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Training Manuals:
Over 100 Activity packs and toolkits covering a wide range
of subjects!
Large Discounts on limited stock
items!
contact us if you
need advice or more information.
please click on the subject headings.
 To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Please note: Prices Shown exclude delivery and VAT.
 Appraisal
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
50 activities for appraisal training |
GOWER |
315 |
1993 |
A4 loose-leaf |
All the activities are participative, and the manual includes a range
of approaches offering a choice of practical tasks, case studies,
graphics, questionnaires or role plays. Some of the activities start
with an explanation of the theory followed by an opportunity to
practice in order to confirm participants’ understanding. Others begin
with the participants completing a task which is then reviewed in
order to consolidate the key learning points and principles. The first
category covers: preparation, writing, the interview, understanding
the system. The second category covers: skills including management
listening questioning, objectivity, feedback, communication. |
£49.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Assertiveness
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
The Assertiveness Skills Pack: 24 tried and tested
training activities for improving interpersonal skills at work. |
Fenman |
242 |
1999 |
A4 loose-leaf |
Use The Assertiveness Skills Pack to demonstrate the benefits of
assertive communications in a wide range of workplace situations. It
will help your people to recognise and respond appropriately to the
three broad styles of behaviour within assertiveness: non-assertive,
aggressive and assertive. Not only will this increase their
self-awareness of their own behaviours, but it will also give them the
skills to deal confidently and professionally with colleagues and
customers. |
£75.00 |
|
Assertiveness skills training: A sourcebook of
activities. |
Kogan Page |
255 |
1995 |
A4 loose-leaf |
50 activities that will test participants' understanding of
assertiveness. Activities related to personal and work situations, so
application can be varied. |
£39.99 |
|
The Assertiveness Skills Pack: 24 tried and tested
training activities for improving interpersonal skills at work. |
Wyvern |
160 |
1992 |
A4 loose-leaf |
A series of sessions designed to enable trainers to equip participants
with basic assertiveness skills and to help them develop and apply
those skills in a variety of situations at work. |
£29.99 |
|
The Assertiveness Skills Pack. |
Fenman |
242 |
2005 |
A4 loose-leaf |
27 ready to use activities that enable your people to assess how good
they are currently, and what needs to be worked on, voice projection,
handling awkward moments, understanding the audience, especially
cultural diversity, adding value through visual aids – and much more!
includes cdrom with powerpoint slides. |
£95.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Change
& Continuous Improvement
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
50 activities for achieving change |
GOWER |
323 |
1992 |
A4 loose-leaf |
Objectives: Outline the process of accepting change, Demonstrate the
need for change, Reduce conflict, Improve communication skills.
Activities Cover: Change in the workplace, Developing goals for
change, Change and self-development, Accepting change, Understanding
change. Training Methods: 25 activities involve group discussions, 13
questionnaires and instruments hlight current perceptions and identify
resistance to change, 6 role-play scenarios aid the transfer of
learning from the workshop to the workplace, 6 written exercises
provide an opportunity to express personal thoughts, and reactions to
change. |
£39.99 |
|
Managing change: 19 tried and tested training
activities for facilitating organisational change |
Wyvern |
250 |
1993 |
A4 loose-leaf |
The 19 modules in this ring binder have four key aims: 1. to
demonstrate to the participants the benefits and advantages of
confronting, implementing and assessing change. 2. to enable the
participants to identify and define what change means, why it is
necessary, what effects it might have and what the outcomes might be.
3. to help the participants to take responsibility for and ownership
of the changes they and their organisation face. 4. to get the
participants to recognise that change is a continuous process of
analysis, adjustment and renewal. |
£29.99 |
|
Implementing Change |
Connaught |
205 |
1993 |
A4 loose-leaf |
25 exercises that can be categorised under four headings: Preparing to
manage change, Articulating choices, Visioning the future and
Implementing change programmes. Each exercise provides the opportunity
to conduct a structured experiment into the reality of the change
process. |
£29.99 |
|
Training for change: Activities to promote positive
attitude to change |
Kogan Page |
350 |
1996 |
A4 loose-leaf |
50 activities covering stress, redundancy, retirement, creative
thought, information technology, leadership and teamwork. A range of
activities designed to promote good group cohesion and motivation
split into four sections: Openers & Closers, Managing the process of
change, Helping others to manage change and Helping oneself to manage
change. |
£29.99 |
|
Continuous Improvement: A
teamleader's toolkit |
|
|
|
|
|
| 28 tried and tested sessions designed to help you guide the
members of your team through a programme of continuous improvement
and overcome negative attitudes to change. |
|
£75.00 |
|
Managing People Through Change: Cease the
opportunities raised by change, use them to develop and grow |
Fenman |
250 |
1998 |
A4 loose-leaf |
19 ready to use activities that contain analytical and descriptive
tools as well as experiential learning modules. These activities can
be used in conjunction with programmes such as: managing Change
Effectively, Merging the culture, Preparing for change, Carrying
forward the new culture and Managing people during change. |
£75.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Coaching
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
32 Activities on Coaching and Mentoring |
GOWER |
237 |
1997 |
A4 loose-leaf |
The authors begin by explaining how to set up different types of
mentoring programmes. The activities that follow cover every aspect of
the subject, from assessing your own mentoring style to 'learning to
let go'. There are exercises to enhance skills, and others concerned
with understanding the processes involved. Some are designed to be run
in groups, some as one-to-one sessions and some as self-study |
£29.99 |
|
Mentoring: How to assist existing, new and potential
mentors in more effective people development |
Fenman |
250 |
1996 |
A4 loose-leaf |
The 20 activities are divided into three main sections. The first
provides an introduction to mentoring and how to brief protégés; the
second explores core skills such as one-to-one coaching, motivating
the protégé and giving and receiving feedback; the third concentrates
on specialised mentoring skills such as career counselling. |
£75.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Communication Skills
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
50 activities for developing counselling skills |
GOWER |
220 |
1991 |
A4 loose-leaf |
The author shows how the relevant counselling skills may be acquired
and applied so as to encourage high performance in a variety of
organizations. Intended for use by trainers, managers and occupational
health personnel, this book contains the material needed to run
various training events. Each activity includes a statement of aims, a
list of items required, a guide to timing, instructions on procedure,
masters for reproducing all participants' material including handouts,
task sheets and questionnaires. |
£39.99 |
|
50 activities for unblocking organisational
communication Vol1 |
GOWER |
227 |
1989 |
A4 loose-leaf |
Volume 1 provides coverage of the skills needed to communicate
strategy and goals down through an organization, improve the flow of
information to and from the external environment and create a positive
working climate through persuasive management. |
£39.99 |
|
50 activities for unblocking organisational
communication Vol2 |
GOWER |
343 |
1991 |
A4 loose-leaf |
Volume 2 adds to Volume 1 providing increased coverage of the skills
needed to communicate strategy and goals down through an organization,
improve the flow of information to and from the external environment
and create a positive working climate through persuasive management.
