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Newsletter 3: Jan  2005

THIS MONTH
To be taken to the relevant section you can click on the links below:

Quality Audit for ISO 9001:2000

Law for Project Managers 

British Qualifications

Reward Management

Managing People- New Team Activity

Challenging Behaviour - dealing with bullying in the workplace

Management essentials

Special Offer, discount on All Angel Production titles.

To request more information on any of the products  you can email:      info@iol-uk.co.uk

Sales
01884 821870

 

 

 Welcome to the January edition of Communicate

Firstly, we would like to wish everyone a very happy New Year.

With the start of 2005 IOL partners with the National Extension College to become their  preview centre in the southwest. This month in the e-Learning section we feature management essentials, a comprehensive management course provided by BBC Worldwide Learning and the National Extension College. Accredited by the Chartered Management Institute, and leading to the introductory Diploma in Management Level 4.

Each month we highlight new releases and special offers available - just click on the left hand titles for further information. Remember, if you need help finding any other training resources then click on email links within this newsletter or just give us a call and we will do the rest!

As always we would welcome your feedback. If you have something to say about this email news bulletin or any of the products featured, then please email us at: feedback@iol-uk.co.uk
Alternatively call on 01884 821870.

BOOKS / Publications

The Quality Audit for ISO 9001:2000  

A Practical Guide
David Wealleans

 
From the Author

 

A full audit guide plus details of new ISO 9001 requirements

This book is a pragmatic guide to the entire range of quality audits associated with ISO 9001 and similar international standards. It covers all aspects of auditing, including certification assessment, supplier investigation and internal audit. A detailed analysis of the requirements of ISO 9001:2000 is also given. It avoids impractical and nit-picking methods making it an invaluable source of realistic advice for anyone auditing or implementing certified quality management systems. 

 

  • Hardcover 318 pages (January 7, 2005)
  • Publisher: Gower Publishing Limited
  • Price: £55.00 (plus p&p).
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    To order you can click here or call 01884 821870

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    Law for Project Managers  
    David Wright

    Projects can often be extremely complex processes involving various teams from client organizations, contractors and sub-contractors. Making sure you don't fall foul of the law may not be uppermost in the project manager's mind, but it is vital you understand the basics to prevent any costly legal hiccups and repercussions during the process. Law for Project Managers provides an easily understandable and practical guide to the laws of contract, liability, intellectual property and so on, entirely from the perspective of the project manager. It will enable you to approach projects forewarned and forearmed, able to avoid potential legal problems altogether. The book covers everything from intellectual property disputes with the client organization about who actually 'owns' the outcome, to confusion arising during an international project from the different legal systems and their approach to contracts, to health and safety problems in the management of contractors. Most importantly, it explains everything in very straightforward terms; legal jargon is either avoided altogether or defined with its relevance to the project manager explained. It is also written to help you find and brief legal professionals and, should it come to it, resolve disputes. For example, what are the various dispute resolution options open to you and which ones involve recourse to law? David Wright provides clear, readable and expert advice on this and many other important legal matters for the project manager.

  • Hardcover 160 pages (December 20, 2004)
  • Publisher: Gower Publishing Limited
  • Price: £49.95 (plus p&p)
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    To order you can click here or call 01884 821870

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    British Qualifications

    A Complete Guide to Educational, Technical, Professional & Academic Qualifications in the UK.How Today's Global Trends are Shaping Tomorrow's Companies

                                 In a single volume, the new edition of this indispensable guide gives comprehensive coverage of the developments within the fast-changing field of professional, academic and vocational qualifications. Fully indexed, it provides details on all university awards and over 200 career fields, their professional and accrediting bodies, levels of membership and qualifications, and is a one-stop guide for careers advisors, students and parents. It will also enable human resource managers to verify the qualifications of potential employees.

    Part 1: A summary of the history of and development of British qualifications; Contents and user's guide.

    Part 2: Analysis of current academic and vocational education and how they relate to each other, includes F/HE education, Higher Education, professional and post graduate education and different modes of delivery.

    Part 3: Provides institutional listing of contact details for universities, FE colleges, business schools, specialist institutions and professional associations.

    Part 4: Awards made by universities and designated institutions.

    Part 5: Qualifications listed by trades and professions - more than 500 trade and professional bodies in an easy-to-use guide to vocations.

    Part 6: Learned societies and study associations.

    Part 7: Further reference and other organisations, includes trade associations and useful web sites.

