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The aim of the workbook is to provide guidance in techniques
which should help you solve problems and make sound decisions. We
recommend a systematic, thinking approach, and set out a six-point
plan which can be used on problems of any kind.
- Newly appointed team leaders or supervisors
- Anybody wanting to develop a particular management skill
These materials are designed to develop and update skills of
potential, newly appointed and experienced supervisors, team leaders
and managers, offering a choice of flexible, work based materials to
improve individual and organisational performance.
- Analyse the decision-making process and identify its various
stages
- Compare different approaches to problem solving
- Consider to what extent others should participate in your
decision making
- Differentiate between urgency and importance when dealing with
problems
- Solve problems and make decisions, using a methodical approach
Preparing the ground 1 Introduction 7
What is a decision?
What is a problem?
Approaching problems
Importance and
urgency
The thinking approach
The value of discussion
Barriers to clear thinking
Using intuition
Intuition and
emotion
Bringing in team members
Developing the thinking
approach
The elements of the thinking approach: the six-point
plan Solving problems with the six-point plan
Know your
objectives
Overall objectives
Define your problem
Immediate objectives
Gathering information
Sources of
information
List and evaluate you options
Finding new ideas
Brainstorming
Getting help
Make and implement your
decision
Monitoring your outcome
What have we learned?
This workbook as an off the shelf product is priced at £18.50. Discounts available on quantity. Any adapted or
customised version will be POA.
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