Welcome to
the latest edition of Learning Resources News
In today’s world it is not
so much IQ, our training or our expertise that is the key factor for
success but emotional intelligence. A great way to tap into staff
feelings about their work, their interaction with colleagues and their
hopes and fears.
A new activity pack allows participants to find
out exactly what emotional intelligence is and why it is important.
The pack tests participants’ emotional intelligence by posing some key
questions. They are then faced with a set of situations and must
decide how they would handle each one.
The Trainer’s Commentary identifies how the
emotionally mature person might react. Finally the key concepts of
this topic are discussed within the group. An ideal introduction to
this topic that is useful for showing just how key interpersonal
skills are at work if we want to get the most out of other people and
ourselves.
To book a preview of any of the resource
featured in the news letter call 01884 821870 or email :
preview@iol-uk.co.uk
Each month we highlight new releases and special offers available - just
click on the left hand titles for further information. Remember, if you need
help finding any other training resources then click on the email links within this
newsletter or just give us a call and we will do the rest!
As always we would welcome your feedback. If you have
something to say about this email news bulletin or any of the products featured,
then please email us at:
feedback@iol-uk.co.uk
Alternatively call on
01884 821870.
Author:Dorothy Spry, Barry Cripps
Psychometric testing helps employers to assess people, in a way
which gives results that are objective, systematic, reliable and
valid. The Psychometric Testing Pocketbook offers insight into how
these tests can improve recruitment, selection, promotion and assist
organisational development. The book takes a practical approach and
is aimed at the non-specialist reader. It explains the process of
test selection and demonstrates, with the aid of case studies, how
some of the more popular tests can be applied to achieve workplace
solutions. In better understanding the unique characteristics of its
individuals, organisations are equipped to undertake a range of
actions, including building effective teams, implementing change and
identifying future leaders. This pocketbook not only benefits
employers, but also provides employees with an understanding of what
is involved in completing such tests and how the results can focus
career counselling and development plans.
Transforming the Learning of Knowledge John Rodwell
Activity-Based Training Design shows you how to design new training
sessions or transform existing sessions using tools and techniques
that engage the participants, promote the effective learning of
knowledge, and are fun to work with. It provides you with active
reading techniques like Info Hunt, card-sort activities like Washing
Line and ideas for games and activity boards like The Evaluation Game.
This is not a set of pre-designed exercises that might or might not be
relevant to the training you deliver. This is a set of methods and
activities that are aligned with the principles of Accelerated
Learning and can be applied to almost any knowledge-based training
session.
For each activity you will be able to read about how it works, why it
works and the purpose and principles behind it. The book also
describes how to prepare and run the activity and then provides
examples of how the methods have been used on actual training events.
Overall, this is a book that provides the tools and techniques for
transforming a training session into an accelerated learning activity.
Contents
Introduction: Part One The Design Process: Learning styles and fun;
Outcome based training design; Choosing the methods; Materials,
equipment and resources. The Activities: Part Two Active Reading
Methods: Sabotage; Missing bullet points; Sticky tips; Info hunt;
Highlight hierarchy; Before and after. Part Three Card Sort
Activities: Category cards; NDE cards; Traffic lights; Now what's the
question?; Process cards; Washing line. Part Four Games and Activity
Boards: Yes or no?; True/false; What am I?; The evaluation game; Room
2 room. Conclusion: Using Activity Based Training.
Price £55.00 December 2007 194 pages Hardback
(+delivery)
Staff development is a
key management responsibility. Good people and good performance - and
hence good development - are vital to success in a fast changing and
competitive world.
Improve Your Coaching and Training Skills
contains practical guidelines to help you develop your staff. Ideal
for busy managers who don’t have human resources support, it will help
you to boost staff effectiveness through coaching and training. Key
content includes: why development matters, on-the-job coaching,
mentoring, developing a formal training method, conducting a training
session, and assessing on-going effectiveness.
With tips on using exercises and role-plays in
training, Improve Your Coaching and Training Skills is useful
to those new to HR as well as hard-pressed managers. The commonsense
advice it contains will help you to motivate your staff and maximize
their effectiveness.
A brand NEW, GREAT VALUE pack of
short, sharp activities that vary in length from 10 to 30 minutes. For
ease-of-use a contents list briefly describes the focus of each activity
and a CD-Rom contains files of all the team materials for easy reprinting.
All Trainers know how important it is to get training sessions off to a
good start. Not surprisingly, participants may be nervous and inhibited
at the start of a course or any training session. They are unsure of
what lies ahead and they don't know anyone else on the course! That's
where short, sharp, friendly icebreakers are invaluable.