    Part 8: Abbreviations and general index.

    British Qualifications includes:

  • over 500 professional institutes and accrediting bodies giving information on membership and qualifications

  • lists of all degrees and postgraduate awards from all UK universities and colleges

  • contact details for every establishment

  • a full description of the current framework of academic and vocational education including recent changes

  • Editor: Heather Davison

    Published: Kogan Page, December 2004

    Paperback: £45.00 (plus p&p)

     

    To order you can click here or call 01884 821870

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    Reward management

    This fifth edition of the best-selling Reward Management has been thoroughly revised and updated to bring it in line with the latest thinking. Taking a strategic approach to the subject, it addresses the wide gap that exists between theory and practice, focussing on the implications for practitioners. Crammed with comprehensive and essential information, this highly practical book shows that reward management is about performance - of individuals, teams and the whole organisation.

     

    New chapters include:

  •  Reward Strategy

  •  Total reward and engaged performance

  •  Types of grade and pay structure

  •  Implementing new structures

  •  Individual contingent pay

  •  Recognition schemes

  •  Flexible benefits

  •  Trends in reward management

  • Author: Michael Armstrong & Helen Murlis

    Published: Kogan Page, October 2004

    Hardback: £37.50 (plus p&p)

     

    To order you can click here or call 01884 821870

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    Activities / Games / Simulations
            Managing People

    FOCUSING ON:

    • Handling staff rationally
    • Avoiding assumptions
    • Establishing facts
    • Following correct grievance and disciplinary procedures
    • Developing empathy
    • Not firing from the hip

     

    People are an organisation's key resource - but disgruntled staff can be difficult!

    This highly participative activity allows teams to practise dealing with typical human resource issues in a risk-free environment.

    Ideal for first-time managers and supervisors to discuss and practise their people-management skills.

    * Requires ONE PC (or laptop) and printer.

    HOW IT WORKS

    Managing People follows a similar structure to our top-selling exercise Decisions! Decisions! Teams are faced with a number of situations: someone is not following the organisation's dress code, another has a grievance, another is under-performing. In all, there are ten different people-situations involving a variety of issues.

    Each situation has five possible solutions and all teams have to do is discuss the issue and make a consensus decision. But not all issues are easily settled!

    They feed their choices into the computer (or laptop) and in return receive details of the consequences of their decision - plus details of the effect on staff morale and the outlook for the department. Teams have a budget to work within. Bad decisions can be costly and issues not dealt with properly tend to reappear.

    WHAT IT DOES

    Managing People provides the opportunity to practise people-skills in a safe environment and see the consequences of getting it wrong.

    It illustrate the benefits of taking a rational, fair and reasoned approach to staff problems. Establishing the facts, not acting impulsively and following correct procedures are all important points for discussion in the debrief. In particular, spotting issues early and addressing them – and communicating what you are doing –can prevent problems from escalating, in some cases, into damaging and costly court cases and tribunals.

    All managers need to know the relevant aspects of employment law and follow correct procedures. One-page handouts on appropriate employment law and human rights legislation are provided in the pack.

    Cost: £395 (plus VAT and p&p).
    People: 1, 2, 3 or 4 teams (3-6 people per team).
    Duration: 1.5 - 2 hours.

    To book your Preview click here or if you would like more information call 01884 821870

     

    To order you can click here or call 01884 821870

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    VIDEO (VHS/DVD)

     

    Since 1999 my main professional focus has been to promote the proactive management of the working environment. The human aspects of that environment - the things we feel, say, do and write - are very important in determining how we feel about our work: the 'morale' perspective. These aspects can also be at the

    centre of damaging internal grievances, court and tribunal cases: the 'liability' perspective. The working environment needs to be managed from both perspectives, rather than left to fend for itself.

    Everyone in a workplace is responsible for creating the working environment. We all 'cast a shadow', and tend not to spend enough time thinking about that shadow. To ensure people feel comfortable at work, maintain morale, and avoid costly grievances, we need to take responsibility for our working environment. This learning resource is designed to help you do just that.

    It illustrates different types of unwanted inappropriate behaviour and the effects these can have on individuals and organisations, and suggests ways of combating that behaviour.

    The 'Actor-Receiver-Observer' model seeks to encourage everyone to play a role in creating an environment in which people enjoy working, but in which the risk of liability for inappropriate behaviour is lessened. There are seldom any winners

    in litigation. The natural place to sort out problems caused by inappropriate behaviour is at work; simply and effectively. This resource is about helping you to develop a culture in which problems can be raised and resolved in your workplace.

