|
Absenteeism
|
|
The resource pack considers various problems and causes of Absenteeism.
Sickness absence, for example, is losing the British economy 177 million
working days per year and costs employers a total of around 11.2 billion
pounds annually. It is also claimed that inflexible managers can make
absenteeism worse. We explore the significance of the problem in the workplace
and analyse the possible causes.
|
|
Price: £89.99 (+vat & delivery) |
|
Are You Listening?
|
| Failing to listen is failing to communicate! Listening is one of the most
important management skills, but often the most neglected. This series uses
drama to demonstrate the key skills of a good listener - and how communication
can all too easily become one-way. Many a good question is wasted by failing
to listen. |
|
Price: £89.99 (+vat & delivery) |
|
Assertiveness
|
|
This series is intended to assist people to behave in a
more assertive manner. It shows how assertiveness can benefit both individuals
and organisations. The differences between aggressive, submissive and
assertive behaviour are defined, with emphasis on the rights and
responsibilities of individuals. The drama scenes show how non-assertive
behaviour can adversely affect the work of organisations.
|
|
Price: £89.99 (+vat & delivery)
|
|
Bench Marking
|
| This package offers a humorous allegorical drama video which provides
an introductions to the subject, together with a second case study video,
featuring Hewlett Packard and Siemens plc Medical Engineering, who have
undertaken benchmarking exercises. |
|
Price: £89.99 (+vat & delivery)
|
|
Budgeting
|
| The ins and outs of income and outgoings. Whether a budget is set for you
or you are responsible for setting it, this series examines the role of
budgeting within your organisation and the importance of accuracy. Practical
advice is given for those starting with a blank piece of paper - or an empty
spreadsheet! |
|
Price: £89.99 (+vat & delivery)
|
|
Building a Virtual Team
|
| How can the traditional principles of building and maintaining the team be
applied to a group of people who may rarely meet each other due to the
increased use of flexible working patterns? Technological developments have
already led to the creation of virtual teams - either nationally or globally -
managed by one individual. This resource pack will provide guidance for
managers who face this challenge. |
|
Price: £89.99 (+vat & delivery)
|
|
Conflict
|
| Interpersonal relationships have never been so important at work and never
so much under threat. New technology, increased pressure, down sized
organisations, all of these can bring people to the 'end of their tether'.
This resource pack illustrates the key skills in avoiding, minimising or
reducing interpersonal conflict. The pack also looks at when and how conflict
can be a positive force within an organisation. |
|
Price: £89.99 (+vat & delivery) |
|
Continuous Improvement Strategies
|
| This resource pack looks at the tools and techniques available when
introducing change, communicating and implementing change during the problem
solving cycle. The pack also considers the advantages of using force field
analysis to show the helping and hindering forces when implementing change.
Any continuous improvement programme needs to ensure the commitment and
creativity of those at the sharp end of an organisation. The people involved
on a day-to-day basis within our processes are often the most experienced and
most aware of the opportunities to improve. How do we harness their skills,
experience and their creativity to help us on our journey to quality? We look
at the factors which lead to suspicion and cynicism in the workplace and how
we can dispel these negative influences in favour of a team-based approach to
TQM. |
|
Price: £89.99 (+vat & delivery)
|
|
Decision Making
|
| Decision making is a definitive skill for managers in all disciplines and
at all levels. This resource pack uses drama to illustrate key decision making
techniques for both teams and individuals. It also shows how worksheets and
action planners enable you to make better decisions more of the time. |
|
Price: £89.99 (+vat & delivery)
|
|
Goal Directed Project Management
|
| This package offers a humorous allegorical drama video which provides
an introductions to the subject, together with a second case study video,
featuring Mercury One 2 One and AVRO, who have undertaken ambitious
projects to achieve their business objectives. |
|
Price: £89.99 (+vat & delivery)
|
|
In Front of the Customer
|
| All customer facing staff need effective interpersonal skills to deal with
customers. This series examines the skills customer facing staff need in an
increasingly pressurised role in a multicultural environment. This pack will
also aid supervisors and managers in developing ongoing training programmes to
promote excellent front-line service. |
|
Price: £89.99 (+vat & delivery) |
|
|
Influencing People
|
| In many ways a companion to Sell Your Idea, this resource pack investigates
the personal competences necessary to gain influence within the workplace.
