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Performance
Management Video Training Packages
 To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
please click on the Titles for more information
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 Have
you ever given up on a poorly performing team member?
Are you trying to manage a team member's bad attitude?
Real change only happens when the decision to change comes from the person
doing the changing. The Painless Performance Improvement training
video provides managers with a simple and proven technique to help team
members improve their own poor performance without the drama, pain or
conflict often associated with performance issues.
Managers and supervisors will learn how to:
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Focus on PERFORMANCE - not ATTITUDE |
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INTERVENE rather than CONFRONT |
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RECOGNIZE and DEFLECT common SIDETRACKS |
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Follow the SIX STEPS to PERFORMANCE IMPROVEMENT
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A training video comedy, Painless
Performance Improvement combines highly entertaining hosts with
dramatic and realistic coaching moments. Supervisors will relate to scenes
of management gone awry as well as employee's favorite excuses and
sidetracks. Used with the accompanying 85 page Manager's Reference Guide,
leaders will find this package an indispensable resource for improving the
performance of their team.
Performance
Improvement is Painless when you:
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State what you've observed
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Wait for a response |
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Remind them of the Goal
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Ask for a solution |
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Agree together on the best solution
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Follow through to ensure success |
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DVD includes full length Role Plays
and a PowerPoint Presentation
Learning resource pack includes:
| 1 Painless Performance Improvement video |
| 1 Painless Performance Improvement Manager's Workbook (78 pages) |
| 10 Painless Performance Improvement Pocket Cards |
| 1 Leader's Guide on CD |
DVD
(duration 22mins)
Trainer's resources on CDROM
Price: DVD £699.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
Most people who under-perform do not realise that they are
under-performing and, what is worse, their manager does not know how
to tell them. The most important first step is to tell the individual
that he or she is under-performing. Using the techniques outlined in
this video, you’ll be able to demonstrate to your managers how to
conduct an effective and successful Diagnostic Interview using the
simple PEG procedure:
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Problem – Tell the person that you have a problem with their
performance
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Expectation – Explain your expectations of their performance and
listen to their own expectations
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Gap – Agree on the gap that exists between what you expect and what
they are delivering.
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Your managers have to feel confident that they have the skills they
need to let the person know they have a problem with their
performance. This video takes them step by step through the vital
techniques.
Drama
video (18 minutes)
Illustrating three different performance problems using the PEG
procedure
Trainer's Guide
DVD Price: £985.00
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Solving Performance Problems:
The
Performance Improvement Plan
Give managers in your organisation the skills, tools and
confidence to solve performance problems constructively and
swiftly. It’s one of the fastest and most effective ways that you,
the trainer, can improve your organisation’s performance. With
this video, you’ll be able to give your managers a tried, tested
and memorable process – The Performance Improvement Plan (PIP) –
to deal with the next stage in performance improvement. It is an
astonishingly easy-to-use process in any performance review
situation, not just where performance has degraded. Your managers
will raise performance levels in their teams by using PIP in
formal and informal appraisals alike. Using The Performance
Improvement Plan, your managers will be able to:
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Recognise that there is a real performance issue
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Articulate clearly and concisely what the problem is
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Gain agreement that there is a performance-expectation gap
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Identify what needs to be done to improve performance
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Manage the steps the staff member will need to take
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Monitor and support the staff member in their efforts
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Drama
video (32 minutes)
Comprehensive Trainer's Guide
DVD Price: £985.00
(exclusive
of VAT and Delivery)
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To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Setting Objectives
Use this video to highlight the importance of setting
objectives. But setting them is only half the story – you need to make sure
they’re jointly agreed and will be challenging but achievable. This is an ideal
resource for helping managers incorporate objective setting into their ongoing
personal development planning. Before long, you’ll be showing managers how to
set objectives which motivate and develop people. You’ll also demonstrate how
objectives can be made to contribute to wider departmental and corporate plans.
Learning includes:
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How to agree objectives jointly with the jobholder
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How to
agree measures of achievement
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The
importance of setting a realistic timescale
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The
value of letting the jobholder decide what to do
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How to
incorporate objectives into personal development planning
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The
importance of reviewing progress regularly.
