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To show staff what assertiveness behaviour is and isn't, and how and when
to be assertive.
About the programme
Assertive behaviour means saying what we want, need, feel think or believe in
ways which are direct, honest and appropriate, but also respects the rights of
those we are addressing - treating ourselves and those we work with as
professional adults. It's the balance between passive and aggressive
behaviour.
Passive behaviour has the advantage of avoiding confrontation but fails
miserably at getting what you want. While aggressive people often appear to be
successful, they rarely win the willing co-operation of their colleagues in
the long run.
Being assertive, on the other hand, is much more advantageous. Assertiveness
does not conflict with listening and accepting the views of others, such as a
colleagues or customers, and is more likely to lead to a satisfactory solution
to any problem.
By behaving more assertively your staff can be more positive, more creative
and better equipped to get their job done effectively.
This new programme looks at
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What assertiveness is |
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Passive and aggressive behaviours
and their advantages and disadvantages |
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Getting your inner dialogue right
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Honesty and relevance when
communicating |
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Assertive responses to different
types of behaviours |
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Assertive requests
The techniques of assertive behaviour are shown in the new programme in a
series of real life situations from in an office, within meetings, to even
in a hospital looking both at the wrong way and right way scenarios.
The new programme includes additional DVD extras
that cover the following: |
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The role of body language in
assertiveness |
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Dealing with aggressive people
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Giving and receiving praise |
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How to communicate assertively
via email |
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Passive-aggressive behaviour
Training benefits |
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Assertive behaviour allows
potentially valuable ideas to be aired |
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Encourages staff to talk about
problems that might otherwise remain hidden |
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Assertive, confident staff will
be more motivated and productive. |
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How to respond assertively to
different types of behaviours |
Style: Humorous drama
Information: 2007 production featuring Kris
Marshall and Pippa Haywood.
Programme includes:
| DVD (28 mins) |
| DVD extras (10 mins) |
DVD
Price:
£1299.00 + carriage + VAT
Rental:
£299.00 (5 days) + carriage + VAT
To book your Preview
click here
 To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
Say the right thing:
A guide to assertiveness at work
Real assertiveness involves clear yet respectful communication,
particularly in the face of stress and conflict. By behaving more assertively
your staff can be more positive, more creative and better equipped to get
their job done effectively.
About the programme
Say the right thing teaches the techniques of assertiveness and focuses
on assertiveness as a skill to improve individual performance. It will train
your staff to identify:
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Aggressive, passive and assertive
behaviours |
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What assertiveness is |
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The skills of assertiveness |
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The benefits of assertiveness and
appropriate situations for its use.
The videos present you with a variety of difficult situations to show how
individuals can develop assertive behaviour by following a simple three-step
model. They identify scenarios that will especially benefit from an
assertive approach including:
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Disagreeing with colleagues |
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Making your point in meetings
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Making and refusing requests |
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Handling and giving criticism
Say the right thing is presented
by Hugh Dennis and combines illustrative drama sequences and expert comment.
The first video looks at aggressive and passive behaviours, which are
natural human reactions when faced with a difficult problem. It discusses
the advantages of a considered, assertive approach that your staff can deal
with each potentially difficult scenario to the satisfaction of everyone
involved. It also shows you how to:
Think right ' realise that
aggressive and passive reactions are not the only options and decide on the
right course of action in any particular instance
Behave right ' understand the
importance of correct body language and tone of voice
Say it right ' listen and
understand, state feelings and thoughts, state what you want
The second video introduces additional techniques and demonstrates how you
can combine these with skills shown in the first video. It covers:
Probing- questions that reveal
more
Replay ' the repetition of words
and phrases to restate and maintain your position
The benefits |
| The pack emphasises that you should only use assertiveness to reach a
win-win outcome and not to manipulate or score points. |
| The trainers guide contains very detailed advice on how to run an
assertiveness workshop for your staff in six sessions. |
| There are full OHP's handouts and a very clear plan of action for each
session, including practical tips on how to overcome problem areas. |
Style: Humorous drama
Information: featuring Hugh Dennis.
Programme includes:
| DVD (30 mins) |
| DVD extras (10 mins) |
| Trainers guide |
DVD
Price:
£1199.00 + carriage + VAT
Rental:
£299.00 (5 days) + carriage + VAT
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
Straight talking:
The art of assertiveness
To equip people with the confidence to get their views and ideas noticed.
About the programme
Techniques of assertiveness are shown in action in a series of different
settings from a management meeting to a one-to-one conversation between
colleagues.
Straight talking shows that the basic rule of assertive behaviour is honesty
and that it's usually for fear of the response that honesty is avoided.
However, this fear is generally over-exaggerated. The video is highly
reassuring on this point for anyone who has doubts about volunteering what
they think - even when asked to do so.
It also demonstrates why aggressive behaviour doesn't work in the long run and
why it's important to establish a negotiating position and stick to it.
The benefits
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Particularly suitable for junior
management, sales personnel and purchasing staff |
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The key lessons are explained by
a presenter and illustrated by realistic action sequences in a variety of
situations |
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Dramatic sequences and subtle
humour deliver the messages in a powerful, convincing fashion |
Style: Humorous drama featuring John Cleese,
Peter Capaldi and Jennifer Saunders.
Programme includes:
| DVD (27 mins) |
| Meeting break DVD |
| Course leader's guide |
| Delegate worksheets on disk |
| Powerpoint slides |
| Self-study workbook on disk |
DVD
Price:
£1299.00 + carriage + VAT
Rental:
£299.00 (5 days) + carriage + VAT
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
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