Among the subjects covered, it investigates networks, influencing strategies
and how to present yourself positively to others using a variety of
communication styles and effective techniques. |
|
Price: £89.99 (+vat & delivery) |
|
Innovation
|
| This package offers a humorous allegorical drama video which provides
an introductions to the subject together with a second case study video,
featuring Ericsson and 3M, who have put innovation into practice. |
|
Price: £89.99 (+vat & delivery)
|
|
Introduction to Supervision
Part II
|
| A key aspect of any management role is communication. Your supervisory
position within an organisational hierarchy brings with it greater emphasis on
managing relationships, gathering information and getting your ideas across.
This is the second pack in our Introduction to Supervision series and is
suitable for aspiring and newly promoted supervisors. |
|
Price: £89.99 (+vat & delivery) |
|
Introduction to Supervision
Part III
|
| All supervisors will be held accountable for getting the job done meeting
requirements, continuously improving quality and productivity whilst providing
a safe working environment. This is the third pack in our Introduction to
Supervision series and is suitable for aspiring and newly promoted
supervisors. |
|
Price: £89.99 (+vat & delivery) |
|
Introduction to Supervision
Part IV
|
| Supporting the efficient use of resources is another key part of a
supervisor's role, whether it involves making the case for extra resources
during a period of change or monitoring their day-today usage. This is the
final pack in our Introduction to Supervision series and is suitable for
aspiring and newly promoted supervisors. This pack, linked to unit B1 of the
MCI Management Standards, is being developed in association with the Institute
for Supervision & Management. |
|
Price: £89.99 (+vat & delivery) |
|
Knowledge Management
|
| Many organisations are essentially in the knowledge business providing
products and services that rely on the know-how of their people. How can
managers ensure that knowledge is shared effectively, that staff are not
overloaded with information, and that the team doesn't grind to a halt when a
key person leaves? |
|
Price: £89.99 (+vat & delivery) |
|
Learning to Learn
|
| Learning is a continuous process and achievers have an insatiable appetite
for learning. This series looks at the most productive and effective ways to
learn, and concentrates on how learned messages can be retained and used for
the benefit of the individual learner and his/her organisation. |
|
Price: £89.99 (+vat & delivery) |
|
Managing Meetings
|
| Many meetings are unsatisfactory not because of procedural faults but
because of interpersonal problems around the table. Some of these are
analysed, and possible solutions offered. |
|
Price: £89.99 (+vat & delivery) |
|
Motivation
|
| This resource pack will help managers to understand how to motivate
themselves and their teams. Emphasis is placed on the fact that there is no
quick-fix answer, individuals respond to different challenges. In the first
video we look at the theory of motivation - from the earliest work by
occupational psychologists to newer theories being examined today. Athletics
Coach Frank Dick who has worked with some of the world's top sports people,
shares his thoughts about what motivates peak performers. The second video is
made up of a number of humorous trigger scenes of use to trainers and group
facilitators examining this subject. |
|
Price: £89.99 (+vat & delivery) |
|
Natural Selection
|
| Recruiting staff, internally or externally, is an increasingly important
part of a manager's role. When vacancies occur or organisational changes
create additional work, the manager needs to know the requirements of the job,
what kind of person will be best suited to fulfil them and how to attract and
successfully recruit the right people. This pack, which supports units C7 and
C8 of the MCI Management Standards, focuses on procedures, techniques and
skills which will enable you to achieve this. |
|
Price: £89.99 (+vat & delivery) |
|
Negotiation Guide
|
| All managers are involved in negotiations every day. Whether you are
negotiating with customers, suppliers or colleagues and how you prepare for
conduct and conclude a negotiation can make the difference between success and
failure. |
|
Price: £89.99 (+vat & delivery) |
|
Quality Champion
|
| Quality is everyone's business, irrespective of their job title. However,
those in management positions have a particular responsibility for raising the
profile of quality issues which have a significant impact on the
organisation's policies and values, and ultimately on its customers. |
|
Price: £89.99 (+vat & delivery) |
|
Reducing Waste
|
| This resource pack shows how waste reduction is not merely environmentally
desirable but can give companies a competitive edge. This series looks at
issues such as the introduction of the Landfill Tax, the definition of waste
and the need for innovation in finding solutions to the problems of pollution
and the use of energy and raw materials. The various case studies are linked
through Calderdale Council, which encourages environmental awareness both in
its own work and its dealings with other companies and its links with the
Green Business Network. |
|
Price: £89.99 (+vat & delivery) |
|
Right Person for the Job
|
| This resource pack looks at the reasons for recruitment, the changing job
specification, the importance of the person specification and its relevant
competences. We also examine where, how and when we should advertise a job,
the pros and cons of a CV, the application form and the short listing process,
