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Managing people

Interviewing

Change

Communication

Management skills

Fish!

Customer service & quality

Selling skills

Diversity & equal opportunities

Creativity

Finance

         Multimedia CD-ROM and eLearning  titles

 

 

 

Managing people

 

Talent management  
How to retain good people


Jamie’s Kitchen  
Fifteen lessons on leadership

Jamie’s Kitchen  
Fifteen lessons on teamwork

The coach  
The manager’s role in helping others achieve

The helping hand 
Coaching skills for managers

You’ll soon get the hang of it  
The techniques of one-to-one training

First among equals 
Leading a team

The best of motives 
Part 1: Nobody ever tells us

The best of motives 
Part 2: Nobody ever asks us

Motivating the team  
The challenge facing all team leaders

Targeting for performance 
Setting SMART targets

Building the perfect team 

Does the team work? 
Improving effectiveness through teamwork

Team spirit? 
How to be an effective team member

Team player 
Working together as a team

Ten training tips 
A guide for non-trainer trainers

 

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To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Interviewing

This is going to hurt me more than it hurts you  
The bad news interview

Performance review 
A new approach to appraisals

The dreaded appraisal 
Both sides of the appraisal interview

How am I doing?  
The perfect appraisal

The appraisal interview 
Lessons for both parties in the appraisal

Performance matters 
The importance of praise

Performance matters 
The need for constructive criticism

Can you spare a moment? 
The counselling interview

I’d like a word with you 
The discipline interview

Absence minded 
Managing absenteeism

More than a gut feeling
Choosing the best candidate in a selection interview

It’s your choice 
Selection skills for managers

When can you start?
The complete recruitment process

The right choice 

To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Communication

Freedom of information  
Understanding the Act and how to manage it

Meetings, bloody meetings  
Making meetings more productive

More bloody meetings 
The people side of meetings

Going to a meeting 
Constructive and effective participation

Straight talking 
The art of assertiveness

The grapevine 
Communicating in a world of change

Negotiating: tying the knot  
A skill for life

I wasn’t prepared for that 
Overcoming the fear of making presentations

The great communicator
Communication skills for all

The complete presenter
Developing effective presentation skills

Report writing 
The art of writing a good report

From ‘no’ to ‘yes’  
The constructive route to agreement

Say what you want
Assertiveness at work

Body language at work
Non-verbal communication

Body language
What the window cleaner saw

Feedback for performance
Giving and receiving information

Talking to the team
How to run a team meeting

 

 

To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Management skills

The unorganised manager  
Part 1 - Damnation

The unorganised manager 
Part 2 - Salvation

The unorganised manager 
Part 3 - Divine intervention

Making time  
Priorities, people and procedures at work

30 ways to make more time 
Putting time management into action

Project management  
Leading a project team

The paper chase 
Cutting back on paperwork

Stress
Addressing occupational stress

The ultimate stress show
Managing stress

 


To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Change

Days of change
An analysis of the process of change

The ultimate change show
Implementing change successfully

Dealing with change

Turner Network Television case-study

 

Jamie's School Dinners

A recipe for managing and living with change

The tiger in your business

The Journey

Preparing for change

 

Who moved my cheese?

Dealing with change

 

he new business of paradigms

Discovering the future

 

 

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To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Creativity

The hidden mind

Creativity in management

The importance of mistakes

Ideas into action  
Stimulating creativity for success

The red movie 
Elements of decision making

The green movie  
Empowerment within a framework

The blue movie  
Sparking creative, innovative ideas


To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Customer service & quality

If looks could kill  
The power of behaviour

Demanding customers 
Customer care made PERFECT

In the customer’s shoes
Improve the quality of your customer service

No complaints? 
Complaints and the customer

Through the customer’s eyes
Improving retail sales skills

The case of the vanishing customers
Coping with customer conflict

How to lose customers without really trying  
Keeping the customer satisfied

An inside job  
Meeting internal customer needs


Telephone behaviour 
The rules of effective communication


Who sold you this, then? 
Effective after-sales service

The kingdom was lost 
When it’s a team effort, we’re all responsible for quality

Stuck on quality
Empowering staff

Complaints and quality management
Quality through customer service


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To order, simply call us on 01884 821870,or fax orders to 01884 829168.

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Selling skills

Sell it to me!  
Essential skills for all salespeople

So you want to be a success at selling?
Key sales techniques

On the receiving end 
Making call centres more effective

Call to order
Converting telephone enquiries into sales

That’s show business
The rules of exhibiting

How not to exhibit yourself

Staffing an exhibition stand

The unorganised salesperson
Part 1: Valuing your customers

The unorganised salesperson
Part 2: Valuing yourself

A widow’s story 
The importance of life insurance

 

To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Diversity & equal opportunities

Fair’s fair 
Equal opportunities for all

Not my type 
Valuing Diversity

A tale of ‘O’
Dealing with diversity in teams


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To order, simply call us on 01884 821870,or fax orders to 01884 829168.

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Finance

The balance sheet barrier  
The basics of business finance

Into the boardroom
Decoding company accounts

Budgeting 
Constructing and controlling budgets

The control of working capital  
Putting financial theory into practice

Cost, profit and breakeven
Striking a balance between resources


To book your Preview click here

To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

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Other titles are also available. Please call for further information.

  

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Last modified: 05/11/10