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Drama video (20 minutes)
Especially relevant to:
·
objective setting
·
performance management
·
management development
·
appraisal interviewing
·
coaching
·
leadership
·
motivation
·
quality management
Trainer's guide:
·
introduction
·
how to use this pack
·
learning summaries:
a)
what are objectives?
b)
who sets objectives and for whom?
c)
the performance management cycle
d)
sources of objectives
e)
rules for setting objectives putting it into practice
·
discussion activities
·
practice activities
Price: DVD £985.00
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Giving and
receiving information
The aim
To use praise and constructive criticism to achieve better performance.
About the programme
Using feedback is a skill central to the success of any team and its leader.
Everybody needs recognition when they are doing well and guidance when they
could be doing better.
The main video and course guide give clear guidelines for giving feedback: ask
don't tell; describe, don't judge; focus on behaviour, not personality; be
specific; be constructive. It also explains how to receive feedback: be open,
not defensive; listen and clarify; seek specific suggestions for doing things
differently.
A 'feedback skills pack' has 30 short video triggers to demonstrate and
contrast specific skills, and to stimulate discussion about difficult
situations.
The benefits
| Teaches managers to impart criticism sensitively and constructively |
| Large, varied selection of ready-to-practise scenarios - with and
without commentary |
Style
Drama/triggers
Programme includes:
| DVD(18 mins) |
| Summary (5 mins) |
| Skills file (20 mins) |
| Reprise (15 mins) |
| Course guide |
| Quick guide |
| Feedback skills pack with video and workbook |
Price: DVD £1199.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
The aim
To show managers how to manage performance on a day-by-day basis and not rely
on an occasional performance related meeting to get improved performance.
About the programme
To many managers, managing performance means the annual appraisal and little
else. In today's modern and highly pressurised workplace, it is all too easy
for a manager to forget that his or her primary responsibility is to get the
best out of those they manage.
So how do managers do this?
This learning resource takes this fundamental management question and provides
some answers. The film follows David (IT Manager and Louise (Marketing
Manager) as they find out what managing performance really means. David is
laid back, too friendly, lacks consistency and is unclear what he wants and
expects as a manger. In contrast, Louise is highly organised but does not
involve her team through collaboration. As a result her team members do not
develop as they should.
In Managing performance everyday, we see David and Louise learn an easy
to follow 5-step process of beyond the appraisal, and how to put this in to
practice. And as a result, they begin to see real benefits ' both to the
performance of their teams and to the output of their project they have been
jointly working on.
The benefits
-Demonstrates the easy-to-follow 5- step process to help managers encourage
their people to deliver world class performance.
-The support materials give the trainer and the manger every tool they could
ever need to change the way their organisation develops and utilises the
abilities of every individual.
Programme includes:
| Video (25 mins) |
| Trainers guide |
| Workbook |
| OHP and handouts |
Price: DVD £1199.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
The aim
To enable managers to employ criticism as a means of preventing the recurrence
of mistakes and improving staff performance.
About the programme
Nobody enjoys being criticised, which is why few managers relish the prospect of
criticising their staff - yet it has to be done. Everyone makes mistakes, but
no-one can be allowed to go on making the same mistake - and people shouldn't
have to wait until an appraisal to discover they have done something wrong.
The video is set in the offices of a district council, where an oversight in
preparing for a meeting leads to the rejection of a sensitive planning
application. The planning officer concerned shrinks from confronting an
otherwise efficient assistant until a stern memo from the chief executive forces
a rethink.
But rather than establishing what had happened and taking action to put it
right, the officer makes a series of clumsy attempts to discipline the assistant
- including a telling off in front of junior colleagues, failing to agree what
had gone wrong and criticising them personally rather than what they had done.
Learning how to handle the situation correctly means understanding how the
problem arose, and the assistant is able to suggest a means of avoiding such
mistakes in the future.
The benefits
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Helps managers understand that
criticism is an essential part of a manager's responsibilities |
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Shows why people should only be
criticised for what they've done, not what they are |
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Emphasises how criticism done badly
can make things worse |
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Lays down seven rules for ensuring
that criticism is conducted effectively and without acrimony |
Style: Humorous drama
Programme includes:
| 21 minute video |
| Showreel tape |
| Meeting break DVD |
| Course leader's guide |
| Delegate worksheets on disk |
| Powerpoint slides/OHPs on disk |
| Self-study workbook on disk |
Price: DVD £1299.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
The aim
To ensure that managers understand how to use praise to make their staff realise
that their efforts are appreciated.
About the programme
At the top of the list of why people think of leaving their jobs is the fact
that they feel they aren't appreciated enough.