It also includes two diagnostic activities which can help identify
potential blockages. A condensed form of the Audit of Communication
Effectiveness (ACE) and a personalized form of the same model, the
Personal Audit of Communication Effectiveness (PACE). |
£39.99 |
|
Advanced Presentation Techniques: Help your managers
fine-tune their skills |
Fenman |
380 |
2003 |
A4 loose-leaf |
20 ready to use activities that enable your people to assess how good
they are currently, and what needs to be worked on, voice projection,
handling awkward moments, understanding the audience, especially
cultural diversity, adding value through visual aids – and much more!
includes cdrom with PowerPoint slides. |
£95.00 |
|
The business writing toolkit |
Fenman |
648 |
2003 |
A4 loose-leaf |
29 ready to use activities dealing with all the things people need to
think about – external and internal documents, letters, press
releases, reports, evaluation, presentations and handouts, memo’s,
e-mails and faxes and writing skills such as grammar, punctuation and
much more! includes cdrom with PowerPoint slides. |
£95.00 |
|
Communication Skills: 22 ready to run activities |
Fenman |
380 |
2003 |
A4 loose-leaf |
Activities on those core skills that will always be in demand:
influencing skills, telephone techniques, voicemail, video
conferences, questioning and listening skills, team communication,
handling difficult people. You’ll also get activities that help you
cover those communication skills that can often be overlooked: tone of
voice, networking, and establishing rapport with colleagues to ensure
smooth working relationships. Includes cdrom with
PowerPoint slides. |
£95.00 |
|
Presentation Skills: 20 winning activities |
Fenman |
350 |
1994 |
A4 loose-leaf |
Activities to help participant develop the understanding, skills and
techniques which underpin an effective presentation: * basic of a good
presentation and key areas of control * selection, organisation and
preparation of content * use and production of visual aids * ways
presenters can project a professional image * managing an audience. |
£75.00 |
|
Influencing Skills: 22 tried and tested activities |
Fenman |
350 |
1996 |
A4 loose-leaf |
The activities are based around a three stage model: 1. Preparing the
Ground (building relationship and planning how to handle each
situation) 2. Managing the Situation (using engaging and channelling
behaviour to influence what happens) 3. Looking Forward (concluding
the situation so that both parties are committed to action). |
£75.00 |
|
Presenting with skill and style: 40 activities allying
the skills of presenting with the power of personal presentation |
Echelon |
250 |
1998 |
A4 loose-leaf |
The activities will help participants refine their presentation
techniques. The manual includes diagnostic activities and profiles for
analysing verbal and visual style, critical time zones for creating
powerful impressions, establishing rapport, concluding memorably, a
five step frame work to plan, prepare and present. also includes
activities on managing challenging situations and getting the best
from visual aids (including PowerPoint and video conferences). A
comprehensive trainer's guide outlines options for designing
presentation programmes. |
£39.99 |
|
Interpersonal skills training: A sourcebook of
activities for trainers |
Kogan Page |
356 |
1994 |
A4 loose-leaf |
Designed for trainers running any type of interpersonal skills
workshop, this guide explains how to set up and manage a workshop, and
how to evaluate its success. The text describes a number of
activities, including pairs exercises, counselling skills exercises
and interviewing skills. |
£39.99 |
|
Negotiation Skills: ready made activities resource
pack |
Pitman |
111 |
1995 |
A4 loose-leaf |
Designed to set out guidelines to conduct a complete negotiation
skills training session, the nine sections cover: Course objectives,
The Negotiation Process, Preparation, Invitation to Negotiate,
Presentation, Bargaining, Closing the Deal, Role Play and Summary.
Includes photocopiable Handouts and OHP acetates. |
£29.99 |
|
Presentation Skills: ready made activities resource
pack |
Pitman |
151 |
1995 |
A4 loose-leaf |
Designed to set out guidelines to conduct a complete presentation
skills training session, the seven sections cover: Course objectives,
Deciding What to Say, Putting it Over, Nerves - factors that create
difficulties, Participants' Presentations, Supplementary Topics
(behaviour/encouraging and dealing with questions/chairing/visual
aids) and Summary. Includes photocopiable Handouts and OHP acetates. |
£29.99 |
|
The People Process |
Pfeiffer |
90 |
1992 |
loose-leaf |
The PEOPLE Process is a quick, powerful tool for helping people
understand and interact with others. It can be used for team building
and all types of communication training. Rather than simply
stereotyping people with a personality typing system, The PEOPLE
Process helps participants understand how individuals vary in terms of
their basic viewpoints and approaches in four key areas: focusing and
generating energy, gathering information, making decisions, taking
action.
