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Training Manuals: Over 100 Activity packs and toolkits covering a wide range of subjects!

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     please click on the subject headings.
 

 Appraisal

 People Management

 

 Assertiveness

Negotiation
 

 Change

Planning
 

 Coaching

 People Management

 

 Communication Skills

Planning
 

Customer Service

Problem Solving & Decision Making
 

 Diversity

Planning
  Emotional Intelligence

 Communication Skills

  Planning Teamwork
  Planning Time management
  Large Groups Planning
 

Icebreakers

Planning
 

Planning

Planning

  Leadership  

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Appraisal

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
50 activities for appraisal training GOWER 315 1993 A4 loose-leaf All the activities are participative, and the manual includes a range of approaches offering a choice of practical tasks, case studies, graphics, questionnaires or role plays. Some of the activities start with an explanation of the theory followed by an opportunity to practice in order to confirm participants’ understanding. Others begin with the participants completing a task which is then reviewed in order to consolidate the key learning points and principles. The first category covers: preparation, writing, the interview, understanding the system. The second category covers: skills including management listening questioning, objectivity, feedback, communication.  £49.99

 

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Assertiveness

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
The Assertiveness Skills Pack:  24 tried and tested training activities for improving interpersonal skills at work. Fenman 242 1999 A4 loose-leaf Use The Assertiveness Skills Pack to demonstrate the benefits of assertive communications in a wide range of workplace situations. It will help your people to recognise and respond appropriately to the three broad styles of behaviour within assertiveness: non-assertive, aggressive and assertive. Not only will this increase their self-awareness of their own behaviours, but it will also give them the skills to deal confidently and professionally with colleagues and customers. £75.00
Assertiveness skills training: A sourcebook of activities. Kogan Page 255 1995 A4 loose-leaf 50 activities that will test participants' understanding of assertiveness. Activities related to personal and work situations, so application can be varied. £39.99
The Assertiveness Skills Pack:  24 tried and tested training activities for improving interpersonal skills at work. Wyvern 160 1992 A4 loose-leaf A series of sessions designed to enable trainers to equip participants with basic assertiveness skills and to help them develop and apply those skills in a variety of situations at work.  £29.99
The Assertiveness Skills Pack. Fenman 242 2005 A4 loose-leaf 27 ready to use activities that enable your people to assess how good they are currently, and what needs to be worked on, voice projection, handling awkward moments, understanding the audience, especially cultural diversity, adding value through visual aids – and much more! includes cdrom with powerpoint slides. £95.00

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Change & Continuous Improvement

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
50 activities for achieving change GOWER 323 1992 A4 loose-leaf Objectives: Outline the process of accepting change, Demonstrate the need for change, Reduce conflict, Improve communication skills. Activities Cover: Change in the workplace, Developing goals for change, Change and self-development, Accepting change, Understanding change. Training Methods: 25 activities involve group discussions, 13 questionnaires and instruments hlight current perceptions and identify resistance to change, 6 role-play scenarios aid the transfer of learning from the workshop to the workplace, 6 written exercises provide an opportunity to express personal thoughts, and reactions to change. £39.99
Managing change:  19 tried and tested training activities for facilitating organisational change Wyvern 250 1993 A4 loose-leaf The 19 modules in this ring binder have four key aims: 1. to demonstrate to the participants the benefits and advantages of confronting, implementing and assessing change. 2. to enable the participants to identify and define what change means, why it is necessary, what effects it might have and what the outcomes might be. 3. to help the participants to take responsibility for and ownership of the changes they and their organisation face. 4. to get the participants to recognise that change is a continuous process of analysis, adjustment and renewal. £29.99
Implementing Change Connaught 205 1993 A4 loose-leaf 25 exercises that can be categorised under four headings: Preparing to manage change, Articulating choices, Visioning the future and Implementing change programmes. Each exercise provides the opportunity to conduct a structured experiment into the reality of the change process. £29.99
Training for change:  Activities to promote positive attitude to change Kogan Page 350 1996 A4 loose-leaf 50 activities covering stress, redundancy, retirement, creative thought, information technology, leadership and teamwork. A range of activities designed to promote good group cohesion and motivation split into four sections: Openers & Closers, Managing the process of change, Helping others to manage change and Helping oneself to manage change. £29.99

Continuous Improvement:  A teamleader's toolkit

 

Fenman

 

430

 

1996

 

A4 loose-leaf

 

28 tried and tested sessions designed to help you guide the members of your team through a programme of continuous improvement and overcome negative attitudes to change. 
£75.00
Managing People Through Change:  Cease the opportunities raised by change, use them to develop and grow Fenman 250 1998 A4 loose-leaf 19 ready to use activities that contain analytical and descriptive tools as well as experiential learning modules. These activities can be used in conjunction with programmes such as: managing Change Effectively, Merging the culture, Preparing for change, Carrying forward the new culture and Managing people during change. £75.00

 

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Coaching

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
32 Activities on Coaching and Mentoring GOWER 237 1997 A4 loose-leaf The authors begin by explaining how to set up different types of mentoring programmes. The activities that follow cover every aspect of the subject, from assessing your own mentoring style to 'learning to let go'. There are exercises to enhance skills, and others concerned with understanding the processes involved. Some are designed to be run in groups, some as one-to-one sessions and some as self-study £29.99
Mentoring:  How to assist existing, new and potential mentors in more effective people development Fenman 250 1996 A4 loose-leaf The 20 activities are divided into three main sections. The first provides an introduction to mentoring and how to brief protégés; the second explores core skills such as one-to-one coaching, motivating the protégé and giving and receiving feedback; the third concentrates on specialised mentoring skills such as career counselling. £75.00

 

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Communication Skills

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
50 activities for developing counselling skills GOWER 220 1991 A4 loose-leaf The author shows how the relevant counselling skills may be acquired and applied so as to encourage high performance in a variety of organizations. Intended for use by trainers, managers and occupational health personnel, this book contains the material needed to run various training events. Each activity includes a statement of aims, a list of items required, a guide to timing, instructions on procedure, masters for reproducing all participants' material including handouts, task sheets and questionnaires. £39.99
50 activities for unblocking organisational communication Vol1 GOWER 227 1989 A4 loose-leaf Volume 1 provides coverage of the skills needed to communicate strategy and goals down through an organization, improve the flow of information to and from the external environment and create a positive working climate through persuasive management. £39.99
50 activities for unblocking organisational communication Vol2 GOWER 343 1991 A4 loose-leaf Volume 2 adds to Volume 1 providing increased coverage of the skills needed to communicate strategy and goals down through an organization, improve the flow of information to and from the external environment and create a positive working climate through persuasive management. It also includes two diagnostic activities which can help identify potential blockages. A condensed form of the Audit of Communication Effectiveness (ACE) and a personalized form of the same model, the Personal Audit of Communication Effectiveness (PACE). £39.99
Advanced Presentation Techniques:  Help your managers fine-tune their skills  Fenman 380 2003 A4 loose-leaf 20 ready to use activities that enable your people to assess how good they are currently, and what needs to be worked on, voice projection, handling awkward moments, understanding the audience, especially cultural diversity, adding value through visual aids – and much more! includes cdrom with PowerPoint slides. £95.00
The business writing toolkit Fenman 648 2003 A4 loose-leaf 29 ready to use activities dealing with all the things people need to think about – external and internal documents, letters, press releases, reports, evaluation, presentations and handouts, memo’s, e-mails and faxes and writing skills such as grammar, punctuation and much more! includes cdrom with PowerPoint slides. £95.00
Communication Skills: 22 ready to run activities Fenman 380 2003 A4 loose-leaf Activities on those core skills that will always be in demand: influencing skills, telephone techniques, voicemail, video conferences, questioning and listening skills, team communication, handling difficult people. You’ll also get activities that help you cover those communication skills that can often be overlooked: tone of voice, networking, and establishing rapport with colleagues to ensure smooth working relationships. Includes cdrom with PowerPoint slides. £95.00
Presentation Skills:  20 winning activities Fenman 350 1994 A4 loose-leaf Activities to help participant develop the understanding, skills and techniques which underpin an effective presentation: * basic of a good presentation and key areas of control * selection, organisation and preparation of content * use and production of visual aids * ways presenters can project a professional image * managing an audience. £75.00
Influencing Skills:  22 tried and tested activities Fenman 350 1996 A4 loose-leaf The activities are based around a three stage model: 1. Preparing the Ground (building relationship and planning how to handle each situation) 2. Managing the Situation (using engaging and channelling behaviour to influence what happens) 3. Looking Forward (concluding the situation so that both parties are committed to action). £75.00
Presenting with skill and style:  40 activities allying the skills of presenting with the power of personal presentation Echelon 250 1998 A4 loose-leaf The activities will help participants refine their presentation techniques. The manual includes diagnostic activities and profiles for analysing verbal and visual style, critical time zones for creating powerful impressions, establishing rapport, concluding memorably, a five step frame work to plan, prepare and present. also includes activities on managing challenging situations and getting the best from visual aids (including PowerPoint and video conferences). A comprehensive trainer's guide outlines options for designing presentation programmes. £39.99
Interpersonal skills training:  A sourcebook of activities for trainers Kogan Page 356 1994 A4 loose-leaf Designed for trainers running any type of interpersonal skills workshop, this guide explains how to set up and manage a workshop, and how to evaluate its success. The text describes a number of activities, including pairs exercises, counselling skills exercises and interviewing skills. £39.99
Negotiation Skills:  ready made activities resource pack Pitman 111 1995 A4 loose-leaf Designed to set out guidelines to conduct a complete negotiation skills training session, the nine sections cover: Course objectives, The Negotiation Process, Preparation, Invitation to Negotiate, Presentation, Bargaining, Closing the Deal, Role Play and Summary. Includes photocopiable Handouts and OHP acetates. £29.99
Presentation Skills:  ready made activities resource pack Pitman 151 1995 A4 loose-leaf Designed to set out guidelines to conduct a complete presentation skills training session, the seven sections cover: Course objectives, Deciding What to Say, Putting it Over, Nerves - factors that create difficulties, Participants' Presentations, Supplementary Topics (behaviour/encouraging and dealing with questions/chairing/visual aids) and Summary. Includes photocopiable Handouts and OHP acetates. £29.99
The People Process Pfeiffer 90 1992 loose-leaf The PEOPLE Process is a quick, powerful tool for helping people understand and interact with others. It can be used for team building and all types of communication training. Rather than simply stereotyping people with a personality typing system, The PEOPLE Process helps participants understand how individuals vary in terms of their basic viewpoints and approaches in four key areas: focusing and generating energy, gathering information, making decisions, taking action.
Participants determine their types by using the unique, colourful wheel to choose from a brief series of categories. In addition to the wheel and 16 profile sheets, each Participant's Package includes a handy 63-page booklet filled with tips on using the principles of The PEOPLE Process. The step-by-step materials in the Trainer's Manual can be presented in 2- or 4-hour sessions.
£39.99

