Newsletter 1: Nov  2004

THIS MONTH
To be taken to the relevant section you can click on the links below:

Handbook of Employment Relations, Law and Practice

Making sense of change management 

Theory & Practice of Training

Best Selling Team Activity

Jamie's Kitchen-Fifteen Lessons on Teamwork

Jamie's Kitchen-Fifteen Lessons on Leadership

Talent Management: how to retain your best people

Workstation Safety-

Special Offer, Integrated Video and Book Package (two Video titles)-

To request more information on any of the products  you can email:   info@iol-uk.co.uk

Sales
01884 821870

November has seen the launch of our monthly news letter.

In this edition the focus is on the latest and the most successful learning resources on the market.   Each month we will highlight new releases and special offers available - just click on the left hand titles for further information. Remember, if you need help finding any other training resources then click on email links within this newsletter or just give us a call and we will do the rest!

As always we would welcome your feedback. If you have something to say about this email news bulletin or any of the products featured, then please email us at: Jacquie@iol-uk.co.uk
Alternatively call on 01884 821870.

Now in its fourth edition, this highly comprehensive and practical guide has been fully revised to reflect the very latest developments in legislation and best practice. Acknowledged experts on industrial relations consider all aspects of the subject with close reference to practical situations.

Topics covered include: * the changing employment relationship * the influence of the European Union * employment relations and the information society * unfair dismissal * discrimination * health and safety * pay, working time and other employment rights * alternative dispute resolution * managing the employment relationship * smaller firms * trade unions * pay and performance * sickness and absence * training and development * managing change.

A Handbook of Employment Relations, Law and Practice is an invaluable source of guidance and practical advice for resolving day-to-day issues that arise in the workplace. Students of industrial relations, HR, law and management as well as practitioners and managers will find it an essential tool that they will refer back to again and again.

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Written for academics and professionals alike, Making Sense of Change Management is an attempt to make change easier. It is aimed at anyone who wants to understand why change happens, how it happens and what needs to be done to make change a welcome rather than a dreaded concept. However, this book is not a `one size fits all' simplistic panacea to all change whatever the circumstances. Instead, it offers considered insights into the many frameworks, models and ways of approaching change and helps the reader to apply the right approach to a particular unique situation. Contents include: *individual change, *group change, *organizational change, *leading change, *structural change, *mergers and acquisitions, *cultural change, *IT-based process change.

Author: Ester Cameron & Mike Green

Published: February 2004

Paperback: £24.95

To order you can click here or call 01884 821870

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Fast becoming Northgate Training's best selling activity.

Timing 1 to 1.5 hours

Participants up to four teams of four to six people

Price £395 (plus delivery and, for the UK, VAT)

One computer and printer are required

To book you Preview click here or if you would like to speak to our sales team you can call 01884 821870

Teams represent a group of senior managers at head office for Extreme Adventures

Ltd, a travel company. They currently have a group on a trekking holiday in Borneo

and the survival expert in charge, Dirk Hanson, sends back a series of problems he

encounters. Teams have to decide what to do.

For each problem teams are given all the information needed - plus a number of

options. But how will they choose? Teams need to be well organised and to set up a

decisions framework to make the best decisions according to company objectives.

This is even more important later in the exercise when one member of the team must

take decisions on his or her own and later still they must take decisions as two,

separate 'half' teams. Will they have a coherent policy in place to adopt in these

situations?

Reaching team consensus isn't always easy but for each situation teams must

complete a Decisions Slip within a given time frame - to note the team decision.

Each member also notes down what he or she would choose to do had they had to

make the decision alone. Can the team talk issues through and come to common

consent or will there be conflict?

Team decisions are linked to the commercial success of the trek. At the start the

profit stands at over $12 000 but if teams make unnecessary, costly decisions then

this decreases. Customer satisfaction will probably go up, but it is not guaranteed -

pleasing one half may alienate the other! Not spending money may limit the options

and could cause morale to fall-and could have long term effects in terms of people

not returning to holiday again with the company. With a big contract at stake what

will teams decide? How much will they try to hang on to profit-how much will they

speculate to accumulate?

To order you can click here or call 01884 821870

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 New Release from VideoArts

Jamie's Kitchen-Fifteen Lessons

Jamie Oliver's passion and vision transformed a bunch of unemployed kids into an efficient, organised team, capable of running a first-class London restaurant. It took inspirational leadership and teamwork to turn Jamie's dream into reality. This has been captured in a brand new two-part Jamie's Kitchen training series.

Jamie's young trainee chefs moved through the key stages of team
development, to come together as an effective unit. In Fifteen lessons on teamwork we identify easy-to-remember learning points so your team can apply the trainees' experiences to improve their own team skills. This course aims to show how to become a better team.