This single pack contains 30, very varied activities - all designed to
relax groups, get individuals mixing freely and melt some of their
inhibitions. As well they’ll boost energy levels and stimulate interest
and motivation – and form a strong base on which to build the rest of
your training programme.
Of course, you don’t only have to use them at the start!
They work equally well as 'dividers' within a programme, or to refocus
after a refreshment break, or before you knuckle down to the ‘main
substance’ of the afternoon. As well they make a very good way to end
the day - especially if you finish earlier than expected. This pack
provides perfect, ready-to-use stop gaps.
Here's what these
icebreakers will do for you:
Get delegates mixing, chatting and having fun
Create a relaxed, non-threatening, fun atmosphere
Make it easy to form teams, reduce inhibitions and
encourage self expression
Provide an opportunity to put some general teamwork
skills into practice
Introduce specific issues such as problem-solving
skills, attention to, detail, creativity, organisation – and many
more.
To make participants aware of
the ideas involved in EI
To get participants talking
about the topic to reinforce the learning
To get participants to recognise
where EI relates to work issues
To help people in everyday work
handle personal and interpersonal issues with a more enlightened
strategy
The activity
is a straightforward to run and designed
to encourage lively discussion and debate on many interpersonal issues
such as social skills, empathy, self-regulation, self motivation and
self-esteem. The activity uses real work situations to make people
more aware of how they and others react and to find out whether their
responses are emotionally mature or not. Used as part of any
management development or interpersonal skills programme, this
activity will ensure that participants have an opportunity to
understand fully the benefits that can be gained from building their
own emotional intelligence - and putting it into practice at work.
What happens?
Teams work their way round a board using plastic
markers and a dice. In turn, participants pick up cards from a pile of
30 on the board. There are three types of cards:
1. Response
cards
These require
that a statement on the card is read out to the group who note their
own response to it. They can then identify their own levels of
emotional intelligence
2. Yes/No
cards
These offer
participants the opportunity to discuss a number of real situations
and decide how they would react. Creates animated discussion.
3. Group Tasks
cards
These
encourage lively debate on some of the key issues in EI – empathy,
self-awareness, self-regulation, motivation, empathy and social
skills.
Teams discuss each card in detail and sometimes find
it difficult to come to a consensus. By putting the cards for both
teams in the same order before the exercise starts you can
ensure that each team deals with the same issues – which makes the
Debrief all the more effective - and easier to control. At the end of
the exercise - when time runs out, or teams have worked through all
the cards - a Debrief consolidates the learning by contrasting and
comparing the responses of the two teams. Take-away handouts
summarising EI are supplied.
The good news about receiving a call
from any angry customer is that it provides an opportunity to rectify
the situation. The angry customers you don’t hear from are probably
gone for good. This program shows you how to deal with angry customers
and increase the effectiveness of your call. Here are just some of the
points covered:
This program traces the fall and rise
of a fictitious company - The Acme Corporation. We take a tongue in
cheek look at the various telephone techniques we should apply in
Customer Service and sales calls. Here are some of the tips shown in
the film:
If you're an experienced PowerPoint user, you'll
need to throw away your old impressions and prepare yourself to view
the application in a new way. Even if you're new to PowerPoint, expert
Erin Olsen makes the PowerPoint 2007 course a fun learning process for
you while incorporating all disciplines needed to develop an effective
presentation, including the skills needed to effectively communicate
your message. At the conclusion of this course users will be able to
combine text, graphics, audio and video to create a professional
presentation.
Benefits
• Entertain your audience with creative, exciting presentations.
• Understand the steps to becoming a good presenter
• Enhance your presentations with powerful visual aids.
Price: Per User CD £80.00 + carriage
+ VAT
Library Licence CD £280.00 + carriage + VAT
To book your Preview
click here
or if you would like more information call
01884 821870
The Efficiency Training Series provides five
complete training courses of instruction that help develop more
effective employees, managers, and executives. Cut stress by learning
how to combat negativity in the workplace and achieve realistic goals.
Courses include Assertiveness; De-Junk Your Life; Get Things Done;
Motivation and Goal Setting; and Negaholics.
Benefits
• Reduce your stress level and watch your job enjoyment soar as you
banish negativity from your life!
• Complete projects and daily demands with less stress and a feeling
of accomplishment.
• Use proven goal-setting techniques that have been used successfully
by thousands of professionals.
Price:
Per User CD £410.00 + carriage
+ VAT
Library Licence CD £1435.00 + carriage + VAT
