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Learning Resources for Business Led Training, tel: 01884 821870

Quality

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To order, simply call us on 01884 821870,or fax orders to 01884 829168.

Or alternatively, you can e-mail your details and we'll call you back!

 

Introducing the Tools for Continuous Improvement

Bring your teams up to speed with the basic tools to contribute to quality and continual improvement.

You simply will not find a better way to train in this essential topic.

Employees will learn the when, why and how of these important tools. Each tool is graphically illustrated and explained through real work situations in the manufacturing and service sector.

For example, in developing a flow chart, the video shows scenes from a production line in a bakery and demonstrates how a flow chart can interpret and communicate what is actually happening in the process.

The video covers:

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Flow charts

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Brainstorming

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Check Sheets

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Pareto charts

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Cause and effect diagrams

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Histograms

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Scatter diagrams

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Run Charts

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Control Charts

VHS or DVD: 23 minutes plus an extensive 90 page workbook for facilitation or self study on CD.

Price: £295.00

 

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ISO 9000:2000 In Focus

Add impact to your on-going, quality training effort.
This excellent resource is used by companies going through the transition as well as in on-going awareness programs.

This video is designed to motivate and educate managers and employees at all levels. It is entertaining, highly relevant and structured for learning.
Using actual, international case studies, this package covers the main quality principles of the new ISO 9001:2000 standard.
The video focuses on the key concepts within the standard including the application of the process approach and continual improvement in a quality management system.

VHS or DVD: 20 minutes plus CD-Rom containing a Slide Presentation (PowerPoint format), Facilitator's Guide and Participant's Workbook (Word.doc)

Price: £295.00

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The ISO 14000 Challenge - Environmental Management

Your managers and employees need to know about environmental management.

This is an ideal program for companies aiming for certification or want to provide environmental awareness training.

The ISO 14000 Challenge video gives a practical guide to key principles involved in environmental management. Three case study companies, a food manufacturer, mining contractor and a local council show how they implemented and used an environmental management system to improve their operations.

Key training points

bulletHow to identify environmental aspects and impacts
bulletHow to evaluate impacts
bulletHow to get staff commitment
bulletWhy monitoring is the starting point
bulletHow to set targets and objectives

VHS or DVD: 21 minutes plus facilitator's guide.

Price: £295.00

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The Power of Process Auditing

A unique education resource for internal and external auditors of ISO 9001 / ISO 14001 / TS16949 / ISO 22000 /  HACCP / GMP and other management systems.

This video is designed to facilitate the development of auditor skills at all levels.

The video focuses on how the auditor:

 

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Identifies key process performance issues

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Integrates information from multiple sources

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Uses interview and observation skills to gather audit information

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Puts finding into perspective for management to act

VHS or DVD: 27 minutes plus CD-Rom containing a Slide Presentation (PowerPoint format), Facilitator's Guide and Participant's Workbook.

Price: £395.00

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Gorilla in the Midst - Auditing to Add Value

Effective auditors don't miss the gorilla
Recent studies at Harvard University found that people can miss significant events when their attention is narrowly focused.

In one experiment, observers were asked to view a basketball game on screen, and to count the number of passes made by each team. The researchers then sent a person dressed in a gorilla suit to walk through the players for 8 seconds. Nearly all observers got the pass count right. But 50% missed seeing the gorilla. Effective auditors don't miss the gorilla in their midst!

Add a Structured Video Resource to Your Auditor Training
As well as a resource for the development of new and existing auditors, it is also used for encouraging auditee awareness of the audit process.

The role of an auditor of management systems has changed significantly and much more is expected of auditors. The trend is towards auditing outcomes for business improvement rather than auditing only for compliance. This is exemplified in new and revised international standards and in industry standards being adopted worldwide by business.

The video is designed for internal and external auditors of standards such as:
ISO 9001:2000, ISO 14001, and other management systems and codes of practice such as in health and safety, HACCP, health care, aged care, GMP and so on.

This contemporary video specifically shows how an auditor's performance is dependent on:

bulletThe Audit Process - how to plan and structure an audit
bulletPersonal Traits - having an insight into personality, desirable traits and dark side traits
bulletPower - which stems from business knowledge and experience
bulletInfluence - the ability to build relationships, and the skills to rationally persuade and influence managers.

 

A key concept used in the video is that auditors can miss significant events in terms of a business and its outcomes when their attention is narrowly focused. Auditors therefore need to have a broad view of the business and its objectives in order to perform their audit role.

Video or DVD: 27 minutes plus Presentation Pack on CD-Rom containing a Slide Presentation (MS PowerPoint format), Facilitator's Guide and Self Study Guide (MS Word.doc)
 

Price: £395.00

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Getting it Right - Advanced Skills For Auditors


Essential skills for new and experienced auditors.

Audits are an essential part of any management system. They are used to determine whether the management system is implemented effectively and meets its objectives. One of the keys to understanding auditing is remembering you are examining the process, not a person's job performance or skills. To audit quality, environmental or safety systems professionally an auditor will need to use the right people skills.

Audits such as in ISO and GMP require advanced interpersonal skills. This video shows auditors how and when to use the right type of questions and how to minimise resistance and suspicion. This is a unique training resource for auditors around the world, and an international best seller.

VHS or DVD: 29 minutes plus study guide on disk in MS WORD

Price: £295.00

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Kanban Systems DVD

This video DVD will introduce you to the basics concepts of kanban, demonstrate what kanban systems are available, how they work, and where they will be successful. Kanban Systems shows you how lean technique controls inventory to better respond to customer demands. A good kanban system is also able to perform instruction, help you practice self-control, promote visual control, and reduce managerial and inventory costs.
 

Run time: 26 minutes.

Click here for a short DEMO
 

Price: £180.00

 

* Please note that the prices shown are exclusive of VAT and delivery.
 

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Last modified: 04/18/08