Participants determine their types by using the unique, colourful
wheel to choose from a brief series of categories. In addition to the
wheel and 16 profile sheets, each Participant's Package includes a
handy 63-page booklet filled with tips on using the principles of The
PEOPLE Process. The step-by-step materials in the Trainer's Manual can
be presented in 2- or 4-hour sessions. |
£39.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Customer Service
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
30 Activities for Internal Customer Care |
GOWER |
345 |
1996 |
A4 loose-leaf |
The 30 activities provide a wide range of training material designed
to improve colleague care. They deal with both the issues and the
skills involved, from mapping current standards and setting objectives
to peer appraisal, assertiveness and coaching. The approach is
experiential and participative. And as in all Gower training manuals,
each activity includes detailed
guidance for the trainer together with ready-to-copy masters of any
material needed for participants. The learning methods used include
job-based projects, team games, case studies, guided discussions,
role-plays, questionnaires and quizzes. |
£39.99 |
|
Internal customers: 21 tried and tested training
activities for improving customer care |
Wyvern |
350 |
1992 |
A4 loose-leaf |
It is important for everyone to understand how the work they do as
individuals impacts on other people within the organisation, and how
this ultimately contributes to the frontline service experienced by
the end customer. 21 complete activities designed to help you to: *
introduce the concept of internal customer care * help staff and
managers identify their internal customers and their expectations *
identify where improvements are required and to plan action to bring
about the improvements. |
£29.99 |
|
40 Activities for improving customer service |
GOWER |
343 |
1996 |
A4 loose-leaf |
Your success at winning - and keeping - business depends less on the
nature of your product or service than on the way you treat your
customers. So improving customer service is fast becoming a strategic
objective for many organizations. A comprehensive collection of
training activities covers all the key aspects of customer service,
including: team working, setting standards, handling complaints,
building relationships, measuring performance. |
£39.99 |
|
Vitilizers: 30 Activities to enliven customer and
colleague care training |
Echelon |
120 |
1997 |
A4 loose-leaf |
Each activity is presented on a laminated sheet. A matrix in the the
users guide provides you with a ready reference for the uses of each
activity. Each activity sheet includes instructions (explaining
purpose, timing, numbers, materials required) and insights that
support the learning in the activity. |
£39.99 |
|
Wowing the customer: 30 activities for delivering
superior service |
Echelon |
120 |
1997 |
A4 loose-leaf |
Each activity is presented on a laminated sheet. A matrix in the the
users guide provides you with a ready reference for the uses of each
activity. Each activity sheet includes instructions (explaining
purpose, timing, numbers, materials required) and insights that
support the learning in the activity. This resource pack provides you
with a range of useful tools that will enable you to plan, deliver and
evaluate superior service. |
£39.99 |
|
10 minute customer service |
Fenman |
422 |
2004 |
loose-leaf |
The 50 activities in the Ten-Minute Customer Service activity pack
cover all types of customer contact, including face-to-face,
telephone, letter and e-mail. The Ten-Minute Series, this resource is
packed with short, punchy training activities that can be completed
(with an action plan from delegates) in just 10 minutes!
Includes CDROM with PowerPoint slides. |
£95.00 |
|
Customer Service Skills: 30 activities for improving
customer service skills |
Echelon |
120 |
1997 |
A4 loose-leaf |
Each activity is presented on a laminated sheet. A matrix in the the
users guide provides you with a ready reference for the uses of each
activity. Each activity sheet includes instructions (explaining
purpose, timing, numbers, materials required) and insights that
support the learning in the activity. The activities are divided into
six sections: Session Starters, Projecting professional impressions,
building positive relationships, Exceeding expectations, Handling
customer challenges, Supporting internal customers and Summarisers. |
£39.99 |
|
The Customer Care pack: 20 tried and tested exercises
for improving customer care |
Wyvern |
274 |
1993 |
A4 loose-leaf |
20 activities to help people thinks about customer care, to develop an
awareness of the issues surrounding it, to build their understanding
of the things that effect it and to develop their skills in improving
it. |
£29.99 |
|
Customer Care Skills: ready made activities resource
pack |
Pitman |
173 |
1995 |
A4 loose-leaf |
Designed to set out guidelines to conduct a complete customer care
skills training session, the sections cover: An overview of care, The
Process of Care, Achieving the Welcome, Quality and Standards, Skills
and Competencies, What can go Wrong, Handling Complaints and The
Manager's Role. Includes photocopiable Handouts and OHP acetates. |
£29.99 |
|
Excellent Customer Service: For
use by trainers, managers and team leaders |
|
|
|
|
|
| This resource contains 18 units based around the use of
fundamental customer service tools to gather information or
develop and improve processes. An application grid provides a
speedy reference to each unit, the applications include:
Benchmarking, Communication, Creative thinking, Decision making,
Planning, Problem Solving, Quality, Reaching consensus, Strategic
planning, Strategic development. Includes a
cdrom with PowerPoint presentation. |
|
|
|
Inspiring fabled service: |
Pfeiffer |
55 |
1996 |
loose-leaf |
Simply written, this program includes all necessary materials to
create results-oriented, customized customer service training. A
Trainer's Guide includes specific direction for administering the
Customer Service Survey, which assesses individual strengths and
weaknesses in three learning areas: understanding him or herself and
others; planning for results; and product/service knowledge. The Guide
also includes 12 prepared activities
that correspond with the three learning areas. Using results from the
survey, you choose activities that will help your group improve in its
weaker areas. Each activity specifies goals, materials needed, time
required, physical setting, and process (including questions to help
you review what was learned and help people understand what can be
applied to every day situations). Includes participant's workbook. |
£19.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Diversity
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Valuing Diversity at Work: Show your
colleagues how recognising differences can give your organisation a
big advantage |
Fenman |
290 |
1997 |
A4 loose-leaf |
This activity pack focuses on the business benefits to be gained from
valuing all people regardless of age, gender, race, family
circumstances or disability. It covers the relevant legislation, but
also broadens the concept of equal opportunities in the workplace. You
can show that organisations which appreciate diversity will develop
the ethics and values which underpin good people management. And
attractive employment policies attract competent individuals, keen to
perform well. Moreover, understanding the diverse nature of a market
can improve customer care and open up new opportunities. |
£75.00 |
|
Managing Age Diversity: 25 case
studies and activities |
Fenman |
266 |
2006 |
A4 loose-leaf |
Managing Age Diversity is a brand new training manual that will enable
you to create interesting, relevant and effective training
interventions for your staff. The activities are designed to be run by
trainers, facilitators or line managers and cover: The background – a
quiz that will underscore people’s understanding of the law, and
sections on why having an age diverse workforce is good for business.
The recruitment process – ensuring that the recruitment, selection and
induction process is fair. Managing a diverse workforce – how to
manage sensitively across the age spectrum, challenging inappropriate
behaviours and developing all members of staff. Redundancy and
retirement – planning for retirement and ensuring non-discriminatory
practices if redundancies do have to be made. This comprehensive
toolkit is packed with material that will guide you through the whole
subject of age discrimination. Includes PowerPoint
slides on CDROM. |
£95.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Emotional
Intelligence
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Using Emotional Intelligence at Work |
Fenman |
390 |
2005 |
A4 loose-leaf |
These 17 activities need your skills as a facilitator, but don't need
you to be an expert on the subject. You'll benefit from introducing
these modules into existing training programmes such as leadership,
coping with change, dealing with stress and conflict, personal
development, motivation, and communication skills. Emotional
intelligence is positive and effective. Exploiting it creates
competitive advantage and encourages better performance.
