanding underpinning Management Level NVQs.
Contents:
CD-ROM, Trainer's Guide, User's Guide
Price: £795.00 + carriage
+ VAT
To book your Preview
click here
or if you would like more information call
01884 821870
Absence Management
e-learning is a two-hour programme designed to ensure
managers and employees implement absence management best practice.
Suitable for all private, public and
not-for-profit organisations, this e-learning programme will help
managers and employees to:
Reduce absence in the workplace
Work within their rights and
responsibilities when managing an absent employee or when absent
themselves
Monitor absence and use this
information appropriately
Act fairly and effectively in
return to work interviews
Agree solutions for recurring
absences
Using a full range of interactive video-driven
case studies and scenarios, online assessments and expert comment
combined with clear learning objectives and regular summaries of key
points this programme follows best practice in learning design and
complies with W3C Priority 1 Guidelines.
Absence Management
e-learning has three main modules plus assessment:
Module 1:
During the absence: Both the employee's and manager's
responsibilities during the absence period.
Module 2:
The return to work interview: Following the WARM principle
this explains the key stages of the return to work interview - Welcome
them back; Discuss the Absence; Their Responsibility to come to work;
Move on and focus on getting back to work.
Module 3:
Follow up: How to monitor future absence, assess progress and
take further action if required.
Absence Management
e-learning is cross-referenced to the National Occupational
Standards for Management and Leadership.
Contents:
CD-ROM
Trainer's Guide
Links to relevant websites, documents,
surveys and publications
Comprehensive User Guide with checklists for
managing absence in the workplace.
To have this programme installed on
your intranet please contact us
Buy any 1 Games
product and save 10%
Buy 3 or more Games products and save 20%
The products included in this offer are:
10 Top Customer Service Games £447.30
The Training Games Compendium £357.30
10 Top Teambuilding Games £447.30
Activate! 15 energising card games £134.10
101 Great Training Games £260.10
Training Games for Trainers £179.10
Best of Energisers and Pacechangers £224.10
Best of Icebreakers and Endings £224.10
The Trainer's Treasure Trove £179.10
Light Bulb Learning £179.10
Session Shakers £179.10
click here
for more information