 

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Customer Service

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
30 Activities for Internal Customer Care GOWER 345 1996 A4 loose-leaf The 30 activities provide a wide range of training material designed to improve colleague care. They deal with both the issues and the skills involved, from mapping current standards and setting objectives to peer appraisal, assertiveness and coaching. The approach is experiential and participative. And as in all Gower training manuals, each activity includes detailed
guidance for the trainer together with ready-to-copy masters of any material needed for participants. The learning methods used include job-based projects, team games, case studies, guided discussions, role-plays, questionnaires and quizzes.
£39.99
Internal customers: 21 tried and tested training activities for improving customer care Wyvern 350 1992 A4 loose-leaf It is important for everyone to understand how the work they do as individuals impacts on other people within the organisation, and how this ultimately contributes to the frontline service experienced by the end customer. 21 complete activities designed to help you to: * introduce the concept of internal customer care * help staff and managers identify their internal customers and their expectations * identify where improvements are required and to plan action to bring about the improvements. £29.99
40 Activities for improving customer service GOWER 343 1996 A4 loose-leaf Your success at winning - and keeping - business depends less on the nature of your product or service than on the way you treat your customers. So improving customer service is fast becoming a strategic objective for many organizations. A comprehensive collection of training activities covers all the key aspects of customer service, including:  team working, setting standards, handling complaints, building relationships, measuring performance. £39.99
Vitilizers:  30 Activities to enliven customer and colleague care training Echelon 120 1997 A4 loose-leaf Each activity is presented on a laminated sheet. A matrix in the the users guide provides you with a ready reference for the uses of each activity. Each activity sheet includes instructions (explaining purpose, timing, numbers, materials required) and insights that support the learning in the activity.  £39.99
Wowing the customer:  30 activities for delivering superior service Echelon 120 1997 A4 loose-leaf Each activity is presented on a laminated sheet. A matrix in the the users guide provides you with a ready reference for the uses of each activity. Each activity sheet includes instructions (explaining purpose, timing, numbers, materials required) and insights that support the learning in the activity. This resource pack provides you with a range of useful tools that will enable you to plan, deliver and evaluate superior service. £39.99
10 minute customer service Fenman 422 2004 loose-leaf The 50 activities in the Ten-Minute Customer Service activity pack cover all types of customer contact, including face-to-face, telephone, letter and e-mail. The Ten-Minute Series, this resource is packed with short, punchy training activities that can be completed (with an action plan from delegates) in just 10 minutes! Includes CDROM with PowerPoint slides. £95.00
Customer Service Skills:  30 activities for improving customer service skills Echelon 120 1997 A4 loose-leaf Each activity is presented on a laminated sheet. A matrix in the the users guide provides you with a ready reference for the uses of each activity. Each activity sheet includes instructions (explaining purpose, timing, numbers, materials required) and insights that support the learning in the activity. The activities are divided into six sections: Session Starters, Projecting professional impressions, building positive relationships, Exceeding expectations, Handling customer challenges, Supporting internal customers and Summarisers. £39.99
The Customer Care pack:  20 tried and tested exercises for improving customer care Wyvern 274 1993 A4 loose-leaf 20 activities to help people thinks about customer care, to develop an awareness of the issues surrounding it, to build their understanding of the things that effect it and to develop their skills in improving it. £29.99
Customer Care Skills:  ready made activities resource pack Pitman 173 1995 A4 loose-leaf Designed to set out guidelines to conduct a complete customer care skills training session, the sections cover: An overview of care, The Process of Care, Achieving the Welcome, Quality and Standards, Skills and Competencies, What can go Wrong, Handling Complaints and The Manager's Role. Includes photocopiable Handouts and OHP acetates. £29.99

Excellent Customer Service:  For use by trainers, managers and team leaders

 

Fenman

 

500

 

2004

 

A4 loose-leaf

 

This resource contains 18 units based around the use of fundamental customer service tools to gather information or develop and improve processes. An application grid provides a speedy reference to each unit, the applications include: Benchmarking, Communication, Creative thinking, Decision making, Planning, Problem Solving, Quality, Reaching consensus, Strategic planning, Strategic development. Includes a cdrom with PowerPoint presentation.

 

£95.00

 

Inspiring fabled service:   Pfeiffer 55 1996 loose-leaf Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). Includes participant's workbook. £19.99

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Diversity

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE

Valuing Diversity at Work:  Show your colleagues how recognising differences can give your organisation a big advantage

Fenman 290 1997 A4 loose-leaf This activity pack focuses on the business benefits to be gained from valuing all people regardless of age, gender, race, family circumstances or disability. It covers the relevant legislation, but also broadens the concept of equal opportunities in the workplace. You can show that organisations which appreciate diversity will develop the ethics and values which underpin good people management. And attractive employment policies attract competent individuals, keen to perform well. Moreover, understanding the diverse nature of a market can improve customer care and open up new opportunities.  £75.00

Managing Age Diversity:  25 case studies and activities

Fenman 266 2006 A4 loose-leaf Managing Age Diversity is a brand new training manual that will enable you to create interesting, relevant and effective training interventions for your staff. The activities are designed to be run by trainers, facilitators or line managers and cover: The background – a quiz that will underscore people’s understanding of the law, and sections on why having an age diverse workforce is good for business. The recruitment process – ensuring that the recruitment, selection and induction process is fair. Managing a diverse workforce – how to manage sensitively across the age spectrum, challenging inappropriate behaviours and developing all members of staff. Redundancy and retirement – planning for retirement and ensuring non-discriminatory practices if redundancies do have to be made. This comprehensive toolkit is packed with material that will guide you through the whole subject of age discrimination. Includes PowerPoint slides on CDROM. £95.00

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Emotional Intelligence

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
Using Emotional Intelligence at Work Fenman 390 2005 A4 loose-leaf These 17 activities need your skills as a facilitator, but don't need you to be an expert on the subject. You'll benefit from introducing these modules into existing training programmes such as leadership, coping with change, dealing with stress and conflict, personal development, motivation, and communication skills. Emotional intelligence is positive and effective. Exploiting it creates competitive advantage and encourages better performance. Includes cdrom with PowerPoint slides. £95.00
Developing an Emotionally Intelligent team Fenman 340 2003 A4 loose-leaf Make sure your teams are delivering exceptional performance by using the 16 activities in Developing an Emotionally Intelligent Team. You'll be able to develop teams in your organisation to produce the highest quality work by focussing on the emotional issues in the team. Emotional Intelligence is positive and effective. Exploiting it creates competitive advantage and encourages better performance. With Developing an Emotionally Intelligent Team you'll have pages and pages of tried and tested activities devoted to making the teams in your organisation OUTSTANDING.  Includes cdrom with PowerPoint slides. £95.00