Includes cdrom with PowerPoint slides. |
£95.00 |
|
Developing an Emotionally Intelligent team |
Fenman |
340 |
2003 |
A4 loose-leaf |
Make sure your teams are delivering exceptional performance by using
the 16 activities in
Developing an Emotionally Intelligent Team. You'll be able to develop
teams in your organisation to produce the highest quality work by
focussing on the emotional issues in the team. Emotional Intelligence
is positive and effective. Exploiting it creates competitive advantage
and encourages better performance. With Developing an Emotionally
Intelligent Team you'll have pages and pages of tried and tested
activities devoted to making the teams in your organisation
OUTSTANDING. Includes cdrom with
PowerPoint slides. |
£95.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Facilitation
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
The Facilitation Toolkit |
Fenman |
306 |
2005 |
A4 loose-leaf |
There are self-study exercises for the person who wants to develop
their own facilitation skills and session plans for running workshops.
Learning includes: •When to intervene without guiding the group •How
to reflect back questions or queries without jeopardising your neutral
role •Understanding which tools and techniques to use •How to
interpret signals from the group •Ways of evaluating your performance
as a facilitator •How to deal with difficult situations •How to avoid
common pitfalls. Includes CDROM with PowerPoint
slides. |
£95.00 |
|
Facilitating learning: A sourcebook of activities |
Kogan Page |
235 |
1994 |
A4 loose-leaf |
50 activities offering a variety if ice-breakers, energizers and
course-closures, three large simulations and 34 exercises which
encourage learners to be open about their feelings and attitudes. The
exercises have been designed to encourage and facilitate both the
identification and sharing of relevant learner issues, problems and
experiences as well as supporting a structured reflection and review
of what has been uncovered. |
£39.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Games
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Training Games for the Learning Organisation: 48
experiential learning activities |
McGraw |
297 |
1997 |
A4 loose-leaf |
Games for Developing a Favourable Learning Environment. Meta Learning:
Games for Learning How to Learn. Remodelling: Games for Exposing and
Changing The Ways We See The World. Group Portraits: Games for
Involving Everyone in the Organization's Vision. Hybrid Learning:
Games That Facilitate Group Learning. Parts and Engines: Games for
Focusing on the Intra-Workings of an Organization's Parts. |
£29.99 |
|
Imaginative Events Vol 1: A sourcebook of innovative
simulations, exercises, puzzles and games |
McGraw |
164 |
1993 |
A4 loose-leaf |
Each volume contains 24 activities. This games sourcebook concentrates
on the importance of interactive learning being participant-centred.
Each event is designed to jog minds, challenge routine ideas,
encourage innovative thinking, cope with change, provoke and amuse. |
£39.99 |
|
Imaginative Events Vol 2: A sourcebook of innovative
simulations, exercises, puzzles and games |
163 |
1993 |
A4 loose-leaf |
|
Training Games for Trainers |
Fenman |
159 |
2004 |
A4 loose-leaf |
Help your people learn more effectively through play - and enjoy
themselves at the same time! - using the 135 games
in Training Games for Trainers. Here are pages and pages of
confidence-boosting and enjoyable games which will energise, stimulate
and enliven any training session. Includes
a CDROM with PowerPoint slides of handouts and trainer's briefs. |
£95.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Health & Safety
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
10 Minute Health, Safety and
Responsibility at work |
Fenman |
406 |
2004 |
loose-leaf |
The 50 activities in Ten-Minute Health, Safety and Responsibility at
Work will help make your training sessions enjoyable and worthwhile,
by enabling you to cover a topic in just 10 minutes.
As we become more and more regulated, it is essential that we keep out
staff trained, informed and motivated to take responsibility – not
just for the legal minimum, but also for our ethical responsibility
towards yourselves, our colleagues, our customers and the wider
community. These sessions cover a broad range of important issues
including COSHH regulations, fire safety, harassment at work,
bullying, safe manual handling and much more!
Includes CDROM with PowerPoint presentation. |
£59.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Icebreakers
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Beginnings and Endings |
Connaught |
145 |
1993 |
loose-leaf |
This manual contains 70 exercises, each includes a section on
'Context' and 'Purpose' which clarifies the type of group and
objective the exercise is aimed. Each exercise contains full
instructions for the trainer regarding Method/ explanation/
variations/ Pitfalls. |
£19.99 |
|
Icebreakers |
Connaught |
120 |
1993 |
loose-leaf |
This volume brings together 75 icebreaking exercises designed to
facilitate any training session. |
£19.99 |
|
Encyclopedia of icebreakers |
Pfeiffer |
415 |
1983 |
loose-leaf |
The Encyclopedia of Icebreakers: Structured Activities That Warm-Up,
Motivate, Challenge, Acquaint and Energize, Package. Trainer's
Introduction. Content: Energizers and Tension Reducers, Feedback and
Disclosure, Games and Brainteasers, Getting Acquainted, Openers and
Warm-ups, Professional Development Topics. |
£29.99 |
|
Best of energisers and pace changers |
Fenman |
501 |
2005 |
A4 loose-leaf |
The 100 activities in Best of Energisers and Pacechangers are a
collection of top exercises from nine Fenman resources, providing a
comprehensive and valuable resource of tried and tested materials. The
activities are diverse in nature and reflect the different
philosophies of their authors. They have been chosen for their
different types of appeal and their appropriateness across a wide
range of training situations.