This new programme makes the point that giving praise where it's due is a
management tool that's powerful, cheap and easy to use. It can bring amazing
results in terms of increasing the quality and quantity of the output of the
people who work for them, providing it is correctly applied.
A department with a high staff turnover is in danger of losing another member:
the individual displayed initiative and commitment in helping a customer, yet
their manager could only criticise the unauthorised expense of a taxi fare.
The employee's attitude changes with renewed enthusiasm when the manager shows
interest and appreciation in a job well done. Among the rules learnt are that
it's important to let people know why they are being praised, make sure that the
effect isn't ruined by a sting-in-the-tail remark, and to pass on praise from
customers or superiors.
The benefits
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Addresses the reasons why managers
don't praise |
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Shows the value of adding praise to
the corporate culture |
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Makes managers aware that it's
important to seek opportunities to praise staff |
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Provides six easily-remembered
rules for praising staff correctly |
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Proves that praising is not a
natural gift but a learnable skill |
Style: Humorous drama
Programme includes:
| 21 minute video |
| Showreel tape |
| Meeting break DVD |
| Course leader's guide |
| Delegate worksheets on disk |
| Powerpoint slides/OHPs on disk |
| Self-study workbook on disk |
Price: DVD £1299.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
Setting SMART targets
The aim
To enable managers to improve the performance of their teams by setting
targets and goals to achieve.
About the programme
This programme clearly explains how managers and team leaders can set and
apply targets for staff to achieve in order to improve their performance. The
targets must be specific, measurable, agreed, realistic and timed.
Managers will also learn how to recognise the motivation that team members get
from reaching them.
The benefits
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Suitable for all managers and
team leaders |
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Five key learning points with
useful mnemonic |
Style: Drama
Programme includes:
| DVD(30 mins) |
| Summaries (7 mins) |
| Trainer's guide |
| OHPs |
| Mini guide |
| Self-study DVD |
| 10 workbooks |
Price: DVD £1199.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
The power of positive relationships
The Aim
What does training killer whales have to do with training humans? More than
you may think! In this inspirational training programme, Ken Blanchard teaches
viewers a technique that actually increases employee effectiveness at work,
and it's a technique used by the whale trainers of SeaWorld.
About the programme
This training experience consists of two programmes: Whale done! and
Whale done! in action.
Whale done! addresses the question, "Why does this approach work?".
Filmed on location at SeaWorld, Blanchard teaches viewers how to improve
relationships by building trust, accentuating the positive, and redirecting
energy when things get off track. The Whale done! approach illustrates
to co-workers, managers, and employees that by building positive
relationships, they will become more productive, achieve greater results, and
create an environment where everyone is genuinely excited about the work they
are doing.
Whale done! in action is a companion video that shows how the Whale
done! approach is applied to real-life business situations. Blanchard
emphasizes two key skills that can have an immediate, positive impact in the
workplace: how to give redirection when someone makes a mistake and how to
give a Whale done! response when you catch someone doing something
right.
The Benefits:
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Explain the impact that positive
relationships and the Whale done! approach can have on your
organisation |
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Identify ways to build trust with
others in the organisation |
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Identify and implement the five
steps of redirection |
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Identify and implement the four
steps of the Whale done! response |
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Build trust |
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Accentuate the positive |
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When mistakes occur, redirect the
energy
Accentuate the positive
The enchanting animals of SeaWorld will entertain managers and employees
alike in this short engaged programme. Enhanced with plenty of personality
and memorable music, Accentuate the positive is the perfect prelude
or ending to the Whale done!training experience. |
Style: Documentary
Programme includes:
| Whale done! (Video 21mins) |
| Whale done! in action (Video 17mins) |
| Facilitator Guide |
| 10 Participant workbooks |
Price: DVD £599.00,
Rental £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
Managing - only just!
- managing
performance under pressure
‘It's like being strapped into a chair and being wheeled up and down a
corridor - from your team to senior management and back, over and over again.’