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Facilitation

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
The Facilitation Toolkit Fenman 306 2005 A4 loose-leaf There are self-study exercises for the person who wants to develop their own facilitation skills and session plans for running workshops. Learning includes: •When to intervene without guiding the group •How to reflect back questions or queries without jeopardising your neutral role •Understanding which tools and techniques to use •How to interpret signals from the group •Ways of evaluating your performance as a facilitator •How to deal with difficult situations •How to avoid common pitfalls. Includes CDROM with PowerPoint slides. £95.00
Facilitating learning:  A sourcebook of activities Kogan Page 235 1994 A4 loose-leaf 50 activities offering a variety if ice-breakers, energizers and course-closures, three large simulations and 34 exercises which encourage learners to be open about their feelings and attitudes. The exercises have been designed to encourage and facilitate both the identification and sharing of relevant learner issues, problems and experiences as well as supporting a structured reflection and review of what has been uncovered. £39.99

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Games

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
Training Games for the Learning Organisation: 48 experiential learning activities McGraw 297 1997 A4 loose-leaf Games for Developing a Favourable Learning Environment. Meta Learning: Games for Learning How to Learn. Remodelling: Games for Exposing and Changing The Ways We See The World. Group Portraits: Games for Involving Everyone in the Organization's Vision. Hybrid Learning: Games That Facilitate Group Learning. Parts and Engines: Games for Focusing on the Intra-Workings of an Organization's Parts.  £29.99
Imaginative Events Vol 1: A sourcebook of innovative simulations, exercises, puzzles and games McGraw 164 1993 A4 loose-leaf Each volume contains 24 activities. This games sourcebook concentrates on the importance of interactive learning being participant-centred. Each event is designed to jog minds, challenge routine ideas, encourage innovative thinking, cope with change, provoke and amuse. £39.99
Imaginative Events Vol 2: A sourcebook of innovative simulations, exercises, puzzles and games 163 1993 A4 loose-leaf
Training Games for Trainers Fenman 159 2004 A4 loose-leaf Help your people learn more effectively through play - and enjoy themselves at the same time! - using the 135 games in Training Games for Trainers. Here are pages and pages of confidence-boosting and enjoyable games which will energise, stimulate and enliven any training session. Includes a CDROM with PowerPoint slides of handouts and trainer's briefs. £95.00

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Health & Safety

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE

10 Minute Health, Safety and Responsibility at work

Fenman 406 2004 loose-leaf The 50 activities in Ten-Minute Health, Safety and Responsibility at Work will help make your training sessions enjoyable and worthwhile, by enabling you to cover a topic in just 10 minutes.
As we become more and more regulated, it is essential that we keep out staff trained, informed and motivated to take responsibility – not just for the legal minimum, but also for our ethical responsibility towards yourselves, our colleagues, our customers and the wider community. These sessions cover a broad range of important issues including COSHH regulations, fire safety, harassment at work, bullying, safe manual handling and much more! Includes CDROM with PowerPoint presentation.
£59.99

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Icebreakers

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
Beginnings and Endings Connaught 145 1993 loose-leaf This manual contains 70 exercises, each includes a section on 'Context' and 'Purpose' which clarifies the type of group and objective the exercise is aimed. Each exercise contains full instructions for the trainer regarding Method/ explanation/ variations/ Pitfalls.   £19.99
Icebreakers Connaught 120 1993 loose-leaf This volume brings together 75 icebreaking exercises designed to facilitate any training session. £19.99
Encyclopedia of icebreakers Pfeiffer 415 1983 loose-leaf The Encyclopedia of Icebreakers: Structured Activities That Warm-Up, Motivate, Challenge, Acquaint and Energize, Package. Trainer's Introduction. Content: Energizers and Tension Reducers, Feedback and Disclosure, Games and Brainteasers, Getting Acquainted, Openers and Warm-ups, Professional Development Topics.  £29.99
Best of energisers and pace changers Fenman 501 2005 A4 loose-leaf The 100 activities in Best of Energisers and Pacechangers are a collection of top exercises from nine Fenman resources, providing a comprehensive and valuable resource of tried and tested materials. The activities are diverse in nature and reflect the different philosophies of their authors. They have been chosen for their different types of appeal and their appropriateness across a wide range of training situations. Includes CDROM with PowerPoint presentation. £95.00
Icebreakers:  A sourcebook of games, exercises and simulations Kogan Page 303 1997 A4 loose-leaf The 66 icebreakers in this manual attempt to challenge the participants in a variety of ways - intellectual, imaginative, artistic, diplomatic, managerial, organisational - all involving communication skills (22 simulations/  24 exercises /  20 games). £29.99

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Interviewing

 

TITLE Publisher Pages Published Date Binding Synopsis PRICE
Role plays for interview training Connaught 202 1994 A4 loose-leaf 25 role plays covering:- Selection, appraisal, Counselling, Discipline and Separation. Each section contains five role plays which are designed to have a successful conclusion, not to be solely confrontational, and allow the interviewer to practise and develop skills associated with that particular type of interview. Each role play has a handout on the specific skills, approach and pitfalls and a trainers guide covering objectives / points to consider. £24.99
Role plays for developing counselling skills Connaught 201 1993 A4 loose-leaf 25 roleplays covering performance counselling:- Demotivation, Sexual Harassment, Redundancy, Conflict and Alcohol Abuse.  £24.99
Interviewing Skills   Fenman 250 1993 A4 loose-leaf 19 tried and tested training activities for enhancing performance in all kinds of interview (appraisal, grievance, counselling, selection, performance and coaching). The learning structure gives the participant an opportunity to: learn a systematic approach to preparing, carrying out and reviewing thier interviews. practice and develop skills and techniques, identify the purpose of different types of interview, improve their assessment and decision-making abilities and conduct interviews with confidence. £18.99

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Leadership

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
First Time Leadership:  Help your first time leaders maximise their potential Fenman 438 2004 A4 loose-leaf This pack is aimed at developing core leadership skills in people who are new to this demanding role. It encourages your people to focus on what leaders do, rather than who they are, so they can break their new responsibilities into manageable and achievable stages of development. 22 fresh ideas for your leadership training. Use them to: •explore what leadership is •increase awareness of the range of leadership styles available •identify preferred styles •give your people plenty of practice of the key recognised leadership skills. Includes cdrom with powerpoint slides. £95.00
Developing Successful Leaders:  26 training and self study activities to develop personal leadership competencies Echelon 250 2000 A4 loose-leaf Includes a leadership profile. The activities cover areas such as: Champion of vision and direction, leader as communicator, leader as developer of talent, managing self and leading others. £39.99

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Management

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
The Essentials of Management Fenman 450 2005 A4 loose-leaf 20 time saving proven activities for developing best practice and enhancing your management development workshops. Includes CDROM with PowerPoint slides. £95.00
Role plays for developing management skills Connaught 199 1993 A4 loose-leaf 20 exercises covering: managing change, negotiation skills, managing stress, team development and decision making.  £29.99
Exercises for Developing First Line Managers GOWER 398 1995 A4 loose-leaf This collection of 20 carefully designed exercises covers the entire spectrum of relevant skills, including objective-setting, leadership, delegation, decision-making, problem solving and discipline. All the activities are experiential and participative. In each case full instructions are supplied, together with ready-to-copy masters of all the material needed by participants and observers. £39.99
50 Activities for developing supervisory skills Connaught 232 1993 A4 loose-leaf This training manual contains 50 ready-to-use activities to help the reader train staff to become effective supervisors. The activities cover: understanding the job; making decisions; communication; presentations; teamwork; using supervisory management tools; and running meetings.  £29.99
20 Exercises for Management training Connaught 236 1993 A4 loose-leaf 20 different exercises, covering Objective setting, Planning, Handling  an in-tray, Leadership, Motivation, Performance counselling, Leading meetings, Making presentations, Influencing others, Delegating, Appraisal interviewing, Decision making and Problem solving. £29.99
Insight: A collection of incidents for developing managers GOWER 307 1995 A4 loose-leaf Insights are a unique type of training resource. Each 'incident' presents, in dramatized form, an episode that reflects an issue or problem of importance to managers. The material can be used in many different training contexts to stimulate analysis, discussion and recommendations for action. There are photocopiable task sheets for participants, while support material for the trainer includes a statement of learning objectives, supplementary questions and details of relevant books, videos and other training resources. The present volume contains thirty-one incidents, covering the key skills of management and set against a wide variety of organizational backgrounds.  £29.99
50 activities for developing management skills Vol 1 GOWER 244 1988 A4 loose-leaf This first volume in Gower's series of management skills manuals offers a range of activities for use by trainers or managers, including role-plays, exercises and icebreakers on all the important management skills. The author has a wide variety of approaches to almost every training problem. He has used all the activities himself over a period of years and knows that they work for him. Among the different types covered are: Introductory; Icebreaking; Bridging; Assessing; Interim validation; Conflict/co-operation; Interviewing; Leadership. £49.99
50 activities for developing management skills Vol 2 GOWER 217 1989 A4 loose-leaf This second volume in Gower's series of management skills manuals takes a broad-based approach to developing training, covering areas such as teamwork, monitoring and control as well as discipline, stress and negotiating. It also includes 10 Observer Checklists to help participants develop observation skills.  £49.99
50 activities for developing management skills Vol 3 GOWER 267 1989 A4 loose-leaf