Includes CDROM with PowerPoint presentation. |
£95.00 |
|
Icebreakers: A sourcebook of games, exercises and
simulations |
Kogan Page |
303 |
1997 |
A4 loose-leaf |
The 66 icebreakers in this manual attempt to challenge the
participants in a variety of ways - intellectual, imaginative,
artistic, diplomatic, managerial, organisational - all involving
communication skills (22 simulations/ 24 exercises / 20 games). |
£29.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Interviewing
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Role plays for interview training |
Connaught |
202 |
1994 |
A4 loose-leaf |
25 role plays covering:- Selection, appraisal, Counselling, Discipline
and Separation. Each section contains five role plays which are
designed to have a successful conclusion, not to be solely
confrontational, and allow the interviewer to practise and develop
skills associated with that particular type of interview. Each role
play has a handout on the specific skills, approach and pitfalls and a
trainers guide covering objectives / points to consider. |
£24.99 |
|
Role plays for developing counselling skills |
Connaught |
201 |
1993 |
A4 loose-leaf |
25 roleplays covering performance counselling:- Demotivation, Sexual
Harassment, Redundancy, Conflict and Alcohol Abuse. |
£24.99 |
|
Interviewing Skills |
Fenman |
250 |
1993 |
A4 loose-leaf |
19 tried and tested training activities for enhancing performance in
all kinds of interview (appraisal, grievance, counselling, selection,
performance and coaching). The learning structure gives the
participant an opportunity to: learn a systematic approach to
preparing, carrying out and reviewing thier interviews. practice and
develop skills and techniques, identify the purpose of different types
of interview, improve their assessment and decision-making abilities
and conduct interviews with confidence. |
£18.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Leadership
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
First Time Leadership: Help your first time leaders
maximise their potential |
Fenman |
438 |
2004 |
A4 loose-leaf |
This pack is aimed at developing core leadership skills in people who
are new to this demanding role. It encourages your people to focus on
what leaders do, rather than who they are, so they can break their new
responsibilities into manageable and achievable stages of development.
22 fresh ideas for your leadership training. Use them to: •explore
what leadership is •increase awareness of the range of leadership
styles available •identify preferred styles •give your people plenty
of practice of the key recognised leadership skills.
Includes cdrom with powerpoint slides. |
£95.00 |
|
Developing Successful Leaders: 26 training and self
study activities to develop personal leadership competencies |
Echelon |
250 |
2000 |
A4 loose-leaf |
Includes a leadership profile. The activities cover areas such as:
Champion of vision and direction, leader as communicator, leader as
developer of talent, managing self and leading others. |
£39.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Management
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
The Essentials of Management |
Fenman |
450 |
2005 |
A4 loose-leaf |
20 time saving proven activities for developing best practice and
enhancing your management development workshops.
Includes CDROM with PowerPoint slides. |
£95.00 |
|
Role plays for developing management skills |
Connaught |
199 |
1993 |
A4 loose-leaf |
20 exercises covering: managing change, negotiation skills, managing
stress, team development and decision making. |
£29.99 |
|
Exercises for Developing First Line Managers |
GOWER |
398 |
1995 |
A4 loose-leaf |
This collection of 20 carefully designed exercises covers the entire
spectrum of relevant skills, including objective-setting, leadership,
delegation, decision-making, problem solving and discipline. All the
activities are experiential and participative. In each case full
instructions are supplied, together with ready-to-copy masters of all
the material needed by participants and observers. |
£39.99 |
|
50 Activities for developing supervisory skills |
Connaught |
232 |
1993 |
A4 loose-leaf |
This training manual contains 50 ready-to-use activities to help the
reader train staff to become effective supervisors. The activities
cover: understanding the job; making decisions; communication;
presentations; teamwork; using supervisory management tools; and
running meetings. |
£29.99 |
|
20 Exercises for Management training |
Connaught |
236 |
1993 |
A4 loose-leaf |
20 different exercises, covering Objective setting, Planning,
Handling an in-tray, Leadership, Motivation, Performance counselling,
Leading meetings, Making presentations, Influencing others,
Delegating, Appraisal interviewing, Decision making and Problem
solving. |
£29.99 |
|
Insight: A collection of incidents for developing
managers |
GOWER |
307 |
1995 |
A4 loose-leaf |
Insights are a unique type of training resource. Each 'incident'
presents, in dramatized form, an episode that reflects an issue or
problem of importance to managers. The material can be used in many
different training contexts to stimulate analysis, discussion and
recommendations for action. There are photocopiable task sheets for
participants, while support material for the trainer includes a
statement of learning objectives, supplementary questions and details
of relevant books, videos and other training resources. The present
volume contains thirty-one incidents,
covering the key skills of management and set
against a wide variety of organizational backgrounds. |
£29.99 |
|
50 activities for developing management skills Vol 1 |
GOWER |
244 |
1988 |
A4 loose-leaf |
This first volume in Gower's series of management skills manuals
offers a range of activities for use by trainers or managers,
including role-plays, exercises and icebreakers on all the important
management skills. The author has a wide variety of approaches to
almost every training problem. He has used all the activities himself
over a period of years and knows that they work for him. Among the
different types covered are: Introductory; Icebreaking; Bridging;
Assessing; Interim validation; Conflict/co-operation; Interviewing;
Leadership. |
£49.99 |
|
50 activities for developing management skills Vol 2 |
GOWER |
217 |
1989 |
A4 loose-leaf |
This second volume in Gower's series of management skills manuals
takes a broad-based approach to developing training, covering areas
such as teamwork, monitoring and control as well as discipline, stress
and negotiating. It also includes 10 Observer Checklists to help
participants develop observation skills. |
£49.99 |
|
50 activities for developing management skills Vol 3 |
GOWER |
267 |
1989 |
A4 loose-leaf |
This third volume of
training activities for developing management skills provides a
further 50 exercises for training programmes, courses and other
events. Each activity includes clear instructions for the trainer,
together with suggested discussion points for further group or plenary
sessions. Additional counselling and action points are also given to
facilitate both individual and group follow-up. The activities are
classified and structured in order to provide the trainer with the
opportunity to select the most appropriate to meet participants'
training needs. |
£49.99 |
|
50 activities for developing management skills Vol 4 |
GOWER |
182 |
1990 |
A4 loose-leaf |
Volume 4 in Gower's series of management skills manuals is a unique
package of ready-to-use reproducible training activities on developing
communication skills. Interpersonal communication is a vital factor to
managerial effectiveness and links all mainline management activity.
