Video Arts

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Managing people Interviewing Change Communication Management skills Fish! Customer service & quality Selling skills Diversity & equal opportunities Creativity Finance
Managing people Talent management How to retain good people Jamie’s Kitchen Fifteen lessons on leadership Jamie’s Kitchen Fifteen lessons on teamwork The coach The manager’s role in helping others achieve The helping hand Coaching skills for managers You’ll soon get the hang of it The techniques of one-to-one training First among equals Leading a team The best of motives Part 1: Nobody ever tells us The best of motives Part 2: Nobody ever asks us Motivating the team The challenge facing all team leaders Targeting for performance Setting SMART targets Building the perfect team Does the team work? Improving effectiveness through teamwork Team spirit? How to be an effective team member Team player Working together as a team Ten training tips A guide for non-trainer trainers
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Interviewing
This is going to hurt me more than it hurts you The bad news interview Performance review A new approach to appraisals The dreaded appraisal Both sides of the appraisal interview How am I doing? The perfect appraisal The appraisal interview Lessons for both parties in the appraisal Performance matters The importance of praise Performance matters The need for constructive criticism Can you spare a moment? The counselling interview I’d like a word with you The discipline interview Absence minded Managing absenteeism More than a gut feeling Choosing the best candidate in a selection interview It’s your choice Selection skills for managers When can you start? The complete recruitment process The right choice
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Communication
Freedom of information Understanding the Act and how to manage it Meetings, bloody meetings Making meetings more productive More bloody meetings The people side of meetings Going to a meeting Constructive and effective participation Straight talking The art of assertiveness The grapevine Communicating in a world of change Negotiating: tying the knot A skill for life I wasn’t prepared for that Overcoming the fear of making presentations The great communicator Communication skills for all The complete presenter Developing effective presentation skills Report writing The art of writing a good report From ‘no’ to ‘yes’ The constructive route to agreement Say what you want Assertiveness at work Body language at work Non-verbal communication Body language What the window cleaner saw Feedback for performance Giving and receiving information Talking to the team How to run a team meeting
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Management skills
The unorganised manager Part 1 - Damnation The unorganised manager Part 2 - Salvation The unorganised manager Part 3 - Divine intervention Making time Priorities, people and procedures at work 30 ways to make more time Putting time management into action Project management Leading a project team The paper chase Cutting back on paperwork Stress Addressing occupational stress The ultimate stress show Managing stress
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Change
Days of change An analysis of the process of change The ultimate change show Implementing change successfully Dealing with change Turner Network Television case-study Jamie's School Dinners A recipe for managing and living with change The tiger in your business The Journey Preparing for change Who moved my cheese? Dealing with change The new business of paradigms Discovering the future
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Creativity
The hidden mind Creativity in management The importance of mistakes Ideas into action Stimulating creativity for success The red movie Elements of decision making The green movie Empowerment within a framework The blue movie Sparking creative, innovative ideas
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Customer service & quality
If looks could kill The power of behaviour Demanding customers Customer care made PERFECT In the customer’s shoes Improve the quality of your customer service No complaints? Complaints and the customer Through the customer’s eyes Improving retail sales skills The case of the vanishing customers Coping with customer conflict How to lose customers without really trying Keeping the customer satisfied An inside job Meeting internal customer needs Telephone behaviour The rules of effective communication Who sold you this, then? Effective after-sales service The kingdom was lost When it’s a team effort, we’re all responsible for quality Stuck on quality Empowering staff Complaints and quality management Quality through customer service
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Selling skills
Sell it to me! Essential skills for all salespeople So you want to be a success at selling? Key sales techniques On the receiving end Making call centres more effective Call to order Converting telephone enquiries into sales That’s show business The rules of exhibiting How not to exhibit yourself Staffing an exhibition stand The unorganised salesperson Part 1: Valuing your customers The unorganised salesperson Part 2: Valuing yourself A widow’s story The importance of life insurance
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page		Home Page
Diversity & equal opportunities
Fair’s fair Equal opportunities for all Not my type Valuing Diversity A tale of ‘O’ Dealing with diversity in teams
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Finance
The balance sheet barrier The basics of business finance Into the boardroom Decoding company accounts Budgeting Constructing and controlling budgets The control of working capital Putting financial theory into practice Cost, profit and breakeven Striking a balance between resources
To book your Preview click here To order, simply call us on 01884 821870,or fax orders to 01884 829168. Or alternatively, you can e-mail your details and we'll call you back! Top of Page
Other titles are also available. Please call for further information.

Dealing with change

Jamie's School Dinners

The tiger in your business

The Journey

Who moved my cheese?

The new business of paradigms