Produced with Michael Reddy (Chairman
ICAS)
Subject areas
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| performance management
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| change management
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| stress management and work / life balance |
Key learning points
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| be aware of the effects of pressure on yourself and your team
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| be flexible |
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| keep direction |
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| build positive working relationships |
Who for
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| managers and team leaders in public and private sectors
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| senior managers responsible for H & S policy |
Style
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| realistic drama |
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| self-assessment questionnaire
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| group training |
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| self-study |
Contents
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20 min video drama with key point summary |
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12 min video commentary by Michael Reddy |
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training guide |
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self-study guide |
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organisational guide |
" Incredibly realistic"
( (Gillian Homeri, British Council)
" Winner of
Gold Worldmedal
for management training at 2004 New York International Film & Video Festival
Price: DVD £1199.00, Rental: £299.00
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
Dealing with Difficult People
There’s no failsafe way to deal with difficult behaviour, but
this DVD offers a four stage approach that can be used in many different
situations. It’s also a versatile resource to help your people explore their own
views and techniques relating to this tricky subject.
This DVD shows how one professional, Phillip Hodson, deals with three different
kinds of difficult people: the workaholic who upsets members of her team, the
‘overcommunicator’ who doesn’t shut up, and the boss who can’t focus on what
needs to be done.
The first section contains interviews between Phillip and each character.
Neither Phillip nor the three individuals in the interviews have a script to
work to. This makes the communication real and ‘rough’ around the edges – and it
makes for compelling viewing. The second section contains extracts from the
three interviews, with analysis and commentary by Phillip.
Contents
Video 1 (23 minutes)
Three interviews
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the workaholic
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the dis-focused boss
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the over-communicator
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Video 2 (32 minutes)
The three interviews again
with analysis and commentary by Phillip Hodson
Trainer's guide
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what the pack contains
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applications |
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learning objectives
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suggested session plan
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3 learning summaries
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the video role-plays and
suggested talking points |
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4 activities
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Price: DVD £699.00
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
| To
show organised managers the importance of organising their teams. This video, which
picks up from the story in the first two parts of the series but can be used as
a stand-alone resource, shows how effective managers can create time to focus on
their teams.
The now organised manager is called to St Peter, this time following an annual
health check. Here he learns that his management style still leaves a lot to be
desired, since he is failing to organise his team. Through highly memorable
wrong-way, right-way scenarios, viewers will learn three steps to successful
delegation.
It is the manager’s role to ensure that each team member understands their
purpose. The manager must define and identify their overall objective and their
key result areas so that they know what is expected of them.
Individuals should be set standards to achieve, measurable either by quality,
quantity or cost, so that both they and the manager know how they are doing.
And managers must agree targets with individual team members in order to help
them develop and realise their potential, or to bring their performance back on
track.
Following the three steps, the manager will be able to improve the performance
and results of individuals, the team and the organisation.
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The benefits
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Targeted at managers and team leaders new or inexperienced in the role
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Three key steps to improving team management
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Memorable, engaging and amusing look at a widely applicable leadership
skill |
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Versatile video for use with or without the preceding two parts in the
series |
Programme includes:
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Video part 3
(20 min)
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Meeting break video
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Course leader’s guide
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Delegate
worksheets on disk
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Powerpoint slides
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Self-study workbook on disk
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Price: DVD £1299.00
(exclusive
of VAT and Delivery)
Rental: £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
How to stop
them leaving - Talent management
To give managers practical ways to spot people planning to leave, and to keep
hold of them.
About the programme
Someone resigning often comes as a complete shock. Even if you saw the
warning signs, and just didn't do anything about them, the number of thoughts
that simultaneously rush into your head is immense. Why are they leaving? Could
I have stopped it? How much is it going to cost to find a replacement? How will
we manage without them?
There are many different reasons why employees might want to leave, and money
isn't usually one of them. This programme highlights the 3 key reasons why
employees might want to leave - stress, feeling undervalued, or just plain
boredom - and demonstrates, for managers, how to spot when an employee might be
thinking of going, how to find out what has caused that situation and how to
prevent it from turning into a resignation.
The learning points are suitable for all levels of management, and are easy to
understand – and the use of recognisable characters makes them even more
memorable.
The key outcomes
| Reduces costs by showing managers how to retain staff |
| Improves morale throughout the workplace |
Programme includes:
DVD (25 mins)
Course leader's guide
Customisable worksheets on disc
PowerPoint slides/OHPs on disc
Self-study workbook on disc
Information: production 2004, featuring Chris
Searle, Tim Vine and Mina Anwar.
Price: DVD £649.00
(exclusive
of VAT and Delivery)
Rental: £299.00 (5 days).
(exclusive
of VAT and Delivery)
To book your Preview
click here
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Top of Page
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