This third volume of training activities for developing management skills provides a further 50 exercises for training programmes, courses and other events. Each activity includes clear instructions for the trainer, together with suggested discussion points for further group or plenary sessions. Additional counselling and action points are also given to facilitate both individual and group follow-up. The activities are classified and structured in order to provide the trainer with the opportunity to select the most appropriate to meet participants' training needs.

£49.99
50 activities for developing management skills Vol 4 GOWER 182 1990 A4 loose-leaf Volume 4 in Gower's series of management skills manuals is a unique package of ready-to-use reproducible training activities on developing communication skills. Interpersonal communication is a vital factor to managerial effectiveness and links all mainline management activity. By developing basic communication skills managers can achieve results in their functional areas more quickly, more effectively and with sustained quality and quantity of effort.  £49.99
50 activities for developing management skills Vol 5 GOWER 198 1991 A4 loose-leaf Volume 5 in the Developing Management Skills series contains a wide range of activities, including icebreakers, role-plays, simulations, case studies, self-assessment questionnaires and logic puzzles. The keynote throughout is participation, and all the activities are designed to improve the key skills of management - those that contribute directly to the achievement of organizational objectives. £49.99
50 activities for developing management skills Vol 6 GOWER 255 1991 A4 loose-leaf Volume 6 in Gower's unique Developing Management Skills series provides a further range of ready-to-use activities such as case studies, role plays, construction projects, learning review and action planning. Each activity includes a statement of aims, a list of materials needed, detailed notes for running the event and master copies of all the material required for participants.  £49.99
50 activities for developing management skills Vol 7 GOWER 203 1992 A4 loose-leaf Volume 7 in this popular series contains many different types of training event, ranging from icebreakers to problem analysis. The emphasis throughout is on the practical application of management skills in the workplace. Thus each activity relates to the issues as they arise in practice rather than in terms of artificial examples. There is also an emphasis on using the resources which a group of practising managers can offer: many of the activities ask participants to work together in ways that involve learning from each others' experience. £49.99
50 activities for developing management skills Vol 8 GOWER 199 1992 A4 loose-leaf Volume 8 in this highly successful series contains a wide variety of exercises, including case studies, role-plays, construction projects, learning reviews and action plans. Clifford Johnson concentrates on the core personal competences that all managers need, with particular emphasis on problem solving, decision making, creativity and the management of stress. The areas of communication skills, teamwork, assertiveness, negotiating and time management are also covered.  £49.99
50 activities for developing management skills Vol 9 GOWER 277 1993 A4 loose-leaf The final volume in Gower’s popular series of ready-to-use training materials contains many different types of exercise covering a variety of management skills. The activities include icebreakers, role-plays, questionnaires, problem solving, discussion, case studies and learning reviews. Among the eighteen skills covered are assertiveness, communication, influencing, problem solving and teamwork. £49.99
50 activities for developing supervisory skills GOWER 232 1993 A4 loose-leaf Training Objective: Define the role of the supervisor, Develop key supervisory skills, including planning, organizing, and controlling, Improve communication skills, Develop skills for running effective meetings, Activities Cover: Discipline, Planning and setting objectives, Decision making, Problem solving. £49.99

Managing recruitment training and development:  A sourcebook of activities

 

Kogan Page

 

283

 

1994

 

A4 loose-leaf
48 Activities in total, eight subject areas with six activities each covering:- Recruitment & Selection, Interviews & Tests, Induction & Dislocation, Industrial Relations & Staff discipline, Performance Appraisal, Assessment of training needs, Designing & directing training programmes and Health & Safety programmes.
£29.99
The Supervisor Development pack:  15 tried and tested activities for developing supervisors Wyvern 200 1992 A4 loose-leaf Each module will guide you through a specific area of supervisory management, with session notes, exercises, syndicate briefs, and pages for you to photo copy for handouts and OHP slides. The pack is aimed at providing support for a trainer and is not suitable for self-study. £19.99

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Negotiation

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
Kennedy's simulations for negotiation training GOWER 233 1996 A4 loose-leaf 24 simulations aimed at trainers who wish to develop workshops. Each simulation can be used in one-to-one sets or by groups and teams in various combinations. £49.99
Negotiation Skills:  ready made activities resource pack Pitman 111 1995 A4 loose-leaf Designed to set out guidelines to conduct a complete negotiation skills training session, the nine sections cover: Course objectives, The Negotiation Process, Preparation, Invitation to Negotiate, Presentation, Bargaining, Closing the Deal, Role Play and Summary. Includes photocopiable Handouts and OHP acetates. £29.99

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Outdoor Activities

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
Outdoor training: A sourcebook of activities for management trainers Kogan Page 290 1995 A4 loose-leaf 48 management development activities. The manual covers:- how to use the outdoors for management development, The theoretical basis and Safety procedures. Classes of exercise include:- Car park or field, Navigation, Water-based, Cliff-face and Underground. Includes 22 supplementary exercises. £29.99
Manual of outdoor activities GOWER 327 1993 A4 loose-leaf This unique volume brings together twenty-seven management training activities that use the outdoors as a learning environment. They range from simple energizers to multi-stage adventures. Each activity contains detailed instructions for the trainer under a standard sequence of headings, together with ready-to-copy masters for all the briefing material needed by participants and observers. Most of the activities work well with both large and small groups and many of them can be run indoors. They cover a wide range of skills, including communication, conflict resolution, creativity, decision making, goal setting, planning and trust building. In addition to providing nearly fifty hours of enjoyable training, the Manual demonstrates the efficacy of play in the group learning process. It will be welcomed by all trainers concerned with the development of teambuilding, group problem solving and leadership skills. £39.99

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People Management

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
34 Activities for Recruitment and Selection GOWER 303 1996 A4 loose-leaf

The aim of this manual is to help trainers to equip line managers with the skills and knowledge that will enable them to carry out the recruitment and selection function effectively. The emphasis throughout is on the practical.
The activities are presented in eight Parts, which together span the entire subject. Trainers can select activities to focus on a key aspect or use them to construct a comprehensive training programme.
The activities employ a variety of learning methods, including role plays, small group and individual exercises, case studies and brainstorming.

£39.99
38 Activities for Handling Difficult Situations GOWER 309 1995 A4 loose-leaf The activities in this volume are designed to help participants to evaluate and improve their responses so as not only to solve people problems but to build long-term relationships. The situations covered range across the entire spectrum of working life, from alcohol dependency to poor customer service, from inadequate performance to conflict with the team.
 