Jamie's Kitchen-Fifteen Lessons on Teamwork

'Fifteen Lessons on Teamwork' identifies the key stages of team development - forming, storming, norming and performing. It follows Jamie's young trainee chefs as they move through these stages to come together as an effective unit.
The programme presents four easy-to-remember learning points so your team can apply the trainees' experiences to improve their own team skills:

Get it straight - This corresponds to the team development stage known as 'forming', when the team members are put together for the first time. The goals and expectations of the team have to be clearly established. Individual team members ask themselves what they each bring to the team.

Get on board - The team is now at the 'storming' stage. Individual strengths and weaknesses start to emerge as team members work out how to support each other. Individual wants and needs have to take second place to what the team needs.

Get stuck in - The team now moves into the 'norming' stage, where ground rules are established. The team has to work out how to resolve conflict and solve problems, as well as dealing with practicalities such as how tasks are shared out. It's a time to make sure everyone is committed to the team's goals.

Get better - This learning point corresponds to the 'performing' stage, when the group is functioning as a true team. The question for the team now is: Are we learning all the time, not just from the good things but also from our mistakes? The team must also keep striving to achieve more, both individually and together.

Why choose Jamie's Kitchen-Fifteen Lessons on Teamwork?
Real life example of classic team development in action
Energetic style will keep audience engaged
Motivational for all teams
Encourages continual development
Relevant for all levels of team.

To book you Preview click here or if you would like to speak to our sales team you can call 01884 821870

Jamie's Kitchen-Fifteen Lessons on Leadership

You don't have to be Jamie Oliver to become a better leader. In 'Fifteen Lessons on Leadership' Jamie proves that leadership is an activity and not a
position. We demonstrate this thinking and back it up with real examples. This programme aims to show how to become a better leader.

Jamie is a natural and instinctive leader. And anyone who takes on a leadership role can learn a lot from watching him in action. Part of the new two-part Jamie's kitchen training series, 'Fifteen Lessons on Leadership' demonstrates that leadership is an activity and not a position. Leaders and potential leaders will identify with Jamie's honesty and openness.

The programme covers five key learning points backed up by real examples from Jamie's journey:

Lead the way - Jamie shows how a good leader makes sure everyone is clear about what is expected of them. He also has a clear vision of where he wants the project to go and can communicate this in a way everyone can understand.
Show them how - Jamie is a highly visible leader who sets a great example to his team. He knows that when it comes to leadership, actions speak louder than words. He demonstrates how a good leader is prepared to tackle the unpleasant tasks as well as the pleasant ones.
Believe in them - Jamie shows total belief in his team. His positive approach to coaching, always looking for things to praise, really pays off. Even when his team mess up, he gives them the message that they can and will get it right. He is not afraid to delegate.
Deal with it - Jamie shows enormous responsibility throughout the project, personally, professionally and financially. He understands that if things go wrong, he-and no one else-will carry the can. His honesty in sharing how this affects him will strike a chord with all leaders.
Learn and adapt - Jamie learns continually throughout the project. He learns about himself and about his team, discovering which techniques of leadership work best for each team member. If one way of tackling a problem doesn't work, he tries another.

Why choose Jamie's Kitchen-Fifteen Lessons on Leadership?
Believable example of a leader in action
Positive role model to inspire your audience
Will improve skills of both new and existing leaders
Pressurised role reflects real life for today's leaders
Energetic style will keep audience engaged

Pricing
Both of these courses are available for purchase on either Video (£895) or DVD (£995).

Claim 25% discount when you order both titles.

To book you Preview click here or if you would like to speak to our sales team you can call 01884 821870

Talent Management: how to retain your best people

It highlights the 3 key reasons why employees might want to leave and gives managers the practical solutions to spot and keep hold of these people.

The learning points are delivered so they're easy to understand. We've also introduced 3 new, all too recognisable characters to make the learning even more memorable-

• Spot the warning signs highlights how you can tell when employees might be contemplating leaving, and why it's imperative these signs aren't ignored.

• Ask questions shows how easy it can be to get to the bottom of someone's problem, simply by talking to them and listening to what they have to say.

• Look for solutions demonstrates how you can formulate a plan to stop the problem escalating and ultimately stop someone from leaving.

Everything you need for a successful training course

With this invaluable new programme, you'll receive comprehensive support materials. These give you everything you'll need for your training session including a course leader's guide, a self-study workbook, customisable worksheets, presentation slides and handouts.

Talent management: how to retain your best people is available on DVD (featuring free bonus material) and VHS for the following prices:

DVD £1395 - Video £995

To book you Preview click here or if you would like to speak to our sales team you can call 01884 821870
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. Two videos of your choice from the selection listed

. Plus your choice of one of the complete sets of personal development pocket guides;

'Your Personal Trainer' is a series of 5 pocket books designed to help you learn or develop key business skills. Fun, flexible and involving, each title acts as your very own 'personal fitness trainer', allowing you to focus on your own individual experience and identify priorities for action.

'Fast Track', designed for the busy individual this is a must have series of 6 pocket books, designed to keep you up to speed with key business and management skills. Direct and practical in approach, each title offers instant access to key theory, expert tips, tactics and techniques –information you can put to work straight away.

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