|
| |
To give people the skills to communicate effectively with colleagues
and customers.
About the programme
Good communication is a two-way process - you need to put yourself in the
other person's shoes. This programme contains practical lessons as to how to
achieve this, using the example of two people who work alongside each other
but find it very hard to get through to each other. Even though their fortunes
are inextricably linked, they harbour different ambitions.
By learning how to communicate better they are both able to get what they
want. The main video shows how everyone can do this if they try. There is also
a short tape that summarises the steps and provides role plays.
The benefits
 | Suitable for people at all stages of their careers |
| The problems caused by poor communication and the ways to overcome them
are clearly presented |
| Six-minute summary is perfect for analysis and discussion |
Learning Chapters:
|
The agenda |
|
Communicating |
|
Not listening |
|
Nobody knows what's going on |
|
Misunderstanding |
|
Lines of communication |
|
Summary |
Style: Drama
Programme includes: DVD(16 mins), Summary (6 mins), Team
guide,Trainer's guide.
DVD
Price:
£1199.00 + carriage + VAT
Rental:
£299.00 (5 days) + carriage + VAT
To book your Preview
click here
 To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
The grapevine
Communicating in a world of change
To avoid creating the situations in which employees spread rumours to
fill the gap left by a lack of formal communication.
About the programme
People do need to know what is going on, especially if there's something
afoot that could affect them personally. And once the rumour mill starts
grinding it's very difficult to stop - and even harder to correct any
misinformation once it has gained currency.
The grapevine shows what can happen when people suspect the worst and start
to make up things for themselves. One of the largest customers of a
fictional company has called in the receivers; the MD has made contingency
plans and is confident that new contracts will forestall the need for
compulsory redundancies.
The message that managers were to pass on was one of reassurance but the
production head doesn't brief his team properly and their fears mount,
fuelled by the fact that people in other departments seem to know more than
they do.
Only when a key member of staff hands in his notice does he realise his
mistake and the importance of structured communication .
The benefits
|
Everyday settings and realistic
situations demystify the concept of internal communications and emphasise
the potential problems |
|
Sets out proposals for
achieving a professional communications process |
|
Highlights the benefits of
holding regular team meetings and encouraging staff to contribute ideas
|
|
Engaging use of humour to make
messages stronger |
Learning Chapters:
|
Avoiding
talking to people |
|
Relying on
technology instead of talking |
|
Consequences
of not talking to everyone |
|
Not giving
specific information |
|
What people
don't know they invent |
|
Not giving
one's undivided attention |
|
Not briefing
everyone |
|
Fears and
rumours escalate |
|
A
resignation due to uncertainty |
|
Talking to
people |
|
Not relying
on technology |
|
Listening,
inviting questions |
|
Briefing
everyone together |
Style: Humorous drama
Programme includes:
|
DVD(28 mins) |
|
Meeting break video |
|
Course leader's guide |
|
Delegate worksheets on disk
|
|
Powerpoint slides/OHPs on disk
|
|
Self-study workbook on disk |
DVD
Price:
£1299.00 + carriage + VAT
Rental:
£299.00 (5 days) + carriage + VAT
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
|