with equal opportunities always in mind. |
|
Price: £89.99 (+vat & delivery) |
|
Sales Management by Objectives
|
| This resource pack looks at the elements involved in managing a sales team,
setting objectives and monitoring results. The pack also offers guidance on
how to deal with both the under-performing salesperson and the super
salesperson who achieves targets with ease. The first video covers the theory
aspects of sales objectives and draws on the experience of two consultants in
this field. The second video covers good practice by means of drama and
analysis. |
|
Price: £89.99 (+vat & delivery) |
|
Stress Management
|
| This resource pack, by means of drama and linking interviews, looks at the
cost of stress, how to recognise its symptoms and practical steps to address
its common causes. The first video shows how managers can take action to
reduce the causes of stress in themselves and the second at how the role of
the manager can reduce stress in members of their team. |
|
Price: £89.99 (+vat & delivery) |
|
Team Building
|
| This resource pack, includes two drama based, and one case study video
looking at the role of teams in the workplace. |
| Part 1: Introduces the fictional story surrounding the take over of a
company, Moss & Sons by Wolf Communications. The new management gives the
opportunity for change and development, but the varied styles pulls Moss and
Sons apart. |
| Part2: Provides a guide for managers on how to avoid pitfalls seen in part
1. |
| Part3: Visits Nestle Rowntree to take an in-depth look at the benefits of a
team building approach. |
|
Price: £89.99 (+vat & delivery) |
|
Time to Market
|
| This package offers a humorous allegorical drama video which provides
an introductions to the subject, together with a second case study video,
featuring Stena Line and Prestek, who have undertaken ambitious projects
to launch new products and services on time to market. |
|
Price: £89.99 (+vat & delivery)
|
|
Train The Brain
|
| Here is an opportunity to cut through the hype associated with NLP (Neuro-Linguistic
Programming). In this pack we present a down-to-earth explanation of the main
concepts behind this theory and explain how you can apply them to your own
personal interactions. It's all about learning how to take control of
situations to achieve maximum success. NLP can be useful in numerous
situations and for this reason this pack is relevant to the personal
competencies of the MCI Management Standards. |
|
Price: £89.99 (+vat & delivery) |
|
Training Needs Analysis
|
| The programme asks why Training Needs Analysis is necessary, and outlines
its three fundamentals which are:- a) What should we be doing? b) What are we
actually doing? c) How can we bridge that gap? In exploring TNA for a team,
the programme shows an away-day session with a training facilitator, arranged
for the administrative staff of the Octagon Theatre, Bolton. This pack turns
from team TNA to individual needs, and covers the vital areas of competences
and appraisal. The case study is provided by the Skipton Building Society, who
have introduced a notable Personal Development Plan programme. |
|
Price: £89.99 (+vat & delivery) |
|
Transformation
|
| This package offers a humorous allegorical drama video which provides
an introductions to the subject, together with a second case study video,
featuring Siemens Plessey Systems and Philips Electronics, who have
undertaken ambitious projects to transform their businesses in the face of
a changing marketplace. |
|
Price: £89.99 (+vat & delivery)
|
|
Trust and Empowerment
|
| In the early nineties, empowerment was seen as the management holy grail.
In the new millennium, management gurus are starting to talk about trust. But
how do managers strike a balance between trust and control? How can high
performance be guaranteed if everything is left to trust? This hard-nosed and
practical approach will give you the answers, and help managers to see that
building trust is not an option, it is the only option. |
|
Price: £89.99 (+vat & delivery) |
|
Visible Leader
|
| Some people claim that leaders are born, but this resource pack shows how
the skills of leadership can be learned and developed. It demonstrates three
complementary leadership models, which can help students to assess and improve
their own management style. This programme looks at how we recognise an
effective leader and explores the differences in tone between management and
leadership. The student is introduced to two widely-used models of leadership,
action-centred leadership and management by walking about both of which stress
the need for the leader to be involved and visible. In the drama sequence a
recently promoted team leader at Milton-Skynner learns to come to terms with
his new role. |
|
Price: £89.99 (+vat & delivery) |
|
White Collar Factory
|
| The office environment has changed beyond all recognition. With call centre
staff and other office workers becoming increasingly used to shift work,
productivity targets and production line methods, the modern office manager
faces new and complex challenges. This resource pack provides learning in a
range of critical management skills. |
|
Price: £89.99 (+vat & delivery) |
|
Writing a Report
|
| The importance of efficient report writing at all levels in a company is
examined through two examples: A report on a fictional burglary scene, A
high-level operational report for a national aid organisation. |
|
Price: £89.99 (+vat & delivery) |
| |
|
 To
order, simply call us on
01884 821870,or fax orders to
01884 829168.
Or
alternatively, you can e-mail your
details and we'll call you back!
|
