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ACT Fair! Effective Discipline

How to carry out effective discipline

Use this DVD-based training programme to equip your managers with the skills and knowledge they need to carry out effective disciplinary interviews. The ACT FAIR approach to dealing with discipline illustrated in the drama video shows managers how to conduct informal disciplinary interviews that have a specific and measurable outcome. It shows managers why they should ‘ACT’and how they should ‘ACT’. It also shows that ‘doing nothing’ is not an option.

The ACT FAIR mnemonic provides you and your managers with a seven-step process for conducting informal disciplinary interviews with all types of employee. It’s simple, easy to remember and allows the procedure to progress naturally through distinct phases:

Agree – what the problem is

Commit – ensure that commitment is given to fix it

Test – check that they understand what will happen if they don’t fix it

...Then ...

Follow-up And Inform them of the Results

Programme contains:

Drama video (17.5 minutes) VHS or DVD

Illustrating three different informal discipline interviews:

·       a grumpy accountant who appears to have an attitude problem;

·       a defiant young man who's ignoring the company's safety rules;

·       a hard-pushed mother who's always late for work.

Trainer's Guide

On-line support

 Price: £985.00 + carriage + VAT
 

To book your Preview click here

 
To ensure managers appreciate how to maintain people’s long-term performance by applying necessary discipline.

This programme shows managers and team leaders who have responsibilities for staff just how badly a discipline interview can be handled. By analysing the wrong way to interview, it then shows how the right skills can keep staff motivated and working towards the same goals.

I’d like a word with you introduces three managerial styles that need improvement. Ethelred the Unready treats the discipline interview as a ritual rebuke and is completely unprepared. He has to learn how to identify the gap between the individual’s performance and standard.

Ivan the Terrible fails to ask questions or listen to explanations. He discovers that he must use these skills to uncover the true reasons for the individual’s lack of performance.

Gillian the Silent is expecting a battle of wills and fears she’ll lose. She learns that she must work out an agreeable plan to bring someone’s performance up to the expected standard. In each case the programme shows how conflict can be avoided and a potential problem turned into a valuable team performer.

The benefits

Programme includes:

Price: DVD £1299.00 ,Rental £299.00 (Prices exclude delivery and VAT).

 To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Discipline and Grievance: 30 Case Studies and Activities  

Tackle difficult situations before they escalate!

Managers and team leaders are responsible for the performance and behaviour of themselves and their teams. Sometimes this can be less than ideal – it could be due to other work factors, it could be due to lack of skills or knowledge, it could be due to factors outside work.

Whatever the reason, if the person responsible does not act immediately and appropriately the situation will deteriorate. This can lead to loss of productivity and morale throughout the whole team involved, as well as causing all the additional work, worry and hassle of formal procedures, and potentially, employment tribunals.

Discipline and Grievance: 30 case studies and activities covers the full range of issues relating to discipline and grievance, from informal and formal interviews and warnings to record keeping and appeals. It is a practical resource for all trainers and managers to use to develop  those who deal with discipline and grievance at work.

Discipline and Grievance: 30 case studies and activities provides effective learning through a wide variety of activities, including quizzes, games, checklists and role-plays.

Includes CD-ROM containing handouts  as Adobe Acrobat® .pdf files and as a Microsoft® PowerPoint® presentation.

Price: £249.00 + carriage + VAT

To book your Preview click here

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Last modified: 04/18/08