Product Overview

This workbook gives you the opportunity to think about
the way you communicate verbally and how you can become more effective.
It explores verbal communication as a two-way process between the sender and the recipient of the message, and aims to help you to increase your confidence in the way you speak and listen to other people in formal and informal circumstances.

Target Audience

• Newly appointed team leaders or supervisors
• Anybody wanting to develop a particular management skill

These materials are designed to develop and update skills of potential, newly appointed and experienced supervisors, team leaders and managers, offering a choice of flexible, work based materials to improve individual and organisational performance.

Objectives

• Choose when it is appropriate to use verbal communication
• Recognise the importance of sender and receiver in the communication process
• Plan verbal communications to apply the six-step model
• Identify the problems that can arise when a communication is not planned thoroughly
• Plan the verbal aspects of a presentatio

List Of Contents

The communication process
How verbal communication differs from written methods
Planning your communication using the six-step model
Identifying your objectives
Identifying your recipient(s)
Choosing the right method of communication
Matching the message to other recipients
Getting feedback
Responding to feedback
Effective listening Types of presentation
Presentation skills
Preparation
Understanding the audience
Shaping the presentation
Selecting the right information
Delivery
Making the message clear and keeping people interested
Answering questions
Overcoming excess nervousness
Controlling the voice and using the right body language

Price/Cost Options

This workbook as an off the shelf product is priced at £18.50. Discounts available on quantity. Any adapted or customised version will be POA.