By developing basic communication skills managers can achieve results
in their functional areas more quickly, more effectively and with
sustained quality and quantity of effort. |
£49.99 |
|
50 activities for developing management skills Vol 5 |
GOWER |
198 |
1991 |
A4 loose-leaf |
Volume 5 in the Developing Management Skills series contains a wide
range of activities, including icebreakers, role-plays, simulations,
case studies, self-assessment questionnaires and logic puzzles. The
keynote throughout is participation, and all the activities are
designed to improve the key skills of management - those that
contribute directly to the achievement of organizational objectives. |
£49.99 |
|
50 activities for developing management skills Vol 6 |
GOWER |
255 |
1991 |
A4 loose-leaf |
Volume 6 in Gower's unique Developing Management Skills series
provides a further range of ready-to-use activities such as case
studies, role plays, construction projects, learning review and action
planning. Each activity includes a statement of aims, a list of
materials needed, detailed notes for running the event and master
copies of all the material required for participants. |
£49.99 |
|
50 activities for developing management skills Vol 7 |
GOWER |
203 |
1992 |
A4 loose-leaf |
Volume 7 in this popular series contains many different types of
training event, ranging from icebreakers to problem analysis. The
emphasis throughout is on the practical application of management
skills in the workplace. Thus each activity relates to the issues as
they arise in practice rather than in terms of artificial examples.
There is also an emphasis on using the resources which a group of
practising managers can offer: many of the activities ask participants
to work together in ways that involve learning from each others'
experience. |
£49.99 |
|
50 activities for developing management skills Vol 8 |
GOWER |
199 |
1992 |
A4 loose-leaf |
Volume 8 in this highly successful series contains a wide variety of
exercises, including case studies, role-plays, construction projects,
learning reviews and action plans. Clifford Johnson concentrates on
the core personal competences that all managers need, with particular
emphasis on problem solving, decision making, creativity and the
management of stress. The areas of communication skills, teamwork,
assertiveness, negotiating and time management are also covered. |
£49.99 |
|
50 activities for developing management skills Vol 9 |
GOWER |
277 |
1993 |
A4 loose-leaf |
The final volume in Gower’s popular series of ready-to-use training
materials contains many different types of exercise covering a variety
of management skills. The activities include icebreakers, role-plays,
questionnaires, problem solving, discussion, case studies and learning
reviews. Among the eighteen skills covered are assertiveness,
communication, influencing, problem solving and teamwork. |
£49.99 |
|
50 activities for developing supervisory skills |
GOWER |
232 |
1993 |
A4 loose-leaf |
Training Objective: Define the role of the supervisor, Develop key
supervisory skills, including planning, organizing, and controlling,
Improve communication skills, Develop skills for running effective
meetings, Activities Cover: Discipline, Planning and setting
objectives, Decision making, Problem solving. |
£49.99 |
|
Managing recruitment training and
development: A sourcebook of activities |
|
|
|
|
A4 loose-leaf |
| 48 Activities in total, eight subject areas with six activities
each covering:- Recruitment & Selection, Interviews & Tests,
Induction & Dislocation, Industrial Relations & Staff discipline,
Performance Appraisal, Assessment of training needs, Designing &
directing training programmes and Health & Safety programmes. |
|
£29.99 |
|
The Supervisor Development pack: 15 tried and tested
activities for developing supervisors |
Wyvern |
200 |
1992 |
A4 loose-leaf |
Each module will guide you through a specific area of supervisory
management, with session notes, exercises, syndicate briefs, and pages
for you to photo copy for handouts and OHP slides. The pack is aimed
at providing support for a trainer and is not suitable for self-study. |
£19.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Negotiation
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Kennedy's simulations for negotiation training |
GOWER |
233 |
1996 |
A4 loose-leaf |
24 simulations aimed at trainers who wish to develop workshops. Each
simulation can be used in one-to-one sets or by groups and teams in
various combinations. |
£49.99 |
|
Negotiation Skills: ready made activities resource
pack |
Pitman |
111 |
1995 |
A4 loose-leaf |
Designed to set out guidelines to conduct a complete negotiation
skills training session, the nine sections cover: Course objectives,
The Negotiation Process, Preparation, Invitation to Negotiate,
Presentation, Bargaining, Closing the Deal, Role Play and Summary.
Includes photocopiable Handouts and OHP acetates. |
£29.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Outdoor
Activities
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Outdoor training: A sourcebook of activities for
management trainers |
Kogan Page |
290 |
1995 |
A4 loose-leaf |
48 management development activities. The manual covers:- how to use
the outdoors for management development, The theoretical basis and
Safety procedures. Classes of exercise include:- Car park or field,
Navigation, Water-based, Cliff-face and Underground. Includes 22
supplementary exercises. |
£29.99 |
|
Manual of outdoor activities |
GOWER |
327 |
1993 |
A4 loose-leaf |
This unique volume brings together
twenty-seven management training activities
that use the outdoors as a learning environment.
They range from simple energizers to multi-stage adventures. Each
activity contains detailed instructions for the trainer under a
standard sequence of headings, together with ready-to-copy masters for
all the briefing material needed by participants and observers. Most
of the activities work well with both large and small groups and many
of them can be run indoors. They cover a wide range of skills,
including communication, conflict resolution, creativity, decision
making, goal setting, planning and trust building. In addition to
providing nearly fifty hours of enjoyable training, the Manual
demonstrates the efficacy of play in the group learning process. It
will be welcomed by all trainers concerned with the development of
teambuilding, group problem solving and leadership skills. |
£39.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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People Management
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
34 Activities for Recruitment and Selection |
GOWER |
303 |
1996 |
A4 loose-leaf |
The aim of this manual
is to help trainers to equip line managers with the skills and
knowledge that will enable them to carry out the recruitment and
selection function effectively. The emphasis throughout is on the
practical.
The activities are presented in eight Parts, which together span
the entire subject. Trainers can select activities to focus on a
key aspect or use them to construct a comprehensive training
programme.