    Matt Dean Lawyer

    Byrne Dean Associates

    Price £995 (plus VAT and p&p) includes VHS + DVD video and Trainers notes.

    2 Day hire Price £199 (plus VAT and p&p)

    To book your Preview click here or if you would like to speak to our sales team you can call 01884 821870

     

    To order you can click here or call 01884 821870

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    e-Learning
     

    To succeed in today's business environment, managers need a combination of skills. They need to be strategic thinkers, operational managers, and motivational team leaders.

    Whether used to train new managers or for more experienced managers, Management Essentials is complete and comprehensive, and provides managers with the training and skills they need for these roles.

    Management Essentials gives managers a set of skills that they can use throughout their careers. Organised into four modules, and comprising 17 units in total, it covers the following core topics:

    • Developing Your Management Skills

    • Managing and Developing Staff

    • Effective Business Operations

    • Improving Business Performance

    Featuring authoritative content alongside innovative learning technology, Management Essentials leads to a professional qualification (Level 4 Introductory Diploma in Management) with the Chartered Management Institute, on completion of the course.

    Management Essentials is available as a CD-ROM-based resource for colleges and organisations delivering training to managers. It is also available as a supported course to help large and small organisations meet their management training needs - without having to send their managers off-site to learn.

    WHAT YOU GET...

    CONTENTS

    • I x Multimedia CD-ROM Format: CD-ROM

    • Text Material (available as printable PDFs)

    • 4 x Practice Assignments (2 hours each)

    • I x Final Assignment set by the Chartered Management Institute

    The package contains:

    40 hours of study time, including approximately:

    •  10 hours of multimedia content
    •  25 hours of learning activities from the printable text material
    •  8 hours of practice assignments.
    •  A final assignment for managers who want to acquire the Chartered Management Institute Level 4 Introductory Diploma in Management.

    Special Introductory Price for a single user CD-ROM :

    FE / Voluntary sector £150.00 + VAT

    Corporate / Public sector £200.00 +VAT

    To order your FREE Preview CD-ROM click here or if you would like more information call 01884 821870

    To find out more about tutor support options and access to NEC's Virtual Learning Environment click here.

    To order you can click here or call 01884 821870

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    Special Offers

    January sale at Angel Productions!

    Take the opportunity of Angel Productions’ January Sale to stock up on the training resources you need.  During January you can choose between two special offers:

    • 20% off the standard price of any of our off-the-shelf titles, or
    • Two complete packages for the standard price of one

    All you have to do is confirm your purchase by 31st January, so hurry if you need to preview any titles you are not familiar with before making your decision.

    • Managing people
    • Recruitment & selection
    • Harassment at work
    • Flexible working
    • Disability at work
    • Equality
    • Diversity

    To book your Preview click here or  you  can call 01884 821870

    The small print:

    Under our 'Two packages for the price of one’ offer you will be charged the higher price if there is a difference.  Customers who qualify for our concessionary prices can purchase two complete packages for the concessionary price of one (the higher price if there is a difference).  These special offers cannot be combined with any other discounts (eg our regular discounts for multiple purchases).

    The prices in the table below do not include the sale discounts.

    The listed prices are for single copies; ask us about discounts for multiple purchases. 

     

    Prices (exc VAT) in £ sterling standard concessionary 7 day rental Packaging & delivery (previews only)

    PRICE SCALE 'A’ Find Your Voice: How to Manage People, Stop the Clock: Flexibility at work, Oh Yes I Can: the Disability video OR The Difference: Diversity at work

    Complete pack (2 videos & manual OR DVD) 795 300 150 20*
    1 video 450 150 80 10
    manual 100 50 30 10
    Pest Control: Harassment at work
    Complete (2 Training videos, 4 Action videos & manual) 1200 400 200 40
    1 video (with relevant parts of manual) 450 150 80 10
    Any 2 videos & complete manual 795 300 150 20
    Any 3 videos & complete manual 995 350 170 30
    Manual 100 50 30 10
    Equality Challenge: an Introduction to Equal Opportunities
    Video and printed manual OR DVD 595 200 95 20*
    Users' Workbooks (per copy) 2.50 2.50 n/a free
    Best of the Bunch: Recruitment & Selection
    Complete pack (2 videos & manual) 595 200 95 20
    Manual 100 50 30 10

     

    To order you can click here or call 01884 821870 for more details.

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