COMMUNICATE
Learning Resources News
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| Latest Information from IOL(UK) Limited | ||||
| BOOKS | ACTIVITIES | VIDEO | e-Learning | |
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Newsletter 2: Dec 2004
THIS MONTH DEADLINE 30 MINUTES new Team Activity It's Not What You Say - a programme of improving customer service skills BTEC Certificate in Management Studies' Special Offer, discount on All Video Arts titles To request more information on any of the products you can email: info@iol-uk.co.uk Sales
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Welcome to
the December edition of communicate Our activities day in conjunction with Northgate training proved very successful earlier this month. Please see our special offer on DEADLINE 30 MINUTES a game which proved very engaging on the day and pushed all the teams to become well oiled machines in minutes. Each month we highlight new releases and special offers available - just click on the left hand titles for further information. Remember, if you need help finding any other training resources then click on email links within this newsletter or just give us a call and we will do the rest! As always we would welcome your feedback. If you have something to say about this email news bulletin or any of the products
featured, then please email us at: feedback@iol-uk.co.uk |
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| BOOKS / Publications | ||||||||
To order you can click here or call 01884 821870
To order you can click here or call 01884 821870
How Today's Global Trends are Shaping Tomorrow's Companies Author: Peter Lawrence Published: June 2004 Paperback: £12.99 (plus p&p)
"Peter Lawrence is an international authority on management at the top of his game. This exceedingly well written book is a must for all serious executives and scholars." R. James Krueger, Director of International Business Studies, Northern State University, USA "Easy to read and interesting ...will appeal to academics and the corporate sector." Business AdvisorHaving undertaken research and consultancy assignments in more than 20 different countries and across a range of companies over the last 30 years, Peter Lawrence is well-placed to offer insights into what have been the major international factors and trends affecting companies and what they mean for the future. In this fascinating and revealing book that is packed with cases, examples and quotes, he draws out and examines the key issues such as: *competition and pressure *the joining and unjoining of companies *the new management in action *cultural diversity *relations with employees and customers *the crises of human capital *retail and manufacture *IT *reconfiguration and renewal *implications for strategy. His intelligent and thoughtful dissection will open the eyes of all directors and managers as to what they must be doing now to address the likely future outcomes for their business. To order you can click here or call 01884 821870
A revolutionary approach to people and management "Rarely does a management book encompass such well researched and tested new ideas coupled with sound advice ,for management. "- Management Services "very readable, coherent and articulate. "- Times Higher Education Supplement "The process worked at, Tesco and Unilever. "- The Times "This book is an excellent, pragmatic framework for organisational development. "- Training Journal Most organizations are profoundly unhealthy. There are a number of reasons for this: poor organizational design; faulty company strategy; unclear links to strategy; poor company culture; and unhappy employees. This fully updated paperback edition of The Healthy Organization outlines a groundbreaking approach that explains why individual companies are unhealthy and how to change this using the decision-making accountability model. Based on his experience at both Unilever and Tesco (and recently B&Q and the Royal Navy), Brian Dive answers the recurring questions that dog an organization's development: how many people should there be in this organization? how many layers of hierarchy are necessary? what are the logical steps of professional development for employees? He reveals that healthy organizational management will lead to greater competitiveness, spark innovation and increase employee empowerment. Author: Brian Dive Published: June 2004 Paperback: £16.99 To order you can click here or call 01884 821870 |
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| Activities / Games / Simulations | ||||||||
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DEADLINE 30 MINUTES
A basically simple task!!
But there are pitfalls for the unwary! and NOT MUCH TIME!
A SHORT SHARP ACTIVITY to test your teams to the limit!
Each Team has:
Use this highly participative training and assessment activity to find out how your teams
Participants 1,2,3 or 4 TeamsPrice £150 (plus £9.75 delivery and VAT), Offer valid until 31st December 2004.all consumables can be reprinted from the CD-ROM.
To book your Preview click here or if you would like more information call 01884 821870
To order you can click here or call 01884 821870 |
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| VIDEO (VHS/DVD) | ||||||||
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Excellent customer service comes when your staff say and do the right things and their body language, tone of voice and the way they listen to customers is also giving the right message. This realistic drama video shows your staff exactly why excellent communication skills are vital to excellent customer service. Using the video and the detailed Trainer's Guide, you'll enable your participants to: 1. Appreciate why customer service is important 2. Appreciate the significance of communication skills to good customer service 3. Appreciate the importance of facial expression, tone of voice and first and last impressions 4. Compile a list of dos and don'ts illustrating how to handle customer problems 5. Commit to personal action to implement what they have learned. Equip everyone with skills to boost your organisation's customer relationships Ensure your people consider the 'how' of communication as well as the 'what' Go beyond the basics - help everyone to handle more complex customer interactions Empower your people to deal effectively with customer challenges Customer service training for EVERYONE in your organisation Author: Specialist Advisor: Terry Gillen
To book your Preview
click here or if you would like to speak to our sales team you can call
01884
821870
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| e-Learning | ||||||||
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BTEC Certificate in Management Studies' Coventry Social Services have adopted the new 'e-Learning BTEC Certificate in Management Studies' as part of their approach to achieving National Care Standards qualifications targets. Due to the success of the programme, it has been rolled out to further learners - to date there are 65 managers undertaking the qualification. In line with National Standards, Coventry Social Services are working towards the NVQ Level 4 in Care using the very latest learning techniques through the newly launched e-Learning BTEC Certificate in Management Studies. Using the e-Learning BTEC Certificate in Management Studies is a way that the main qualification can be achieved quickly, at the convenience of the manager, with a modern, exciting and interactive learning experience. The e-Learning content that supports the BTEC Certificate in Management Studies is the latest release from AdVal KeyKnowledge in partnership with Edexcel. Learners from Coventry Social Services will experience streamed video case studies, have access to the latest thinking including John Adair, be able to complete self-analysis questionnaires including Myers-Briggs, experience motivational learning content and be questioned throughout to reinforce the learning. Core Units Unit 1 - Personal Development Unit 2 - Managing Activities Unit 3 - Managing Finance Unit 4 - Managing information Unit 5 - Management & Leadership Talking to AdVal KeyKnowledge, Lynn Bassett, Training Manager commented: "The e-Learning BTEC Certificate in Management Studies proves that soft skills can be taught well by e-Learning - it is truly engaging and has a real impact on the learner. Now we can use the e-Learning BTEC to improve the soft skills staff require to manage and lead effectively. The fact that our staff achieve the national accredited Certificate in Management Studies qualification is a huge benefit both individually and for the Council." To book your Preview click here or if you would like more information call 01884 821870
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| Special Offers | ||||||||
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10% off all VHS, DVD and CD-ROM titles. 20% off when you purchase four or more titles. Over 130 titles to help managers and teams develop new skills, or build on existing ones. Covering subject areas such as:
Interviewing Managing people Communication Management skills Change Creativity Customer care Selling skills Diversity & Equal opportunities Finance
Offer ends 31st December 2004 To order you can click here or call 01884 821870 for more details. |
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It's
Not What You Say...
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