The activities employ a variety of learning methods, including
role plays, small group and individual exercises, case studies and
brainstorming. |
£39.99 |
|
38 Activities for Handling Difficult Situations |
GOWER |
309 |
1995 |
A4 loose-leaf |
The activities in this volume are designed to help participants to
evaluate and improve their responses so as not only to solve
people problems but to build long-term relationships. The
situations covered range across the entire spectrum of working
life, from alcohol dependency to poor customer service, from
inadequate performance to conflict with the team.
|
£39.99 |
|
675 Ways to develop Yourself and Your People |
GOWER |
227 |
2001 |
A4 loose-leaf |
To help you make the
most of each learning opportunity, the manual provides you with
over 600 ideas, techniques and activities, for example:
• individual tasks and reflections - to help make the learning
real;
• activities, questions and ideas for working with others - so
that you can learn with and from your colleagues;
• questions and exercises for use with a mentor;
• collections of group activities, role plays and projects - for
you to help facilitate the development process in others |
£49.99 |
|
50 Activities for developing people skills |
Connaught |
203 |
1993 |
A4 loose-leaf |
This set of activities designed to help trainers develop their
clients' skills addresses interpersonal skills, communication,
management performance, teamwork, assertiveness, counselling,
listening, non-verbal communication, presentation, and verbal
communication. The training methods used incorporate case studies,
role play, competitive challenges, physical exercises and
discussion. Each activity is clearly indexed according to time,
training method and subject covered. A detailed introduction
provides full trainer guidance. Each activity incorporates
step-by-step instructions, details of all materials required and
ready-to-photocopy participants' handouts. |
£29.99 |
|
Developing your Staff: ready made activities
resource pack |
Pitman |
147 |
1995 |
A4 loose-leaf |
30 activities designed to set out guidelines to conduct a complete
staff development training session, the sections cover: Part 1 -
facilitating group learning events, Part 2 - Activities to
develop individuals and teams such as :- basic communication (5
activities), assertion skills (4 activities), teamwork (8
activities), perception (6 activities), quality standards (4
activities), the learning event (3 activities). The manual
includes photocopiable Handouts and OHP acetates. |
£19.99 |
|
50 Training Activities for Administrative,
Secretarial and Support Staff |
GOWER |
484 |
1999 |
A4 loose-leaf |
Topics covered range from induction for the new recruit, through
core concerns like customer care, telephone skills and written
communication, to tasks for the more experienced such as project
management and presentation. There are projects, role plays, games,
case studies, pencil-and-paper exercises, discussions - the whole
gamut of learning processes. Every activity includes detailed
guidance for the trainer and ready-to-copy masters for OHPs and
participants' material. |
£49.99 |
|
50 activities for interpersonal skills |
GOWER |
253 |
1995 |
A4 loose-leaf |
These active learning sessions cover vital people skills such as
assertiveness, listening, decision making, motivation,
presentation skills, leadership, and teamwork. Each activity is
fully reproducible, and all participant handouts and transparency
masters are included. Activities take 1-3 hours to complete. |
£49.99 |
|
50 activities for self development |
GOWER |
265 |
1991 |
A4 loose-leaf |
The activities can be classified according to the type of skills
they develop: Reflection, Exploration, Mirroring, Skills
Enhancement, Relationship Development, Strengthening, Visioning. |
£49.99 |
|
Setting objectives and seeing them through |
Fenman |
300 |
2006 |
A4 loose-leaf |
These 16 activities
enable participants learn how to agree and monitor objectives that
are (and remain) current, relevant and focused – and therefore
much more likely to be seen through to completion. The activities
draw upon your participants’ own work environment to develop
objectives that are relevant and immediately useful. There is also
a generous selection of role-plays, case studies and examples
based on real situations taken from a range of organisations.
Learning includes: How to set effective objectives, How to keep
momentum going, after objectives have been agreed, How to amend
objectives when circumstances change, How to review progress and
reward success. Includes CDROM with
PowerPoint slides. |
£95.00 |
|
Managing the poor Performer: 18 tried and tested
activities for identifying and tackling the causes of an
individual's poor performance |
Fenman |
300 |
2002 |
A4 loose-leaf |
This training manual includes 18 activities that will equip your
managers with the skills to quickly spot changes in behaviour and
performance, and identify the reasons behind these changes. Causes
of poor performance are broken down into a framework in terms of
willingness to work, and ability to perform required tasks. This
framework enables your managers to objectively assess the
under-performer, and identify steps to improve performance.
includes CDROM with PowerPoint slides. |
£95.00 |
|
Dealing with difficult and aggressive behaviour |
Fenman |
300 |
2005 |
A4 loose-leaf |
The 19 practical training activities in this resource are designed
to help protect your people from aggressive or unwelcome behaviour
in their working environment. Each activity is targeted on getting
the best possible outcomes from even the worst case scenarios. All
the activities focus on developing individual and organisational
effectiveness in dealing with difficult and aggressive behaviour –
whatever the source. Includes CDROM with
PowerPoint slides. |
£95.00 |
|
Motivation in Practice: 20 practical activities to
improve motivation and productivity. |
Fenman |
508 |
2003 |
A4 loose-leaf |
This pack will help your managers establish what motivates
individuals and teams. Your managers will practice and develop the
skills necessary to motivate their people, to produce real
commitment and higher performance. Places key motivational
theories into context, explaining them in relation to real people,
and real issues that your managers face on a day-to-day basis.
They’re all clearly explained in jargon-free terms. In addition,
you’ve got 19 ready-to-run activities that apply motivation to
day-to-day management issues such as team briefings and
performance reviews. Learning includes: •The use of money as
motivator •What motivates each member of a team •Keeping teams
focused and committed throughout a period of organisational
change. Includes CDROM with PowerPoint slides. |
£95.00 |
|
Self Start: 30 self help activities introducing
you to your job and your organisation |
Echelon |
60 |
1999 |
loose-leaf |
30 self-help activities designed to integrate new employees into
their company and their job, quickly and effectively. The three
sections cover:- Understanding my role, knowing the business and
working with others. |
£19.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Project
Management
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
The Project Management Activity Pack |
Fenman |
450 |
2006 |
A4 loose-leaf |
This manual is designed to widen and deepen project managers'
understanding of their role and how they can improve. Practical
sessions take participants through every step of creating and
implementing an effective project plan. There are people development
activities, plus sessions on skills such as giving a presentation and
writing reports. Recently revised and updated, and now contains two
new activities: Critical Path Analysis, a technique that is one of the
most useful tools for any project manager. Participants are encouraged
to learn how to identify the key events that will dictate the overall
length of the project. The second new activity is Managing Risk. which
ensures participants understand the importance of risk in projects,
and its likely sources and how to manage risk successfully.
includes CDROM with PowerPoint slides. |
£95.00 |
|
Micro projects: 6 exercises for developing project and
team skills |
GOWER |
110 |
2004 |
A4 loose-leaf |
The only way to gain experience of a project, assess and develop the
skills associated with it is to live through it. The six
micro-projects in this collection highlight the kinds of skills
typical of creative project teams. They can be used to practise: team
working in a project environment, working as a team to satisfy a need
expressed in terms of time, cost and quality, the skills associated
with creativity, problem solving and team leadership, the guiding
principles for tackling projects creatively.