£39.99
675 Ways to develop Yourself and Your People GOWER 227 2001 A4 loose-leaf

To help you make the most of each learning opportunity, the manual provides you with over 600 ideas, techniques and activities, for example:
• individual tasks and reflections - to help make the learning real;
• activities, questions and ideas for working with others - so that you can learn with and from your colleagues;
• questions and exercises for use with a mentor;
• collections of group activities, role plays and projects - for you to help facilitate the development process in others

£49.99
50 Activities for developing people skills  Connaught 203 1993 A4 loose-leaf This set of activities designed to help trainers develop their clients' skills addresses interpersonal skills, communication, management performance, teamwork, assertiveness, counselling, listening, non-verbal communication, presentation, and verbal communication. The training methods used incorporate case studies, role play, competitive challenges, physical exercises and discussion. Each activity is clearly indexed according to time, training method and subject covered. A detailed introduction provides full trainer guidance. Each activity incorporates step-by-step instructions, details of all materials required and ready-to-photocopy participants' handouts.  £29.99
Developing your Staff:  ready made activities resource pack Pitman 147 1995 A4 loose-leaf 30 activities designed to set out guidelines to conduct a complete staff development training session, the sections cover: Part 1 - facilitating group learning events, Part 2 -  Activities to  develop individuals and teams such as :- basic communication (5 activities), assertion skills (4 activities), teamwork (8 activities), perception (6 activities), quality standards (4 activities), the learning event (3 activities). The manual includes photocopiable Handouts and OHP acetates. £19.99
50 Training Activities for Administrative, Secretarial and Support Staff  GOWER 484 1999 A4 loose-leaf Topics covered range from induction for the new recruit, through core concerns like customer care, telephone skills and written communication, to tasks for the more experienced such as project management and presentation. There are projects, role plays, games, case studies, pencil-and-paper exercises, discussions - the whole gamut of learning processes. Every activity includes detailed guidance for the trainer and ready-to-copy masters for OHPs and participants' material.  £49.99
50 activities for interpersonal skills GOWER 253 1995 A4 loose-leaf These active learning sessions cover vital people skills such as assertiveness, listening, decision making, motivation, presentation skills, leadership, and teamwork. Each activity is fully reproducible, and all participant handouts and transparency masters are included. Activities take 1-3 hours to complete. £49.99
50 activities for self development GOWER 265 1991 A4 loose-leaf The activities can be classified according to the type of skills they develop: Reflection, Exploration, Mirroring, Skills Enhancement, Relationship Development, Strengthening, Visioning. £49.99
Setting objectives and seeing them through Fenman 300 2006 A4 loose-leaf These 16 activities enable participants learn how to agree and monitor objectives that are (and remain) current, relevant and focused – and therefore much more likely to be seen through to completion. The activities draw upon your participants’ own work environment to develop objectives that are relevant and immediately useful. There is also a generous selection of role-plays, case studies and examples based on real situations taken from a range of organisations. Learning includes: How to set effective objectives, How to keep momentum going, after objectives have been agreed, How to amend objectives when circumstances change, How to review progress and reward success. Includes CDROM with PowerPoint slides. £95.00
Managing the poor Performer:  18 tried and tested activities for identifying and tackling the causes of an individual's poor performance Fenman 300 2002 A4 loose-leaf This training manual includes 18 activities that will equip your managers with the skills to quickly spot changes in behaviour and performance, and identify the reasons behind these changes. Causes of poor performance are broken down into a framework in terms of willingness to work, and ability to perform required tasks. This framework enables your managers to objectively assess the under-performer, and identify steps to improve performance. includes CDROM with PowerPoint slides. £95.00
Dealing with difficult and aggressive behaviour Fenman 300 2005 A4 loose-leaf The 19 practical training activities in this resource are designed to help protect your people from aggressive or unwelcome behaviour in their working environment. Each activity is targeted on getting the best possible outcomes from even the worst case scenarios. All the activities focus on developing individual and organisational effectiveness in dealing with difficult and aggressive behaviour – whatever the source. Includes CDROM with PowerPoint slides. £95.00
Motivation in Practice:  20 practical activities to improve motivation and productivity. Fenman 508 2003 A4 loose-leaf This pack will help your managers establish what motivates individuals and teams. Your managers will practice and develop the skills necessary to motivate their people, to produce real commitment and higher performance. Places key motivational theories into context, explaining them in relation to real people, and real issues that your managers face on a day-to-day basis. They’re all clearly explained in jargon-free terms. In addition, you’ve got 19 ready-to-run activities that apply motivation to day-to-day management issues such as team briefings and performance reviews. Learning includes: •The use of money as motivator •What motivates each member of a team •Keeping teams focused and committed throughout a period of organisational change. Includes CDROM with PowerPoint slides. £95.00
Self Start:  30 self help activities introducing you to your job and your organisation Echelon 60 1999 loose-leaf 30 self-help activities designed to integrate new employees into their company and their job, quickly and effectively. The three sections cover:- Understanding my role, knowing the business and  working with others. £19.99

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Project Management

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
The Project Management Activity Pack Fenman 450 2006 A4 loose-leaf This manual is designed to widen and deepen project managers' understanding of their role and how they can improve.  Practical sessions take participants through every step of creating and implementing an effective project plan.  There are people development activities, plus sessions on skills such as giving a presentation and writing reports. Recently revised and updated, and now contains two new activities: Critical Path Analysis, a technique that is one of the most useful tools for any project manager. Participants are encouraged to learn how to identify the key events that will dictate the overall length of the project. The second new activity is Managing Risk. which ensures participants understand the importance of risk in projects, and its likely sources and how to manage risk successfully. includes CDROM with PowerPoint slides. £95.00
Micro projects:  6 exercises for developing project and team skills GOWER 110 2004 A4 loose-leaf The only way to gain experience of a project, assess and develop the skills associated with it is to live through it. The six micro-projects in this collection highlight the kinds of skills typical of creative project teams. They can be used to practise:  team working in a project environment,  working as a team to satisfy a need expressed in terms of time, cost and quality,  the skills associated with creativity, problem solving and team leadership, the guiding principles for tackling projects creatively.
The collection includes the following games: Eggbox is a creative project that emphasizes idea generation; Ironbridge simulates a scenario in which consortia explore the specifications of a construction project; Tower of Straws produces a situation in which change is frequent and normal; Domino Race is based on an imaginative design project that needs to reflect operational constraints; Catapult is an all-day task offering a complete project management experience and, finally, the Autonomous Team Activity encourages productivity and initiative in the project team.
£49.99

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Problem Solving & Decision Making

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
50 Activities on creativity and problem solving GOWER 172 1996 A4 loose-leaf A collection of 50 activities to enhance the ability of individuals, groups and organizations to solve problems creatively. the activities can be easily incorporated into sessions run by trainers or line managers or used for direct interventions within problem-solving groups or other work teams. Content: Icebreaking, Data collection, Decision making, Diagnostic techniques, Evaluation, Identifying causes, Implementation and control, Organizational and managerial perspectives, Removing blocks to performance, Self-development, Solution development, Stimulating creativity, Systematic approaches, Team development  £49.99
50 activities for unblocking your organisation Vol1 GOWER 216 1990 A4 loose-leaf The aim is to transform organizations into learning entities that define and resolve blockages as they occur. This is not a `once fixed then forgotten' task. New blockages occur and old ones reappear. In turbulent environments, static organizations rapidly become moribund and degenerate. Only learning organizations can consistently seize opportunities, recognize threats and maintain an efficient operation. Contents:  10 discussion activities to enable participants to share and explore opinions, 15 activities to involve the whole group in practical problem-solving challenges, 21 sessions which involve instruments or questionnaires as a stimulus for group discussion. £49.99
50 activities for unblocking your organisation Vol2 GOWER 316 1991 A4 loose-leaf The aim is to transform organizations into learning entities that define and resolve blockages as they occur. This is not a `once fixed then forgotten' task. New blockages occur and old ones reappear. In turbulent environments, static organizations rapidly become moribund and degenerate. Only learning organizations can consistently seize opportunities, recognize threats and maintain an efficient operation. Contents: 10 group discussions, 13 exercises involving the whole group in a practical activity,  3 quick icebreakers to start a training session, 24 sessions built around instruments and questionnaires which are used to gain an instant insight into current working practices and opinions. £49.99
Creative Problem Solving:  21 tried and tested training activities for developing creative problem solving skills Wyvern 200 1992 A4 loose-leaf This manual is designed to enable you to equip participants with the skills to: encourage a creative environment, create an effective problem solving team, identify and define a problem, generate ideas for solutions, evaluate the best solutions, develop a plan of implementation and present the case to other members of the organisation.  £29.99
Activities for developing problem solving Connaught 236 1992 A4 loose-leaf This manual contains 50 activities covering: Icebreakers, Data collection, Decision making, Developing attitudes, Diagnostic techniques, Evaluation, Identifying causes, Implementation and control, managerial perspectives, Removing blocks to performance, Self-development, Stimulating creativity, Systematic approaches, Team development and Concluding activities. £29.99
The trainer's quality pack:  23 tried and tested exercises for developing quality consciousness Wyvern 246 1990 A4 loose-leaf Activities designed to help people think about quality, to develop an awareness of the issues surrounding it, to build their understanding of the things that effect it and to develop their skills in improving it. The activities cover subject areas such as:- Customer - Supplier surveys, Definition of quality, Scorecard analysis, Quality related costs, Potential projects for quality improvement, Tools & techniques, Pareto analysis, Selection grid, Force field analysis, Standard practices & procedures, Measure what's important, Problem solving questionnaire, Cause & effect analysis, Solution effect analysis, Contingency planning and Action plans. £19.99