The collection includes the following games:
Eggbox is a creative project that emphasizes idea generation;
Ironbridge simulates a scenario in which consortia explore the
specifications of a construction project; Tower of Straws produces a
situation in which change is frequent and normal; Domino Race is based
on an imaginative design project that needs to reflect operational
constraints; Catapult is an all-day task offering a complete project
management experience and, finally, the Autonomous Team Activity
encourages productivity and initiative in the project team. |
£49.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Problem Solving & Decision
Making
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
50 Activities on creativity and problem solving |
GOWER |
172 |
1996 |
A4 loose-leaf |
A collection of 50 activities to enhance the ability of
individuals, groups and organizations to solve problems
creatively. the activities can be easily incorporated into
sessions run by trainers or line managers or used for direct
interventions within problem-solving groups or other work teams.
Content: Icebreaking, Data collection, Decision making, Diagnostic
techniques, Evaluation, Identifying causes, Implementation and
control, Organizational and managerial perspectives, Removing
blocks to performance, Self-development, Solution development,
Stimulating creativity, Systematic approaches, Team development |
£49.99 |
|
50 activities for unblocking your organisation Vol1 |
GOWER |
216 |
1990 |
A4 loose-leaf |
The aim is to transform organizations into learning entities that
define and resolve blockages as they occur. This is not a `once
fixed then forgotten' task. New blockages occur and old ones
reappear. In turbulent environments, static organizations rapidly
become moribund and degenerate. Only learning organizations can
consistently seize opportunities, recognize threats and maintain
an efficient operation. Contents: 10 discussion activities to
enable participants to share and explore opinions, 15 activities
to involve the whole group in practical problem-solving
challenges, 21 sessions which involve instruments or
questionnaires as a stimulus for group discussion. |
£49.99 |
|
50 activities for unblocking your organisation Vol2 |
GOWER |
316 |
1991 |
A4 loose-leaf |
The aim is to transform organizations into learning entities that
define and resolve blockages as they occur. This is not a `once
fixed then forgotten' task. New blockages occur and old ones
reappear. In turbulent environments, static organizations rapidly
become moribund and degenerate. Only learning organizations can
consistently seize opportunities, recognize threats and maintain
an efficient operation. Contents: 10 group discussions, 13
exercises involving the whole group in a practical activity, 3
quick icebreakers to start a training session, 24 sessions built
around instruments and questionnaires which are used to gain an
instant insight into current working practices and opinions. |
£49.99 |
|
Creative Problem Solving: 21 tried and tested
training activities for developing creative problem solving skills |
Wyvern |
200 |
1992 |
A4 loose-leaf |
This manual is designed to enable you to equip participants with
the skills to: encourage a creative environment, create an
effective problem solving team, identify and define a problem,
generate ideas for solutions, evaluate the best solutions, develop
a plan of implementation and present the case to other members of
the organisation. |
£29.99 |
|
Activities for developing problem solving |
Connaught |
236 |
1992 |
A4 loose-leaf |
This manual contains 50 activities covering: Icebreakers, Data
collection, Decision making, Developing attitudes, Diagnostic
techniques, Evaluation, Identifying causes, Implementation and
control, managerial perspectives, Removing blocks to performance,
Self-development, Stimulating creativity, Systematic approaches,
Team development and Concluding activities. |
£29.99 |
|
The trainer's quality pack: 23 tried and tested
exercises for developing quality consciousness |
Wyvern |
246 |
1990 |
A4 loose-leaf |
Activities designed to help people think about quality, to develop
an awareness of the issues surrounding it, to build their
understanding of the things that effect it and to develop their
skills in improving it. The activities cover subject areas such
as:- Customer - Supplier surveys, Definition of quality, Scorecard
analysis, Quality related costs, Potential projects for quality
improvement, Tools & techniques, Pareto analysis, Selection grid,
Force field analysis, Standard practices & procedures, Measure
what's important, Problem solving questionnaire, Cause & effect
analysis, Solution effect analysis, Contingency planning and
Action plans. |
£19.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
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Selling
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
Selling Skills: ready made
activities |
Pitman |
137 |
1995 |
A4 loose-leaf |
Designed to set out guidelines to conduct a complete Selling skills
training session, the eight sections cover: Course objectives, The
Buying/Selling Process, Call Preparation, Opening a Call, Presenting
Your Case, Handling Objections, Closing, The Sales Meeting Role Play
and Summary. Includes photocopiable Handouts and OHP acetates. |
£19.99 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Back to Top of Page
Stress
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
PRICE |
|
50 Activities for managing stress |
GOWER |
237 |
1995 |
A4 loose-leaf |
The trouble with stress is that it is personal. What one person finds
stressful another person may find exhilarating. But it’s more
complicated even than that, because under another set of circumstances
or another time, the first person may now feel excited and the second
person fearful. Whilst stress itself may appear ambiguous, one thing
is certain: stress-related illness is reckoned to cost British
companies many millions a year. |
£49.99 |
|
Stress Management at work: 19 practical activities for
developing personal strategies |
Fenman |
346 |
1998 |
A4 loose-leaf |
19 activities that enable participants to understand the true nature
of stress and how to harness it for improved performance. This means
that individuals will achieve a better quality of life, with
organisations improving their productivity and profitability. This
activity pack: •Makes it clear that stress is a response to pressure
•Demonstrates that reactions can be chosen and changed
•Shows you how to recognise stress in yourself and others •Identifies
strategies for managing stress •Explores skills and techniques for
managing stress. |
£75.00 |
To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
Back to Top of Page
Teamwork
| TITLE |
Publisher |
Pages |
Published Date |
Binding |
Synopsis |
|