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Selling

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE

Selling Skills:  ready made activities

Pitman 137 1995 A4 loose-leaf Designed to set out guidelines to conduct a complete Selling skills training session, the eight sections cover: Course objectives, The Buying/Selling Process, Call Preparation, Opening a Call, Presenting Your Case, Handling Objections, Closing, The Sales Meeting Role Play and Summary. Includes photocopiable Handouts and OHP acetates. £19.99

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Stress

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
50 Activities for managing stress GOWER 237 1995 A4 loose-leaf The trouble with stress is that it is personal. What one person finds stressful another person may find exhilarating. But it’s more complicated even than that, because under another set of circumstances or another time, the first person may now feel excited and the second person fearful. Whilst stress itself may appear ambiguous, one thing is certain: stress-related illness is reckoned to cost British companies many millions a year.  £49.99
Stress Management at work:  19 practical activities for developing personal strategies Fenman 346 1998 A4 loose-leaf 19 activities that enable participants to understand the true nature of stress and how to harness it for improved performance. This means that individuals will achieve a better quality of life, with organisations improving their productivity and profitability. This activity pack: •Makes it clear that stress is a response to pressure •Demonstrates that reactions can be chosen and changed
•Shows you how to recognise stress in yourself and others •Identifies strategies for managing stress •Explores skills and techniques for managing stress.
£75.00

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Teamwork

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
25 Interventions for improving team performance GOWER 341 1996 A4 loose-leaf Contents: Getting acquainted; Stages of team development; Team excellence; Team analysis; Team roles analysis; Team climate; Team leader skills; Process manager skills; Team counselling; Who killed Amos? - A problem-solving task; Decision effectiveness; Giving and receiving feedback; Team motivation workshop; Team video analysis; Building a new team; Autonomous work groups; Team role clarification; Inter-team development; Team meeting effectiveness; Team interface analysis; Team facilitator skills; Sensing interview checklist; Team values; Doctor's dilemma; High energy teamwork. £24.99
50 activities for self directed teams GOWER 227 1996 A4 loose-leaf This collection of participative exercises will enable trainers and team leaders to foster the necessary skills. The authors have selected material specifically designed to help establish an effective self-directed effort, and the manual contains activities for top management; middle managers; supervisors; team leaders; team members; self-directed teams; teams seeking to become self-directed.  £39.99
50 activities for team building  GOWER 157 1995 A4 loose-leaf 50 Activities for Teambuilding provides a unique collection of structured experiences. With its practical, down-to-earth approach, Team Development Manual will appeal to managers in every type of organization, as well as to personnel and training specialists and advisers - in short, to everyone with an interest in improving the way people work together. £39.99
Teams in action:  22 tried and tested training activities for developing team skills Wyvern 250 1992 A4 loose-leaf Activities designed to help teams improve their individual and overall team performance. £19.99
The encyclopaedia of team development activities  Pfeiffer 345 1991 loose-leaf This exciting collection of team activities and other materials will help you make a difference in team and individual performance. Each activity is designed for an intact work group and takes a learning-by-doing approach that gets RESULTS! The activities help teams: Identify and work through problems, Clarify team values and goals, Develop problem-solving and decision-making procedures, Understand behaviour differences, Accomplish tasks more efficiently, Learn to work better together! Plus, any necessary handouts are included. £29.99

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Time Management

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
Training for time management GOWER 267 1994 A4 loose-leaf This manual includes 22 activities to aid trainers to develop and present a course on time management. The manual provides an extensive range of handout and OHP masters to support the activities and incorporate in your course. £29.99
Time to be Effective:  19 tried and tested activities for improving time management Fenman 278 1999 A4 loose-leaf The activities enable you to explore why people haven't used time management techniques in the past - and how to find approaches that really work for them. The secret of these activities lies in the personalisation of the learning. Each activity is made relevant and immediately useful to the individuals in your training group. Time management areas covered include: •Diarising •Using a time log •Cluttered desks •Task planning •Freeing up time •Internal politics •Dealing with overload •Procrastination •Assertiveness •Interruptions •Working with others •Effective meetings •Delegating •Long term solutions and quick fixes •Increasing productivity. £55.00

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Trainer toolkits

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
40 Activities for Training with NLP GOWER 301 1996 A4 loose-leaf each activity is presented in a standard sequence incorporating objectives, timing, group size, relevant applications and resources required. There is a step-by-step guide for the trainer, supported by review questions and ready-to-copy masters for all handouts and OHP transparencies. Although each activity is self-contained, the authors suggest ways of linking them to related activities, and at the end of the manual they provide model programmes for ten different courses of varying lengths. £39.99
Assessment and Development Centre - Vol 1: Planning and Administration GOWER 384 1997 A4 loose-leaf This manual is designed to help you set up and run your own assessment and development centres within your organization. Alternatively, if you already run centres, the manuals will allow you to evaluate and improve your administration, planning and assessment as well as to introduce new exercises. Volume 1: Planning and Administration contains important programme information such as: • a range of reproducible assessment documentation • sample programmes for an assessment and a development centre • guidance on how to introduce and publicize your centres • ‘lecture notes’ for briefing participants and assessors • an administrative blueprint, including flowcharts, to help you run your centres • ideas for evaluating the success of your centres.  £59.99
Assessment and Development Centre - Vol 3: Intray Simulation GOWER 279 1997 A4 loose-leaf In-Tray Simulations contains full documentation for the participants, the assessors and the programme manager for running in-tray simulations of varying levels of complexity. Each exercise contains: • briefing papers to explain the exercise to participants • background information • items of correspondence, reports, messages and so on for participants to deal with • guidelines to help assessors evaluate the actions taken and relate these to assessment criteria. £59.99
Audits for Organisational Effectiveness GOWER 347 2004 A4 loose-leaf The eight audits are located in the non-financial areas of organizational performance. Taken together they provide a broad set of data-gathering instruments and explanatory conceptual frameworks. The reference models on which each audit is based are rigorous and tested in practice. The authors present each audit not solely as a measuring instrument, but also as a collective learning experience intended to help those who are responsible for finding ways to improve organizational performance. Using the audits allows key members of the organization to share a common reference model and a strong conceptual framework from which to take initiatives and to develop targeted capabilities. Each audit is presented in a similar way. There are guidance notes for facilitators, an audit instrument, a theory handout, a score sheet, suggested exercises and overhead transparencies / PowerPoint slides (included on CD-ROM). £99.00
Training Needs Analysis GOWER 165 1996 A4 loose-leaf This manual was designed to help you match your training activity with the needs of your organization and the people in it. It contains 22 re-usable instruments for gathering and processing information on relevant issues. Part 1 looks at what is involved in identifying and analysing training needs. It reviews the different types of information the instruments will generate and provides guidance on deciding how training needs can best be met. It concludes with ideas for presenting training plans and sharing your findings with others. Part 2 contains the instruments themselves. They cover organizational development, organizational climate, managing resources and job skills, using a range of methods that includes card sorts, questionnaires, profiles and grids. Each section begins with an introduction which defines the area, describes the instruments and indicates the target groups. It also explains what preparations you will need to make. £59.99
Management Skills Assessment:  12 ready to use audits for trainers GOWER 433 1998 A4 loose-leaf This collection of ready-to-use audits will enable anyone responsible for developing management performance to help their managers to review their skills, identify their potential for improvement and understand what they need to do to achieve it. The collection concentrates on 12 key management skills: • Change Agent Style Audit • Change Leadership Audit • Consultant Skills Audit
• Director's Skills Audit • Influencing Skills Audit • Learning Styles Audit • Listening Skills Audit • Motivation Audit • Personal Effectiveness Audit • Problem-Solving Skills Audit • Stress Audit
• Trainer Skills Audit. Each of the audits includes notes to guide the facilitator, including OHP masters which can be used to highlight key concepts, a detailed audit questionnaire to enable managers to review their performance, a handout to help each manager understand the key concepts and components of success and a post-audit exercise which can be used to help the
manager move towards a personal action plan for improvement.
£75.00
Team Metrics:  Resources for measuring and improving team performance GOWER 316 2005 A4 loose-leaf This collection of Team Metrics brings together some of their very best material for measuring aspects of team performance. The collection includes a variety of audits, questionnaires and surveys, which can be used in a training environment or as real-time team interventions. The 27 items in the collection cover team and team leader skills, team development, team motivation, team roles, team culture, climate and communication, making this a must-have collection of team development materials for trainers, facilitators and team leaders. A CDROM is supplied with every manual which provides a PowerPoint slide presentation for each of the 27 metrics. £89.99
The High Profile Trainer Fenman 250 2002 A4 loose-leaf 51 ready-made tools that provide instant support and immediate improvements in the way you assess and present your work. There are checklists, worked examples, sample activities, meeting agendas, and proformas for you to use. And samples and examples throughout the Toolkit which are based on the activities of a wide range of private and public sector organisations. Whether you are an experienced trainer or consultant, or new to the roll, you'll find this a powerful, practical resource. You'll learn how to source and use the facts, figures and strategies underpinning your organisation's performance. You'll be able to design, write and present business-focused training proposals. And you'll discover strategies for building an atmosphere of trust and partnership with managers. Use this unique collection of practical tools to demonstrate just how much impact your training really has on your organisation's performance. Includes CDROM with PowerPoint slides and handouts. £89.99
101 Questionnaires, checklists and proformas Fenman 303 2005 A4 loose-leaf Questionnaires, checklists and proformas are vital components of a trainer’s toolkit. They may be used for many different purposes: gathering information, analysing and evaluating data or ideas, collating individuals’ thoughts and feedback and acting as a prompt or an aide mémoire, to name but a few. Includes CDROM with PowerPoint slides and handouts. £89.99
The Competency Toolkit: 171 invaluable tools for all stages of competency development Fenman 350 2004 A4 loose-leaf Section One covers all the basics, it explains how to build the framework, how to design and test levels, how to seek buy-in and ensure a successful roll-out. Section Two has case studies illustrating how real live organisations have applied competencies, and the different approaches they have taken. Includes CDROM with PowerPoint slides and handouts. £89.99
New Ideas for Trainers: 70 ways to reinvent your training Fenman 376 2004 loose-leaf Section one provide fresh and valuable ideas for revitalising the way you train. Section two contains 70 ready to go activities. Includes CDROM with PowerPoint slides and handouts. £69.99
Training Evaluation Toolkit:  41 practical methods for evaluating training delivery, training programmes and training outcomes Echelon 200 2001 A4 loose-leaf 41 practical methods for evaluating training delivery, training programmes and training outcomes. £29.99
Activities for developing training skills Connaught 247 1993 A4 loose-leaf 50 Activities aimed at stimulating innovative training design and delivery. The activities explore, in an interesting ways, the type of skills the occasional trainer needs to develop. The areas covered:- Visual aids, Understanding how people learn, Training strategies, Training records, Testing learning programmes, Training design, Setting standards. Presentation skills, Phases of learning, Motivation to learn, Learning techniques, Learning support material, Learning objectives, Learner driven training, Interpersonal skills, training needs, Identifying abilities and icebreakers. £29.99
The Cross Cultural Communication Trainer's manual Vol1:  Designing cross cultural training GOWER 195 2005 A4 loose-leaf The first volume in this two-volume set opens with an outline of useful information on cross-cultural training content, design and delivery. This is followed by a series of readings that flesh out many of the concepts important for trainers and learners alike and provide important facts, theory and practical background on an area in question. They can be used as a basis for facilitator presentations or given to learners as reading exercises. The manual concludes with (1) a series of action planning activities to help consolidate what learners have experienced and (2) evaluation forms for assessing and evaluating the effectiveness of any cross-cultural training events. The Appendix offers outline designs for seven half-day, one-day and two-day workshops using activities from Volume Two: Activities for Cross Cultural Training along with a detailed bibliography.  £79.99
Theories and Models in applied behavioural science (individual) Pfeiffer 311 1994 loose-leaf Theories and models was developed to make the best of the cognitive-learning tools easily accessible, to help readers to educate themselves about what was available, and to enhance understanding about some of the ideas. The six chapters in this volume cover:- 1.Charateristics, Orientations and traits. 2.Developmental Phase. 3.Emotional / social behaviour. 4.Personal change and therapy. 5.Motivation. 6.Career / work roles. £29.99
Theories and Models in applied behavioural science (group) Pfeiffer 313 1994 loose-leaf Theories and models was developed to make the best of the cognitive-learning tools easily accessible, to help readers to educate themselves about what was available, and to enhance understanding about some of the ideas. The three chapters in this volume cover:- 1. Dyadic / Transactional analysis. 2. Group. 3. Training / Learning. £29.99
Theories and Models in applied behavioural science (organisation) Pfeiffer 311 1994 loose-leaf Theories and models was developed to make the best of the cognitive-learning tools easily accessible, to help readers to educate themselves about what was available, and to enhance understanding about some of the ideas. The three chapters in this volume cover:- 1. Organizational models. 2. Change. 3. Consulting. £29.99
HRD Route to competence SERIES Development Processes   1996 A4 Ringbinder booklets Six Ringbinder Series:  20 high quality learning modules written to cover the training, development lead body standards for HRD Managers.  Activities that develop knowledge and understanding of best practice of HRD Management. Practical HRD management techniques that you can use now.  Standalone modules, so that you can support your own personal development plan to suit your time, work and development priorities. £39.99
HRD Route to competence FOUNDATION Development Processes 330 1996 A4 Ringbinder booklets Parts 1 to 6.  Foundation:  User's guide, Self Management, Personal Development, Effective Communication, Equal Opportunities, Managing relationships with others.   £10.00
HRD Route to competence A Development Processes 134 1996 A4 Ringbinder booklets Part 7 and 8, Successful HRD planning and Identifying development needs. £10.00
HRD Route to competence B Development Processes 250 1996 A4 Ringbinder booklets Part 9, 10 and 11.  Developing a strategic approach to HRD, Design learning programmes, Design and test learning materials £10.00
HRD Route to competence C Development Processes 260 1996 A4 Ringbinder booklets Parts 12, 13, 14 and 15.  Manage learning programmes, Create and maintain a learning environment, Facilitate effective learning, Facilitate learning and development through group work. £10.00
HRD Route to competence D Development Processes 101 1996 A4 Ringbinder booklets Parts 16 and 17.  Assessment and Review, Assessment in practice. £10.00
HRD Route to competence E Development Processes 161 1996 A4 Ringbinder booklets Parts 18,19 and 20.  Evaluation, Evaluation in practice, Improving training and development. £10.00

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Workshops

 

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE
20 Training workshops for Customer Care - Vol1 GOWER 415 1995 A4 loose-leaf Learners are encouraged to examine the people whom they define as customers, evaluate specific customer requirements, and initiate actions to improve relationships. Real-world case studies provide learners with opportunities to transform a potentially negative customer experience into a positive one.  £39.99
20 Training workshops for Customer Care - Vol2 GOWER 243 1995 A4 loose-leaf Volume 2 comprises a comprehensive package of workshops which allows trainers and line managers to enhance customer service at all levels throughout their organization. This collection is divided into two parts. Part I examines the interpersonal and communication skills on which care is based. Part II demonstrates how these core skills can be linked together and provides opportunities for participants to test out their skills in hypothetical situations. Each of the workshops is between 2 and 4 hours long. £49.99
20 Training Workshops for Developing Managerial Effectiveness - Vol1 GOWER 267 1992 A4 loose-leaf Each workshop comprises a complete package including a step-by-step trainer’s guide, masters for OHP transparencies and participants’ materials, and comprehensive notes designed to enable trainers to present high-quality events with the minimum of preparation. £39.99
20 Training Workshops for Developing Managerial Effectiveness - Vol2  GOWER 241 1991 A4 loose-leaf Each workshop comprises a complete package including a step-by-step trainer’s guide, masters for OHP transparencies and participants’ materials, and comprehensive notes designed to enable trainers to present high-quality events with the minimum of preparation. £39.99
20 Training Workshops for Improving Management Performance GOWER 371 1992 A4 loose-leaf Each workshop comprises a complete package including a step-by-step trainer’s guide, masters for OHP transparencies and participants’ materials, and comprehensive notes designed to enable trainers to present high-quality events with the minimum of preparation. Contents: Part One Managing Tasks: Managing task achievement; Team briefing; Objective setting; Planning; Effective delegation; Process reviewing; Using time effectively. Part Two Managing Teams: Introducing teamwork initiatives; Developing teams; Improving communication; Problem solving; Anticipating change; Implementing change; Managing team interfaces. Part Three Managing People: Using management styles; Creating conditions for motivation; Developing training skills; Discussing performance; Giving feedback; Personal development planning. £49.99
20 Training Workshops for Listening Skills  GOWER 325 1989 A4 loose-leaf Train your staff to listen with skill and sensitivity. This volume contains 20 ready-to-use workshops including detailed notes for the trainer, handouts, and reproducible participant materials. Each workshop takes 1-3 hours to complete. Training Objectives: Demonstrate how effective listening can enhance organizational performance, Improve interpersonal relationships among staff, Eliminate common blockages to listening, Selected Workshops, How Well do You Listen? Blocks to Listening, Listening Between the Lines, Active Listening, Communication Styles, two-way Communication, Listening and Stress ,When the Phone Rings, Remembering What You Hear, Notetaking, Concentration. £39.99
25 Team Management Training Sessions GOWER 621 1994 A4 loose-leaf These sessions provide training in all stages of team development from formation to disbandment. They are primarily concerned with team leadership but there is also material on the development of teams as a whole and members as individuals. The case studies and role plays are taken from both public and private sector organizations and are suitable for participants from any size of organization. Contents:  Part I The Task and the Team: What is a team?; Task analysis and team definition; Team member choice; Team formation and bonding; Team meetings. Part II Leadership: Trusting and delegating; Evaluation and appraisal; Developing team members; Personal problems; Discipline. Part III Planning and Controlling: Interviewing for information; Reporting; Task planning; Charting; Progress monitoring. Part IV Managing Change: Identifying change problems; Planning change for people; Implementing change; Difficult people; Best fit for conflicting goals. Part V Managing Temporary Teams: Commitment; Conflict; External members; Disbanding; A temporary team leader’s checklist. £39.99
30 Training Sessions for Effective Meetings GOWER 347 1995 A4 loose-leaf This training resource deals with all the skills, processes and techniques required to ensure that meetings are productive and profitable. Its four Parts cover: • the preliminary issues that need to be addressed • the main types of meeting • the personal skills involved • follow-up activities. Projects, role plays, games, pencil-and-paper exercises, discussions - there are activities here to suit all tastes. Each session includes detailed guidance for the trainer, as well as ready-to-copy masters for OHPs and participants' materials. Additional support is provided in the form of an index of skills/processes, notes on running training events and a section on managing observers' feedback (including a useful checklist). Trainers seeking a comprehensive, easy-to-use package that will enable them to deliver effective training with the minimum of preparation. £49.99
30 Training Sessions for Effective Presentation  GOWER 348 1995 A4 loose-leaf In addition to the core elements of preparing, structuring and delivering, thi manual also covers ways of attracting attention and maintaining interest so that the key messages are conveyed with maximum impact. Coverage includes: • Presentation techniques • Preparing the presentation • Compiling the presentation • Delivering the presentation • Managing the audience. Full information for running each activity is provided for course leaders.  £49.99
Training for Project Management Vol1:  Skills and Principles GOWER 337 1997 A4 loose-leaf This manual contains exercises and activities which stimulate learning about managing projects, focusing particularly on the people and leadership aspects. They are intended not only to make learning more fun, but also to speed up the process. The activities in the collection cover five distinct areas: • Project Management Principles • Setting Objectives and Assessing Requirements • Creativity and Problem-Solving • Communication, Negotiation and Co-ordination • Motivation, Teamwork and Leadership. Background material on project management principles, methodologies and learning techniques support a diverse collection of activities including icebreakers, design exercises, questionnaires and assessments, project plans, brainteasers and enigmas, team challenges, and discussion exercises. £49.99
Training for Project Management Vol2:  Methods and techniques GOWER 435 1997 A4 loose-leaf As projects continue to grow in scale, cost and complexity, the need for consistent and professional project management techniques for planning, organizing, controlling costs, risk management, managing progress, performance and change has never been greater. These ready-to-use training activities and exercises are designed to stimulate learning in the technical aspects of project management. The activities in the collection cover five distinct areas: • Value Analysis, Risk Assessment and Project Optimization • Planning and Estimating • Measuring Progress, Testing and Validation • Managing Priorities and Organizational Objectives • Integrating Project Management Skills. Detailed guidance on the standards, tools and techniques for planning, estimating, managing and measuring successful projects is given, together with a wide range of activity types.  £49.99
Managing relationship selling GOWER 131 1996 A4 loose-leaf Part One Introduction: Different styles of selling; The selling and buying cycles; Needs; Managing the research and approach stages; Managing need identification and dimensioning; Managing, creating, refining and closing; Managing, producing and monitoring. Part Two Relationship Selling Skills: Section 1 Preparation (objectives and research); Section 2 Gaining entry; Section 3 Creating the right to sell - the opening of the call and the questioning strategy; Section 4 Features, advantages, benefits (FAB); Section 5 Handling objections; Section 6 Closing the sale; Section 7 Basic skills; Section 8 Keeping ahead of the game; Part Three Training for Relationship Selling: Section 1 Sales coaching; Section 2 Selling skills development. £39.99
Training for Assertiveness GOWER 359 1995 A4 loose-leaf A reference book and a practical manual, Training for Assertiveness covers the complete assertiveness training process from trainer’s preparation to debriefing participants. The manual provides a blueprint for effective training along with 40 flexible activities for group development. Part I offers a guide to good training practice. Part II provides a unique dictionary of assertive communication skills and forty flexible, well-developed activities. Part III includes a useful reference section on resources and further training. £39.99
Training for Total Quality Management GOWER 321 1994 A4 loose-leaf Your organization is about to embark on a Total Quality Management (TQM) initiative: what are the training implications? This manual enables you to deliver training that introduces the concepts involved and looks at the strategy options and preparation required. The workshops cover subjects ranging from awareness-raising, through SWOT analysis and environmental scanning to influencing techniques and customer service. You can combine the individual sessions to build a TQM programme of up to one week long. £49.99
The Cross Cultural Communication Trainer's manual Vol2:  Activities for cross cultural training GOWER 384 2005 A4 loose-leaf Volume Two: Activities for Cross Cultural Training With 80 activities (covering skills such as understanding culture and differences, stereotypes, cultural self-awareness, cultural influences, barriers to communication) this varied and imaginative collection is a must-have resource for anyone involved in cross- or inter-cultural training. £49.99
Team Building Skills   Kogan Page 111 1993 A4 loose-leaf A complete package for a 1 day training workshop. Includes 60 page trainer's guide and participant's guide (51 pages). £19.99
Coaching and counselling skills   Kogan Page 99 1994 A4 loose-leaf A complete package for a 1 day training workshop. Includes 55 page trainer's guide and 44 page participant's guide. £19.99
Creativity and Problem solving Kogan Page 104 1993 A4 loose-leaf A complete package for a 1 day training workshop. Includes 51 page trainer's guide and 53 page participant's guide. £19.99
Delegation skills Kogan Page 128 1993 A4 loose-leaf A complete package for a 1 day training workshop. Includes 64 page trainer's guide and 64 page participant's guide. £19.99
Empowering individuals Kogan Page 96 1994 A4 loose-leaf A complete package for a 1 day training workshop. Includes 56 page trainer's guide and 40 page participant's guide. £19.99
How to motivate People Kogan Page 131 1993 A4 loose-leaf A complete package for a 1 day training workshop Includes 83 page trainer's guide and 48 page participant's guide. £19.99
Managing organisational change Kogan Page 107 1993 A4 loose-leaf A complete package for a 1 day training workshop. Includes 52 page trainer's guide and 55 page participant's guide. £19.99
Negotiation skills Kogan Page 121 1995 A4 loose-leaf A complete package for a 1 day training workshop. Includes 61 page trainer's guide and 60 page participant's guide. £19.99
Leadership skills Kogan Page 88 1994 A4 loose-leaf  A complete package for a 1 day training workshop. Includes 45 page trainer's guide and 43 page participant's guide. £19.99
Coaching    Echelon 100 1997 A4 loose-leaf A 3 in 1 product for introducing and managing coaching assignments. Includes a self study guide for the coach, a trainer's guide, and participant's booklet. £19.99

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Work life Balance

TITLE Publisher

Pages

Published Date Binding Synopsis PRICE

The Work Life trainer's manual:  15 ready made development activities for trainers

GOWER 301 2003 A4 loose-leaf For the organization, work-life balance raises questions about your recruitment and employment strategies now and in the future. Do you have the flexibility More...that will attract the kind of recruits you need and to hold onto them once you have got them? How will they get to work and what will they find when they get there? Whether you're currently based in a crowded urban area or in a rural Greenfield site, the chances are that part-time working, remote or home working may appeal to some of your people and it may also overcome transport problems and the need to provide expensive office space for everyone, all of the time. The aspirations of many employees are changing too. New generations want to enjoy the benefits of their work, financial, social and intellectual but they want to enjoy their home life too. The activities in this text use case studies, discussions, games, planning activities and questionnaires to explore every aspect of work-life balance. The manual includes a CD-ROM of supporting PowerPoint slides and pdf files of the photocopiable material to supplement the printed versions  £99.00

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